The Vinyl Outlet
About us
The Vinyl Outlet "Because We Know Vinyl" We fabricate and custom make our own railings and fences. We are a family owned and operated business that takes great pride in the research and development that we put into the vinyl products we use. We have over 22 years of fence and railing ownership and installations. We are the Elite vinyl contractors in the Western New York area. When it come to vinyl trust our reputation and quality buy from the professionals. Purchasing vinyl could be a costly mistake if it is installed wrong or if you hire a railing company that has inferior products.
Business highlights
Services we offer
Decking. Fencing. Railings. Contractors. DIY. Porches.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
55% | ||
9% | ||
14% | ||
9% | ||
14% |
Ok, now the winter is over and I called back (5/17/15) because when you opened my gate it didn't open smoothly. The hinge slipped down. They came on a Saturday to repair that. They never told me they were there, I happened to see their truck in front of my house. Unfortunately when I immediately went out to talk to them they were pulling away. I went to check on the gate post and they had drilled additional holes to move the latch and the holes are visible. So now I have extra holes in the post. I forgot to mention that when they first installed the gate the latch didn't work so they had to install a new latch.
Now, for the solar caps. When I called on 5/17/15 I also told them the light still didn't work even with the new batteries. Alvin told me I had to contact the manufacturer. The Vinly Outlet doesn't replace them. I asked for an 800# and was told they didn't have one. I was told I would have to write to them. So I looked online and found the email address and the 800#. I emailed them, they told me to send back the one that wasn't working and they would replace it. I had a new one within 1 week from the manufacturer, not the Vinyl Outlet. I still have never gotten the bronze solar caps I originally ordered. And Alvin never got back to me like he said he would.
I wanted to have a fence put around my patio but I will NEVER do business with the Vinyl Outlet again.
"Member, I will pass your information along to the railing cooridinator and he will be contacting you asap on monday.Im sure your installation is soon to get started .we fell a few days behind because of this past weeks inclement weather.Im sure upon completion you will be thrilled with our top knotch installation.We appologize for any lack of communication on our side."
Licensing
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