Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

AUTOMATIC UTILITIES INC

Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

10 EMPLOYEES. USES SUBS FOR REFRIGERATION, DRYWALL & WELL DRILLING. CHARGES BY THE HOUR INCLUDES TRAVEL TIME. SERVICE FEES APPLY. EXTRA CHARGE FOR AFTER-HOURS SERVICE.

Business highlights

Emergency services offered
62 years of experience

Services we offer

BACKHOE SERVICE, ELECTRICAL, HEATING & A/C, PLUMBING, SEPTIC TANK PUMPING, SEPTIC TANKS, WATER PUMPS & FUEL DELIVERY.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
36%
4
27%
3
0%
2
9%
1
27%
Showing 1-11 of 11 reviews
Kimberley E.
Apr 2014
1.0
$1,600

see above



I would like to respond to Lori....one question how could you tell me to deduct for 2 hours (men going to breakfast) and now lie....also if the men were waiting for National Grid to turn off power how could they go first thing in the am to get materials when they did not even know where the problem was located or what the problem was.

Response from AUTOMATIC UTILITIES INC

"In brief due to we are going to court on this issue, the owner did try several times to contact you about this issue. The one time he did reach your husband, he could not discuss this due to the fact he "over talked" him the entire time then hung up on him. We were called out on an emergency for 1/2 power to the whole house and no water due to power issues. The hour the men were gone in the morning were to get the material needed to complete your job. The job was completed on the same day, inspection done and power turned back on. Billable hours also include travel time to the job site and then back to shop."


Al C.
Oct 2013
2.0
$1,200
          Initially, I was happy with the helpful woman in the office and the apparent know-how of the man who actually did the work.  But things started to go downhill when the job took twice as long as expected.  I had a tight budget and spoke candidly with the woman in the office at least twice before the job was scheduled to ensure that I had the money to cover the job.  Contrary to her word, however, the job took four hours instead of two, despite a lack of complications that would have legitimized that overage. 
          My distress was made more severe when I received the bill, charging me for six and a half hours of labor (instead of the actual four).   I was also charged for a second six and a half hours of labor for the second man who participated in the repair, even though this was never disclosed to me on the two occassions that I spoke with the woman in the office prior to the completion of the job.  When I called the office to dispute the bill, I was informed that the extra two and a half hours of labor charges were for travel time, even though I live ten minutes from Automatic Utilities.  I was also told that I was obligated to pay the second man's labor charge, because otherwise he would not be paid.  While a less than desireable offer was made to reduce the bill somewhat, the job still cost me almost twice what I was estimated.  I felt terribly ill-used.
Response from AUTOMATIC UTILITIES INC

"This job ended up not just replacing the distribution box as originally was needed, there was as 10 feet of pipe and fittings that needed replacing as well. Underground work is not visible to the eye until uncovered. There was additional work that needed done and got done. After some discussion with the homeowner and A/U's owner, we issued a re-bill to the customer with a reduction of this bill by $408."


Michael C.
Apr 2013
4.0
Yes, I recommend this pro
They were good.  The price was reasonable. The quality, I can't tell so far as they have only been onsite a couple of days, from what I have seen the quality is very good.  They are very responsive.  Punctuality is good.  I will use their services again in the future.  They are professional.

Michael C.
Apr 2013
1.0
I used them a long time ago and I was not at all happy with them.  They gave me a price quote and I said I would accept that as long as they don't exceed that amount.  They agreed.  Instead, the job did exceed that number.  It was probably 3 years ago.  My experience was not good with them. I should have asked for a written quote.  They only confirmed verbally.  They filed suit against me and reported me to credit agencies.  I had to get an attorney. I communicated with them in writing and they wrote back.  Ironically in these situations, when you have a lawyer, he said to me, just going to go to court over this is going to cost more than the amount.  So we settled.  It was not a good experience.  I hate on principle having to do that kind of thing.  It was not a large amount of money, but it was the principle.  The experience was not good.  They installed a new line for a hot tub.  I would not use the services again.
Response from AUTOMATIC UTILITIES INC

"This work was completed in 2005. We stalled the electricity to the new hot tub, running wires in a finished basement. Customer assured us there was no problem in the "chase way", however when doing the job we found issues,and had to make changes as to how the wire was run. Customer was aware of these problems."


Paul B.
Feb 2012
5.0
Yes, I recommend this pro
$140
It was a good experience.  Since these situations are always emergencies (even if they aren't) to the homeowner, I felt that their response and efficiency were excellent.
Response from AUTOMATIC UTILITIES INC

"Thank you for your comments, it's always nice to know when we do a good job."


Elizabeth D.
Dec 2011
1.0
$1,000
Would not recommend. I have delt with more proffessional  companies. The office smells of fuel oil all the time and is cold.
Response from AUTOMATIC UTILITIES INC

"THE CUSTOMER ORIGINALLY CALLED TO SET UP AN ACCOUT FOR FUEL ON 12/10/10, AT THAT TIME ASKED TO GO ON AUTOMATIC DELIVERY. She did call for a receipt to which was mailed out immediately. The only other thing discussed was she wanted a discount on the fuel she had already received. If she had paid the fuel within the 10 days allowed for the discounted price, she would have gotten it. She was due for the next delivery, so she received one due to the fact she was on automatic delivery. She called very upset about the delivery, we tried to reason with her to no avail. even dropped the fuel price down to $3.50 instead of $3.75 at the time. If she was not going to pay for the fuel we wanted to pump it out, this would not have effected her furnace as stated in the letter we sent her. At no time this year has the price of fuel ever gotten to $2.09 a gallon. The lowest has been $3.45 back in September. We feel we tried to reason with her. Unfortunately we were not able to please her."


J G.
Nov 2011
4.0
Yes, I recommend this pro
$3,000
Job went well.

Lisa A.
Nov 2011
5.0
Yes, I recommend this pro
$160
Great. Very professional, quick, nice.

Kathleen S.
Oct 2011
4.0
Yes, I recommend this pro
$120
My family has used them for 30 years or more. They are reliable and fair. Their prices are reasonable and they do good work. I haven't compared their prices. I will definitely continue to use them.
Response from AUTOMATIC UTILITIES INC

"Thanks Member for the kind words. We do what we can for our customers. Have a safe winter. Lori"


TERRY C.
May 2010
5.0
Yes, I recommend this pro
$450
Tried to fix clogged drain myself, could not, called Automatic Utilities. They responded right away, did a nice clean job and did not charge too much. Had Automatic Utilities pump septic tank, they showed up when they said they would and did a good job
Response from AUTOMATIC UTILITIES INC

"Thanks for the kind words, always nice to here when a job is done well. Lori"


James B.
May 2007
5.0
Yes, I recommend this pro
$1,500
Automatic Utilities, serving Cazenovia and environs, is a family-owned business. A.U. is extremely reliable and responsive. They perform big projects and small. Furthermore, they know what they've done previously on your house, enabling them to fine-tune subsequent work and not to do anything duplicative. Prices are at the market rate. Service is attentive and friendly. Highly recommended.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

AUTOMATIC UTILITIES INC is currently rated 3.4 overall out of 5.
AUTOMATIC UTILITIES INC accepts the following forms of payment: CreditCard
No, AUTOMATIC UTILITIES INC does not offer free project estimates.
No, AUTOMATIC UTILITIES INC does not offer eco-friendly accreditations.
No, AUTOMATIC UTILITIES INC does not offer a senior discount.
Yes, AUTOMATIC UTILITIES INC offers emergency services.
No, AUTOMATIC UTILITIES INC does not offer warranties.

Contact Information

2830 RTE 20 E, Cazenovia, NY 13035

Share project details to get started.