Lady Rooter

My grandmother had a clog in her pipes. She called what seemed to be a reputable company. They were advertising 10% for seniors (Wonder Why?) she had flooding in her basement bc of this. They sent a guy named Ramos to do the job. My grandmother was trying to explain her issue but I guess Ramos thought he knew it all. He claimed to have unclogged the pipes. No later than 30 days later the problem happens again. My grandmother has been trying to get in contact with this company but with no success. I guess lady rooter picked up the phone after 9pm one night and my grandmother explained her issue. Then proceeded to tell her that SHE clogged the drain AGAIN! WHAT? After that call there was no follow up and my grandmother cannot use her bathroom or water AT ALL or it goes straight to her basement and floods. She called another company that put the camera in her pipes and said the guy COULD NOT HAVE unclogged the pipe. He did a temporary fix at best and charged my grandmother over $700. We got pictures and video of the other company doing their estimate. There is no way Ramos did any unclogging. If this is how you do business. FINE. But you will give EVERY CENT of my grandmothers money back to her or you will regret it. I promise you that. I will give you 48 hours to rectify this situation and for someone to give my grandmother a call back. It is 10pm on 1/28/21. My grandmother has the same last name and you know who I’m talking about. You got the WRONG PERSON that YOU THOUGHT you could take advantage of.

Very professional and courtesy! Diagnosed the problem and went to work promptly! Highly recommended

Lady Rooter sent their plumber "Victor" twice - two separate appointments - but both problems are still mot fixed altho I paid the bills for both service appointments. Left a message on Lady Rooter's answering machine Sunday but no one returned my call. Didn't hear from them Monday morning so I cslled again. They had no record of my S.O.S. call from the previous day. Said they'd have a plumber to me begore the end of the day; then called me at 4 p.m, to say they PROMISED they'd send someone first thing Tuesday. Here it is, 3 p.m. pn the "promised" Tuesday but no plumber. So I call them again just now; they have no recollection of me or my plumbing situation. They tell me the umber is "busy, out on jobs," and I'll just have to eait. My advice: find a plumber who is organized, well staffed and cares about their business - not Lady Rooter.

Lady Rooter was great. Neat, clean, fast, reasonable price. I got an appointment within the week. The plumber called the morning of the appointment, to make sure the time still worked for me. He showed up exactly when he said he would. He had to go to the store for parts but was very quick. He gave me some good advice about replacing my old tub in the future.

I had consulted two other "big time" providers who, for various reasons, threw up their hands and said, "we can't do it!"  But I found Lady Rooter on Angie's List, talked with Brandy (the "Lady" who coordinates the whole thing).  She was candid and informative.   Her men arrived promptly and did the work swiftly and professionally. After less than an hour of work, all drains were working, all toilets were flushing, and my wife and I couldn't be happier.
From now on, if I need any plumbing work, Lady Rooter will be first on my list. I heartily recommend them!
Paul R. Cooper