BOB PASCAL CHIMNEY, LLC

Would not recommend this vendor. Removed existing chimney - caused over $3,000 in roof and interior damage. When the crew broke a seal on the roof and did not fix it, rain caused extensive interior damage. Quick response when contacted, promised a small refund - never happened. Great talkers, mediocre craftsmanship, overpriced, and rude when contacted after damage occurred.

They arrived on time, and did a great job installing the liner and replacing the cap. But they did not replace the cracked bricks at the top of the chimney like the salesman told me they would, I was given a **** and bull story about how the cracks would continue down the chimney if they tried to replace them, this makes no sense what so ever. They didn't seal the chimney either, when I asked them about it they said they did it, but the chimney was dry and the color hadn't darkened like it would if it were just sealed. Also they left a mess on my roof which is very visible. Would not hire this company again!!!

They repaired the chimney on a 100 + yr old large 2 family house. The chimney was collapsing on itself and bricks falling inside. Being rental property, I didn't want to spend the money but was told by several contractors it was breaking city code and I could receive a citation if I didn't. I couldn't replace any furnace or hot water heater until this was done. They responded very quickly even though its says they're in Auburn. Very professional and fast. They tour down the exposed chimney (4 ft) and loose bricks further inside, replaced the flashing, built it up and installed a cap on top (keeps the squirrels out too). They came in and completed it one day. It looks great. It was expensive, but a little bit lower than the other bids. They were eager to make me happy and even walked around the roof to look for other possible damage from squirrels. I also had them inspect my foundation while they were there. Planning to have them back in the spring to address to repair the foundation. They know their stuff.

Excellent job.  The chimney cap is massive; 3 feet by 10 feet.  The entire top was removed, degraded chimney tiles were replaced, and a new limestone edged cap was applied.  The sheer size of the completed structure caused some sagging, but they were very quick in applying a domed cement coat to the top.

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These guys are terrific. From providing an estimate to completing the job, they always showed up when they said they would. They started work on the job at about 7:30 a.m. and tore down and rebuilt until they were finished. I'm a woman who has to make repair decisions for a 120 year old house. Didn't know anything about the price of chimney repair or replacement, but was told by friends that it was a good price. The Pascal brothers and their crew were patient with my inquiries, professional and courteous. Oh and did I say........it looks great.

Bob and his crew did an excellent job which took one and a half days. They came early the second day to finish installing the cap and allow the concrete to set before the anticipated afternoon rain arrived.The rain arrived earlier than forecast and because I had concerns, Bob came back to make sure the concrete had set and was not damaged by the heavy rain. All in all, I was very happy with outcome and would highly recommend them to others.

This company is great!!  The father takes care of setting up site visits, estimates and general customer relations.  He's terrific and very easy to work with, knows his stuff and doesn't try to over sell what needs to be done.  Very comfortable to talk to and open for questions and explains everything so I understand it.  Then his son and the crew came in and actually did the work and beautiful work it is.  I've worked with many different craftsmen in my time, all types and qualities and these guys are top notch.!!  Really!  I will definitely have them back when we are ready to do the foundation restoration and repairs, no doubt about it. True craftsmen. 

The customer service was great. He actually came out when he said he was going to. They did a great job and very personable. 

From beginning to end it was a great experience!   From the phone call from Jack to set up a time to come out and give us a quote all the way till Bob and his helper, Ryan left.  Jack sent a handwritten note thanking us for our time and gave us our schedule date.  Bob and Ryan arrived on time, were courteous and professional.  Bob explained everything in detail to us and answered all of our questions.  It took them about a day and a half which is exactly how long they told us to expect.  When they wrapped up the job they cleaned up the job site and thanked us again.  Best customer service we have experienced since moving from Texas!  We will definitely use them on our next project!