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Spotless Cleaning Systems LLC
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
Our goal is to create and maintain a healthy environment for living. If you're planning on hiring a carpet cleaner in the near future, it's imperative that you get my FREE "Consumer's Guide to Hiring a Carpet Cleaner". This controversial report will give you the information that most other local carpet cleaners will never tell you. Please visit my website to get your free copy. I look forward to being of service to you. We have 5 employees. Cost is determined by the job.
Business highlights
Emergency services offered
21 years of experience
Services we offer
Carpet Cleaning, Clean & Organize Home & Garage. Oriental & Area Rug Cleaning. Water Damage Restoration, Debris Removal, House Cleaning, Interior & Exterior Window Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-25 of 28 reviews
JOHN P.
Nov 2019
Job went perfect from start to finish. Better than expected results. Timely, cordial, reasonable and effective. We will definitely be using this service again. A pleasure to do business with.
Response from Spotless Cleaning Systems LLC
"Hi [Member Name Removed], Thank you so much for the kind words. We work very hard to keep our clients happy. Have a wonderful week. Bill Pope"
Don B.
May 2018
the carpet came back and he rushed it upstairs to my daughter's room. My daughter told me when she got home later that the carpet smelled just as bad as when he took it. I have been calling him for 3 days straight. He has never returned my calls
Response from Spotless Cleaning Systems LLC
"I am not sure how to respond to this review. To begin with [Member Name Removed] , you called the police to say that I stole your area rug. Not true. You called me 2 weeks later to apologize and said another local cleaning company had cleaned it and returned it. You told me you thought they did nothing with it and would I please clean it for him. This rug was filled with cat urine. We did a very thorough deep cleaning using a wash pit and using the very best cleaning and urine removal products on the market. When I returned it I asked if I could put it somewhere and you told me to bring it upstairs and leave it. You have many cats in your home. you called me two weeks later and I have no idea what happened in that time. I was reluctant to work with you and now I know why."
Betty F.
Sep 2017
They were thorough and removed the dust.
Response from Spotless Cleaning Systems LLC
"Thank you very much for the kind words."
Diana K.
Jul 2017
Spotless has been cleaning my home on a monthly basis for several years. They are reliable and efficient. I'm always happy to come home after the team has been there.
Response from Spotless Cleaning Systems LLC
"Hi [Member Name Removed], Thank you so much for the review. It means a lot to us to hear about how our clients feel. You are a valued member of our business. bill Pope"
Barbara H.
Apr 2017
Awesome--responsive, professional, did a great job. Would recommend and hire again.
Response from Spotless Cleaning Systems LLC
"Thank you so much for this review. We appreciate any time a client takes the time to let others know how we provide great service to our clients. Bill Pope"
Ron C.
Oct 2016
It went very well they did an outstanding job
Response from Spotless Cleaning Systems LLC
"We work very hard to make our clients happy. We appreciate any time a client takes the time from their busy day to give us a review. Bill Pope"
DENIS O.
Oct 2016
Went quickly and well. I would hire them again
Response from Spotless Cleaning Systems LLC
"Thank you very much for the time you took to make these comments. It means a lot to us. Bill Pope"
Pat A.
Jan 2016
unknown
Response from Spotless Cleaning Systems LLC
"We try hard to make our clients happy. Thank you so much for the kind words [Member Name Removed]. Spotless Cleaning Systems"
Bruce B.
Dec 2015
It went well, the interested thing is that they called and said they had an emergency and wasnt going to be able to make it a the scheduled time that we had arranged but they found a way. I have to say the people that did the work was as nice as they could be. My windows are beautiful, they look like diamonds.
Response from Spotless Cleaning Systems LLC
"Thank you for the review. It means a lot to us when a client takes the time to say something nice about Spotless Cleaning Systems."
Betty S.
Apr 2015
.
Response from Spotless Cleaning Systems LLC
"Thank you so much for taking the time to review our company. Bill and the team"
Donna K.
Jul 2014
I cannot say enough god things about this company and its owner and staff. The owner came out to give me an estimate and two days later two of his employees came out to clean the carpets. All three men were knowledgeable, courteous and professional, and they did a great job cleaning the carpets. The carpets were supposed to be dry by the next morning, but the carpets in the basement were still not completely dry two days later, not because of anything they had done but because of the humidity down there. I was concerned and called the owner about it, not expecting much. I am used to service providers being nice up front but getting annoyed when you call them with an issue after they have done the work and gotten paid. This was not the case with this company. The owner came out himself to my house to check it out. He had an instrument to check deep into the carpet to see if there was moisture down there, which there wasn't - it was just on top of the carpet and in the air. He brought a commercial dehumidifier and left it there in my basement for two days free of charge. When he came back to pick it up, the basement was bone dry. The owner also gave me some advice on keeping the basement dry, and suggested I get a bigger dehumidifier because my small one was not big enough for my almost 1000 sq ft basement. I don't think I have ever had this level of customer service with any provider before, so I would recommend them very highly.
Jill W.
Jul 2014
Wrong company. I am trying to delete this review.
Scott S.
May 2014
Everything was cleaned and barely a single surface was left untouched. They even attempted a few trouble spots leftover from a minor construction mishap. A few weeks before our cleaning, a contractor accidentally dropped a tank with one of the elements to spray insulation in it. It left one horrible mess. The contractors cleaned up just about everything they could be there was a slight film left on a mirrored closet door. The ladies from Spotless tried their best to get the mirrors to shine. It wasn't perfect but we really admire that they tried everything in their arsenal. Ultimately it came down to some industrial strength stuff from the insulation contractor. The cleaning job that Spotless did was great.
My only complaint would be their pricing is a bit and quot;fuzzyand quot; but worth it in the end. The pricing was explained as X dollars for the first 4 hours. Then they tossed out a flurry of numbers and figures as quickly as the legal disclaimer and terms on a car commercial. I don't know if that was intentional or not but the delivery is confusing. It felt a bit like a game of 3 Card Monte. They left us with the impression we were getting 4 hours of labor for X dollars. They never really explained that a labor hour is per worker. That means that after 1 hour and 20 minutes, our X dollar amount was used up and we were then being charged at a rate of Y times 3 every 20 minutes.
I'm sure that Spotless will respond to this post saying that they explained everything as clear as day but if that was the case, then there wouldn't have been any confusion. They do great work but they really need to be more clear about their pricing structure.
My only complaint would be their pricing is a bit and quot;fuzzyand quot; but worth it in the end. The pricing was explained as X dollars for the first 4 hours. Then they tossed out a flurry of numbers and figures as quickly as the legal disclaimer and terms on a car commercial. I don't know if that was intentional or not but the delivery is confusing. It felt a bit like a game of 3 Card Monte. They left us with the impression we were getting 4 hours of labor for X dollars. They never really explained that a labor hour is per worker. That means that after 1 hour and 20 minutes, our X dollar amount was used up and we were then being charged at a rate of Y times 3 every 20 minutes.
I'm sure that Spotless will respond to this post saying that they explained everything as clear as day but if that was the case, then there wouldn't have been any confusion. They do great work but they really need to be more clear about their pricing structure.
Response from Spotless Cleaning Systems LLC
"I am very happy that this client thought that we were worth the money. His mentioning that we were unclear about the costs concerns me. We work very to be the best in the business and we try our best to get the customer to understand exactly what we charge and why. I have about 1 in 500 tell me they did not understand after we did the work. Thank you for the kind words."
Jana K.
Apr 2014
They arrived on time. Were professional. Brought all the appropriate equipment.
Response from Spotless Cleaning Systems LLC
"Thank you so much for the kind words. Spotless Cleaning Systems started in 1985 and we try very hard to be the kind of company that we would want at our own house. We have some wonderful clients and you are certainly one of them."
Sara D.
Apr 2014
They were very thorough and excellent. They did a very good job. They weren't inexpensive but they did such a good job and they were reasonably priced for the job they did, very reasonably priced. I wasn't there when they did it but it was done when I returned home, it was completed.
Response from Spotless Cleaning Systems LLC
"Thank you so much for the kind words. Our company prides itself with trying to keep both the client and the employees happy. Our teams go the extra mile to do the right thing. It makes a huge difference when it come to results. Thank you!"
Sean M.
Nov 2013
We hired Spotless Cleaning to do a first deep-clean of our weekend home, which had been under renovation for four years. Bill came out with his lead cleaner and they performed a very thorough walk-thru and estimate. I was impressed with their attitude and friendliness. They reassured any doubts I had about having strangers in our home and attention to detail. They surprised and delighted us by performing the clean later that week in under the amount of time estimated and at much less cost. The house was shining and everything was in perfect order. We would not only recommend them but will be using them again ourselves. Please note the price quoted in this review reflects many, many hours and is for a first deep clean in many years. I was advised regular cleaning with them would be much less.
Response from Spotless Cleaning Systems LLC
"The cleaning crew really enjoyed working at this beautiful house. Our company cleaned here for a past owner and when I received the call to come by and give a quote I was amazed at all the work the new owners did to the house and what a cool job they did. We now clean their weekend home on a regular basis. We love our clients! Thank you"
Gail B.
Jul 2013
They were very good. They came on time, they were accommodating, and were pretty honest. They left the house neat and clean so I have no complaints. The price seemed a little high but I did not compare the prices. They were pretty old carpets and I kept asking them if they could do it over but they did it. It is brand new now. I knew I was taking a risk and they were pretty upfront and honest about it but I was willing to give it a try.
Response from Spotless Cleaning Systems LLC
"This was a job that I wasn't sure how the results would turn out. I let them no in advance that we could clean them, but could not guarantee what the outcome would be. My technicians worked very hard to make this carpet look good. Another satisfied client. We are so lucky to work for people like them."
Pat A.
May 2013
I do not feel I could find better people to do the job at any price. My house is cleaner, neater and healthier.
Laura D.
Nov 2012
It went great and my windows have never looked so good. I am very happy with their service and will definitely use them again. The guys were clean and personable and provided great service.
Michael D.
Mar 2012
They're great! The technicians are very thorough, meticulous, and it's been a good company to work with! Their prices are fair. I feel confident in the jobs that they've done for me!
KLAUS T.
Feb 2011
Spotless Cleaning is an excellent service -- impeccable standards, responsive, easy to work with and delivers a great outcome. Hire them!
James H.
Jul 2010
They weren't cheap, but I don't think I could of got the job done any cheaper. I will use them again in the future. They had done a lot of work, and had a 5 man team come out.
Amanda L.
Aug 2009
They did a decent to good job, cleaned a previously very dirty house. There was still a little dirt here and there but things were pretty gross before. My main complaint is that when I left the house with them cleaning inside, my discussions with them led me to believe that they would be there 5 hours max, and when I came back (more than 7 hours later) they were still cleaning. Due to the many hours they worked, the bill came in really high. I thought it would be about 800 and it cost 1300.
Amanda L.
Aug 2009
They did a great job and were very careful.
Sharon K.
Apr 2008
Excellent return call time, responsible, polite, and kind. Cleaned up after himself, and was great! There are different packages to choose from, i.e. if you vacuum and prep the room yourself, or if he/they need to move furn for you. I vacuumed first, and moved some furniture. The owner was extremely conscientious, and had me watch a short DVD about the process he uses. I hear they do home cleaning too, and I'm going to try it! :)
Licensing
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FAQ
Spotless Cleaning Systems LLC is currently rated 4.8 overall out of 5.
Spotless Cleaning Systems LLC accepts the following forms of payment: CreditCard
Yes, Spotless Cleaning Systems LLC offers free project estimates.
No, Spotless Cleaning Systems LLC does not offer eco-friendly accreditations.
No, Spotless Cleaning Systems LLC does not offer a senior discount.
Yes, Spotless Cleaning Systems LLC offers emergency services.
No, Spotless Cleaning Systems LLC does not offer warranties.