Boyd Artesian Well Co Inc

During the excavation of a community water main, this company caused damage to my property, resulting in the collapse of a retaining wall. I contacted Boyd to request that the damage be repaired, as it occurred as a direct result of their work. The representative I spoke with dismissed my concern and advised me to contact my HOA. When my HOA representative and I reached out together, the company?s owner responded unprofessionally, resorting to personal remarks instead of addressing the issue. He ultimately refused to take responsibility for the property damage. Based on my experience, I would caution others to be mindful of their business practices and pricing.

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Mr. Boyd came to the house and immediately assessed that our previous well had ran dry .We had absolutely no water and he expeditiously installed an emergency water tank on the property, which provided us with desperately needed water .The workers drilled for three days before they were able to reach the water table. Unfortunately, the whole necessary process really destroys the landscape. Mr. Boyd was very apologetic, but the work had to be done in order to excavate for water.

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Unless your name is Noah or you own an ark..can.not recommend!! House FLOODED TWICE related to this and quot;repairand quot; job. had a broken underground well pipe soaking our lawn and allowing excessive sediment to enter our our house filter. We got several estimates...boyd wasnt the lowest or highest but did have a flat price. They replaced only about 5 ft of pipe. We continued to have low pressure and sediment. called Boyd who came back out to look at our filter. Told us to shock (chlorinate) our well due to excessive iron bacteria, which our area does have. No improvement. They came back out again and confirmed there must be additional pipe leaks so theyd have to replace entire length of pipe to the house, including the 5ft they already did; Boyd would not credit any amount of of the first job even tho the original issue was never resolved! (But we figured he now knows issue after 3 visits and didnt want to start over!)

Two days after they finished it rained hard. came home on a Friday evening to a flooded entire first floor of house..3 rooms including carpeted finished basement (In 10 years here we've never experienced this!) Boyd and the 2 guys who did the work came right out and agreed it appeared source of the water came from new holes they drilled into the foundation to connect new well pipe. but they couldnt address fixes til Tuesday...3 days later!!

Approx. 2 weeks later, another flood!! This time it came from the new pipe They also installed on the INSIDE! Boyd himself acknowledged immediately that pipe fitting was tightened too much and eventually cracked from pressure of water! Boyd was willing to fix it but after 3 encounters and 2 floods, we decided to call a different plumber for peace of mind (and upon hearing our distress, plumber #2 offered to replace the entire length of cheap PVC piping Boyd Co. used inside with a much higher quality pipe).

The guys did actually help to clear water out of our house after flood #1 and were generally pleasant/sympathetic and answering our questions. Boyd himself was also relatively responsive given the circumstances and agreed to reimburse us for estimated cost of carpeting (minus the cost of the job however). Unfortunate the quality of workmanship doesnt match their attitude. And the and quot;compensationand quot; certainly didn't cover the time we had to take off from work for all the fixes, dealing with remediation and contractors, the 2nd plumber, and general stress from the entire fiasco.

Interestingly, i noticed at one point in time there were 3 reviews (2 A and an F) for Boyd. Now only the two A ratings seem to appear...?

Owner is very unprofessional. Family run business so you have no recourse when they take you to the cleaners.

They were punctual. When he had to get a building permit he went down and did it right away. He got it in immediately, got it going and was sensitive to the issue of us not having any water so he expedited everything. He got the job done by working all day. They did a good job.

The best was to be informed along the way of all issues, problems, concerns, etc. associated with the well remediation -- he was professional in his estimate, discussionon my options for hydro-surging and fracking along with his recommendation for this well in particular, Henry has been in the business several decades and has developed some keen knowledge about the geo formations in the western CT area and has used that insight to develop his remediation techniques for these deep wells.