Harrow's

When I first went to order the pool at the store, the store was empty and I wandered around for about 20 minutes looking for someone to help me. Just as I was about to leave, a worker appeared from behind a bunch of boxes as if he had just been woken up from a nap. The worker was cordial enough while speaking with me but didn’t know much about the pools, so he couldn’t really answer any of my questions. In a week, I went and spoke with someone else who seemed to know more about pools and placed an order. We had a lot of problems with delivery because they sent us the wrong pool a couple of times. I then had to contact the warehouse to get the right pool, and they still sent me the wrong pool again. The next day the installer that Harrow’s recommended came and we finally got the correct pool, but the liner was missing from the items that they sent us. Many telephone calls later, the liner was on its way. The installer was more than recommended by Harrow’s; his services were included in the price so there wasn’t much of a choice as to what installer we could use. After we had the pool back-filled (which we were informed wasn’t included in the price Harrow’s gave us and would cost hundreds of dollars extra), we realized that the sprinkler lines in the backyard had been severed. Now we have to have the sprinkler lines fixed, which will cost a lot of extra money on top of what we already paid. When filling the pool with water, we realized that when the guys opened the box containing the hose that connects the skimmer to the pump, they sliced that too! My husband called Harrow’s and they not only refused to replace the part, but were also rude to my husband. They told him that the installer would inspect the hose. We then called the installer to schedule a time for him to come and inspect the hose. We have not heard back from Harrow’s or the installer since. Having our sprinklers fixed, is going to cost us a lot of money and we already paid a lot of money to have this pool installed thinking that we were going to have a professional job done, and not expecting all of this disaster. I do not think that these lines should have been cut at all. They really made a disaster for us. I would definitely not recommend their services.