Shaw Cleaning Services

Terrible!!!!!! He didn't know what he was doing. He applied what I thought was a wax to my one-year old exotic wood floors. I said they didn't look good and his response was that they need another coat. After the second coat, I indicated they still looked awful and his response, "I've never done floors before." I told him to leave and he called a few days later to say that he was going to bring in someone who knew about floors to fix them. When they arrived, I questioned the gentlemen about his credentials. He gave me a long list, but he didn't know what he was doing either. They spent another full day applying more of the solution. When they were done, I said the floors still looked terrible as they had swirls marks everywhere. They said they needed to come back another day to buff, which they did, again spending another full day. I noticed now that this buffer was taking the paint off my brand new very costly floor grills and told them to pack up and get out. If it makes any sense, they did a poor job doing a poor job. There were the swirls everywhere, missed spots, puddle marks where they put too much solution, and subsequently flaking. Shaw had left a container with some remaining solution because I complained about all the missed spots where my original floor showed through. I might add that he took a satin finished floor and turned it into a high gloss floor. It continued to peel and mark and looked worse and worse so I began calling flooring companies to buff off the wax. At that time I learned that in fact the solution was polyurethane--not wax--and that it couldn't be buffed off. The floors now had to be sanded and refinished. In addition, my warranty would be voided because of what he did. I called the manufacturer of the solution to confirm this was the case and in fact it was. They indicated there was no product that could remove it. The floors needed to be sanded. Don't use this guy. He sounds very confident and knowledgeable, but he is not.