Mid Suffolk Cesspool Service

Robin and Ralph provided excellent service. I was told in the past by another company that I needed to have my cesspool replaced. Robin and Ralph took the time to thoroughly investigate my issue and found the real problem. Instead of having to have a new system installed, I just needed to have a pipe replaced between my main and secondary cesspool. They were truly a lifesaver! Very professional and explained everything along the way. Would definitely recommend to anyone!

Quick and easy

We just moved to New York and Long Island less than a month ago. We have never had a cesspool before and didn't know what to expect. A few days ago, we noticed brown water coming through a wall in our basement. Not knowing what to, we called a plumber. The plumber recommended this "Mom & Pop" company and thank God he did! Robin came out the next day and gave us the news. Turns out, we have 3 cesspools, one that was old and sealed up and the other 2 were not in bad shape (one looks like it's new but they were not emptied in many many many years). What was in bad shape was the pipes going to the pools (they were literally deteriorating) . Another problem was a pipe in the house was not "capped off" rather then "scrunched closed" so literally sewage was being spilled throughout insulation of the house. All this being said, we had no idea how much this would cost us. Robin replaced all the pipes, emptied pools and even removed the insulation and clean the walls. All of this for a very reasonable price. Robin is meticulous with his work. He assured us everything will be good as new. He and his co-worker completed the job in 1 1/2 days. With no knowledge of cesspools, someone could have easily taken advantage of us and I am so happy his company was recommended. I would recommend them to anyone and will be using him in the future when it comes time to empty the pools again. One thing we did learn, anyone that owns a cesspool, use Scott's toilet paper only. No Charmin or quilted Northern. Thank you Robin for excellent work and most importantly, peace of mind!

This company was recommended to me by a plumber that I know. They showed up on time, got right to work, spent the time answering my questions and making sure I understood the type of cesspool system I had and how to maintain it. They were able to find the cesspool within about 5 minutes, almost just by looking at the lawn. Pumped it, aerated it, applied chemicals. Great job, highly recommended!

Excellent customer service; very responsive, prompt and courteous.

They showed up on time and quickly diagnosed my problem. A short while and a reasonable cost later and we were back in action. I've used them a few times in the past and they are always professional and reasonable. Hire them.

Went well. Called for septic to be pumped on a Saturday afternoon. He was in the area on another job and came when he was done. Told us the overflow needed pumping also but would have to come back another day to do that since his truck was full. Got the septic pumped out and came back 10 days later to pump and aerate the overflow. Put the patch of grass back that he had to dig up to get to it. You'd never know he did anything there. Very pleased with his work. Bob was very professional, had told us the prices up front. Would definitely use him again. Price includes taxes and discounts from coupon.

Just had this done in Feb 2019. Turns out vendor who I used then didn't clean any of the solid waste from cesspool . He only drained fluids. Had same overflow problem again this weekend and was pretty mad. Call Mid Suffolk and was greeted very professionally and kindly on phone by Christine on Saturday night Sept 14th 2019. Was told her husband Bob would show up Sunday morning. He did at 11am and provided much need excellent service and advice. Completely serviced both pools for a reasonable price. Was neat and would call again without any second thought.

Excellent service. 2nd time using Mid Suffolk and they provide excellent service.

I rated this company Top Notch because they are! From start to finish, friendly, respectful and professional. Christine in the office was delightful and got back to me each time she said she would with ETA. Jimmy did the work which hadn't ever been done since we moved in in 2000! He uncovered not one, not two, but five lids - cesspool plus two overflows and septic tank plus one. He sucked out the gunk, rotored out our lines and was patient, efficient and very pleasant. Explained everything that needed to be done. Took 2-3 hours of work. He cleaned up our backed-up tub and everything works great now. We would DEFINITELY hire them again. Highly recommended!

Rob and Christine from Mid Suffolk Cesspool are lifesavers! Within a few weeks of moving into our first home, the main line to our cesspool collapsed. We couldn't flush, shower, wash clothes or dishes... Being new to the area, we made the mistake of calling the first 2 companies from our Google search. Both were a disaster. They completely "misdiagnosed" the problem and insisted that we needed a new cesspool. Finally, I came across Mid Suffolk Cesspool on Yelp. I called and spoke with an amazingly pleasant women named Christine. She had her husband Rob at our house the next day. He dropped his camera down our pipes and determined that the main line was the problem, not the cesspool. Within 24 hours, Rob replaced our main line and restored full use of all our plumbing! Mid Suffolk Cesspool is the real deal. They're honest, dependable and genuinely nice people.

Rob and Christine were amazing again - going above and beyond as usual. Rob had to replace the pipe going from the house to our cesspool, and he told me that he would hand dig everything to be careful not to disturb the grass and plant life. While he was replacing the pipe, he discovered that the sprinkler line was precariously placed closed to the cover of the pool, so he changed the cover to ensure that there were no issues going forward. When he completed the job, there was no evidence of him digging up the lawn or plants - he meticulously put everything back exactly as he found it - demonstrating pride and care that you don't always see. He honored the original price he had quoted - even though he did more than expected.

Robin was friendly, professional & a pleasure to do business with -- after locating the cesspool he explained to my son everything being done as he worked & left the area in great condition. A small locally owned operation that in this day still takes pride in satisfying their customers & fairly priced. We highly recommend them to anyone needing septic work -- you need to look no further.

Robin was a very responsive, honest and friendly guy. He took the time to educate me on how the septic system works and showed me step by step as he completed the job. I would definitely recommend and hire again.

Nice, helpful people at half the price of what Rotorooter quoted me!! Highly recommended!

Rob and Christine are terrific. Christine handled the appointment and communications until Rob was onsite. I found Rob to be very knowledgeable and professional. He pumped the cesspool and then used a digital camera to check inside the cesspool to determine type. Afterward he applied the chemicals. Unfortunately we don't have an overfill pool so we have to pump our cesspool more frequently. Rob explained in detail the process, cost and time to install and overfill pool and we will definitely use Mid Suffolk Cesspool when we're ready.

We woke up to a muddy puddle on the top of our cesspool cap this past Sunday morning - the pool was full and overflowing . I turned to Angie's list to find a reliable company and am glad we found Mid Suffolk Cesspool. When I called about noon time, Christine answered and was very helpful and understanding . Her husband Rob runs the truck and they were able to come and service us that afternoon. When Rob arrived, he was very knowledgeable and friendly. The company is a small, locally owned company that is honest and reliable. We will definitely recommend them to anyone needing septic work. Thank you Rob and Christine.

Excellent. Rob and Christine were responsive, knowledgeable, thorough and punctual. Job was done timely and professionally at a fair price.

He knew a sewer line had to be clogged and he quickly unclogged it.

Rob and Christine run one of the most professional businesses i've ever had the pleasure of working with. Overall responsiveness was outstanding, and the performance of the company is something to be admired. Rob came by my home and diagnosed my issue right away. it was something as simple as pulling some of the wires out of the sump which caused the float switch to stop working. Not only did Rob solve my issue right away, he explained to me in detail how the sump pump works, and the precautionary measures to take in order to avoid any other problems in the future. I would recommend this company to anyone in the area who is in need of pristine quality work from good hearted professionals. Thank you both very much for making my Wife and I feel better about our home, we're so happy to have someone to count on in the future.

From the moment Rob got here I felt so much better. After asking some questions, he determined the best solution and proceeded to address the issue carefully and quickly. He went above and beyond what he needed to do, to ensure that everything was covered. He was very helpful, knowledgeable, fair, and transparent - which made the job go that much more smoothly. I would definitely recommend Rob!

Job went very well, Rob the owner was very pleasant and professional. By far the best business I’ve come across on Angie’s list. Would not hesitate to call again and refer to everyone!

Professional and pleasant.

Very well. He could have easily told me to aerate use chemicals and snake the clog but did not price gauge. Very trustworthy and professional. Definitely recommend for others.

I cannot explain how pleased we were with Mid Suffolk Cesspool Service. This service was a like a throw back to days when men worked very hard, were fair in their fees and didn't fleece the customer just because they could. It was raining and pouring while Rob worked very hard to complete the job perfectly and left it better than it was before. In conversation with this personable and professional man, it became very obvious he is a man of good character. In this day and age that means he's an exceptional character running an exceptional business. I do not hesitate to recommend Mid Suffolk Cesspool Service. You need look no further. This is who you want to call.