Barefoot Septic and Sewer Inc

This company came to service my septic tank and did not pump out the waste, only the water. This week my sewer line backed up and they refused to even come look without charging us money. I called Roto Rooter, and for free the looked at the tank and it was filled with years worth of sludge. Again we called and the company would take no responsibility for what they had done. Roto Rooter pumped the tanks and took out 800 gallons and 1200 gallons, as we have 2 tanks. I am so discouraged that a company would act this way and cause my family hardship. How can you refuse to even check the validity of our statements? I would NEVER recommend them and they should be ashamed of themselves.

Everything they have done has gone well.

Barefoot inspected the system and found that we needed to replace the distribution box. The original was 53 years old. The inspector showed me what was wrong, quoted me a price, and agreed to do the work in the next few business days. A few days later they came and replaced the old deteriorated distribution box with a new one. The person doing the work answered all my questions thoroughly. He tested the box by running water through it to make sure that all the leach lines were being fed equally. I was satisfied it was a quality job.

It went great.  Prompt and on time.  After they wonderfully completed the job I contacted them again to do reseed my lawn after I initially declined that option on the contract.  They still honored the original quoted price.  This company brought back the equipment to my location with no additional charge.  This company was great to work with.

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Hired to do septic inspection. First visit said the ground was too saturated to give a good assessment. Said they would pump both tanks and come back in 2 weeks. Could not get lid off one tank and don't have the correct the tools. They pumped what they could out of the smaller inspection hole. Charged me full price to pump two tanks (did not fully pump one tank) and inspection ($175). Came back two weeks later, checked distribution box. Noticed roots in leach lines. Cleaned roots from one line, water started to flow. Didn't know if there was a root problem or something else. Spent the next half hour coming up with excuses for every reason to come back. Didn't offer any options to try and clean the lines or regular maintenance. Then talked to the boss for 15 minutes trying to come up with a plan. Off the phone the plan was anywhere between $200 to $1200. Waited another week for a written estimate. Their answer: $500 to dig up the leach lines and figure out what the system may need. Then they could give me a proper estimate to clean or correct the system. It would be then that they could write up the inspection.ump both tanks and come back in 2 weeks. Could not get lid off one system and don't have the correct the tools. They pumped what they could out of the smaller inspection hole. Charged me full price to pump two tanks (did not fully pump one tank) and inspection ($175). Came back two weeks later, checked distribution box. Noticed roots in leach lines. Cleaned roots from one line, water started to flow. Didn't know if there was a root problem or something else. Spent the next half hour coming up with excuses for every reason to come back. Didn't offer any options to try and clean the lines or regular maintenance. Then talked to the boss for 15 minutes trying to come up with a plan. Off the phone the plan was anywhere between $200 to $1200. Waited another week for a written estimate. Their answer: $500 to dig up the leach lines and figure out what the system may need. Then they could give me a proper estimate to clean or correct the system. It would be then that they could write up the inspection. I think AND they made me feel like there only motive was to try and dazzle me with their bull, and try and drag this on to see how much money we can get out of this guy. I'm sure they do this to many people who try to ask questions and learn. I did it for a different reason. I'm a tool maker, I own my own business and the mechanics of a septic system is not rocket science. I also know that they could make a lot more money by coming up with all the reasons to install a new system, then performing simple maintenance. Unfortunately the simple maintenance and cut the bull would have been a glowing review and recommendations by word of mouth. Now all I can recommend is to find someone else. Someone who cares about the customer and not the bottom line. 

Barefoot Septic Systems was recommended by a friend and I was very pleased. They were able to fix the problem without putting in a new system. We had backing up in our basement and they came immediately. They were very knowledgeable of what needed to be done.