CHEAP GEEK
About us
Cheap Geek is your local source for PC/Mac repairs, tablet/phone repair, tech support, IT consultation and computer sales. We provide in-shop and on-site service for small business and home users.We fix all computer models and brands. We are conveniently located on route 50 and available for all your computing needs
Business highlights
Services we offer
Computer networking, Hardware upgrades and much much more for a more complete list of services visit http://www.cheapgeekny.com/Services.html We are now offering NEW Dell laptops for $399, House Calls, Malware Removal, Remote Support, Slow Computer issues, Tablet/Cell Phone Issues, Tutoring and Computer Training, Virus Removal, Windows Issues
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 22% | ||
| 11% | ||
| 0% | ||
| 0% |
The work provided was sub-standard and expensive.
The problems with her computer were not resolved.
We ended up going to the Geek Squad at Best Buy and purchasing a service contract for about the same money and are very pleased with it.
"Again, we have no work order or record of ever doing any work for this customer. Like I posted before on another negative review, another computer repair shop moved in right next door to us. The buildings are the same color and are only divided by a parking area. Customers are confused often and ask if we are affiliated with the guy next door???? We also have people calling looking for their repair status..and next door is fixing it..not us. Also keep in mind that for some reason the other shop DOES NOT HAVE a listing on Angie's list, and our customers complain on a regular basis of the bad experiences that they had with the shop next door. So when looking, we are the only repair shop listed for Burnt Hills. We think this customer is confused to where he had his repair done...it definitely wasn't done here!! All our work has a work order slip when dropped off. When the repair is picked up a copy of the work order is made and given to the customer as a receipt. It is then entered into our data base...so it is a two step process. This customer is not in our database or in our paper file. Again, he received bad service from someone else and we are getting the blame for it!! Unless he can come forth with a copy of his work receipt showing we did the repairs,..then we can safely say he is NOT one of our customers. Perhaps if he had brought it here, instead of maybe thought he did..I'm sure he would have received MUCH better service. We always stand by our repairs!!!"
What we learned from this experience is that various anti-virus measures we had installed did not protect our computer completely from viral infection. Now we are more careful about accepting e-mail and other possible sources of potential problems. We may have to have the computer software cleaned up more often than once in 12 years.
We think it pays to consult such a fine and honest professional; and if necessary to wait longer for and pay more for a better result. The higher cost for service, although not welcomed at first, now seems to have been a good investment. The machine has been working well for five months.
"We do have a work order for this customer. Our tech called him and asked how it was working..and he replied great!! Now for his prior complaint, we DO NOT have a work order for it...so we can safely assume that we were not the shop that worked on it. Keeping in mind, that there is another computer repair shop that moved in next to us. Our buildings are the same color and only separated by a driveway and parking area. Many, many times customers have come into our shop and asked if we were affiliated with the guy next door! On many occasions, customers have pulled into his driveway, only to turn around and come into ours when they realized they were at the wrong shop. I also wonder why if we did such a bad job on this mac..why would he come back to us for another repair?? I really am not happy to take a bad rap for work that was not even done in our shop."
I elected to contact malwarebytes --- Provider gave me the names of two companies and that solved my problem.
"This customer's computer was infected badly from going to undesirable web sites. The only sure fix was to wipe it out and start again to remove nasty infections.He refused to repair. Our facility being filthy??? We have a weekly cleaning service and have a LOT of daily traffic coming through our shop. Cluttered?? we have so much work, so there are a LOT of computers and parts in the shop. Chain smokers??? Does he know this for a fact?? Dog defecating?? Give us a break!! This customer is way out of line! He needs to clean up his own act, and stay away from adult sites, before making such untrue statements about us! There's always one no one can please.!! Please make your judgement based on all the A reviews..the majority wins."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
699 Saratoga Rd, Burnt Hills, NY 12027
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