Vincents Heating & Cooling

They were responsive to the problem that I had. They came out, told me what the problem was, and they took care of the problem. They were very responsive and they were out on time.

He said the O-ring on the heat exchanger was cracked. I told him I had a receipt for the furnace that specifically said that if that particular part broke within 8 years they would replace the furnace for free. He said they would charge $1000.00. He said the guarantee was void because we didn't have the furnace serviced regularly. I pulled out my folder full of receipts for service to prove we had. This technician spent more time on his cell phone both in my house and then sitting in his truck (while I waited outside the truck for him to prepare my bill so I could leave and go somewhere else!) than he did working on my furnace!!! I called the owner, Vince, on 10/8/09 to confirm the large service fee for my "replace the furnace for free" on my receipt and he confirmed it was a "level 6" repair and would cost $1,041.00. The exchanger would be shipped out of state for repair; they would not be replacing the furnace for free. When another technician came in to replace the filter (they always have to make a second trip to replace the filter because even though we do this servicing every year they NEVER bring the filter) he used a camera and said the O-ring was fine. I feel the first technician was either not knowledgeable or was scamming me. At the time I was concerned the second technician was lying to avoid honoring the guarantee. I also am upset that the guarantee on the receipt is not true. Since then I've had another company in to do the servicing and the furnace is ok, so I think the second technician was telling me the truth.

They are very quick. The job was complete within six hours. Their price was comparable to others.

I use this company because they were the ones who originally installed the unit and I have a warranty with them. I am only charged $150 when they come out no matter what. I don t like this company though. They do not show up on time and the unit they installed in my house three years ago has needed to be fixed four times now. I will use them until my warranty runs out, but after that I would not hire them again.

The technician was very nice and worked quickly. He presented me with options for a discount maintenance program and suggested I think about a new furnace, having spotted a few other trouble spots and noticing that my old furnace was not very efficient. Having called a few different companies given the emergency, Vincent's was the first to show up.

I was very pleased with Vincent's Heating & Cooling. The young man who came out was very professional and answered any question I had. They gave us four $25 off coupons for future use, which was an unexpected surprise. We will definitely use those coupons in the future.

Vincent's came and serviced our furnace. Very knowledgeable explained every thing they were doing each step of the way. I will continue to use them and recommend them.