Tontine Carpet & Flooring

t Type: Problems with Product/Service Status: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn’t find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It’s been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. They called me once stating they had no contractor and if I can find one . I text him back that I may have one but decided that was ridiculous idea . Do Not Use This Company If You have A Nice Home. Your Better Off Using A Guy On The Street Working For Food!!! I WIll be adding pictures soon if I’m allowed!

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My experience with Tontine Carpet One was excellent. I highly recommend them!

The Entire experience with Tontine Carpet went extremely well!  We could not be more pleased with the salesman, the installer, the linoleum etc.    Tontine Carpet is a very professional, reliable and friendly company to deal with.   The quality of the workmanship was outstanding.  We are very pleased with linoleum we selected and the salesman was helpful , friendly, and customer oriented
We would definitely use this provider again and highly recommend them to others..

It was a wonderful experience!

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-excellent service
-excellent work ethic
-immediate call back when a problem existed
-professional in every way
-willing to spend time to explain every detail of item being purchased
-we highly recommend this business

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When we went to Tontine (Union Rd, West Seneca) they were extremely helpful in explaining the differences in the floors. The have a 'demo" box in store that allows you to see how your floor looks in all kinds of lights--amazing the change in the floor's color. The Salesman (Chuck) would not allow us to make a final decision until we took a sample home and matched it to our new cabinets. The installer (Rick) was excellent. He was on time and very knowledgeable about the floor and how to care for it. He (Rick) did a great job installing the floor and cleaned up after himself. We feel we got a quality floor with an excellent installer. Very satisfied.

Not good........................do not use. Their installation was VERY VERY POOR IE mismatched patterns it was third at best. Stay away from them.

They were honest and they did a good job! The installer was good and we were happy with how it turned out!

This carpet company was great. They did everything right and my job for them was big. I had about two inches of water that had been sitting on my old carpet. It was a lot of work to get that one out and put the new one in. They handled the work load very well and I felt very pleased with their work.

Tontine was very prompt. The quality of work was great. The carpet did have a manufacturers defect. They agreed to replace it. We have been very satisfied with the company.

It took Tontine a couple of days to find someone that could install the sub-floor and the ceramic. I also had them install indoor/outdoor carpeting on the front porch.