STEREO ADVANTAGE

Gentleman,

I am sending this email to both of you to:

1and gt; I apologize for coming on so strong with my requests and my demands regarding my install.

2and gt; Inform you of ongoing problems and a potential problem next week.

It may be chump change for you as a company, but $3,000 dollars is a lot of money for me to invest in this system (beyond the $2,000 for the cabinet). I believed that I would get a completely operational system without having to do running around having a Blu-ray tested. When I called you all back after having the unit tested completely operational at Best Buy, your comments were “Sometimes the unit need to be re-booted”. I think this was either bad diagnostics on your part or the lack of concern since I did not purchase the unit from you. A simple “try this” would have saved me 2 plus hours of running and calling. Your lack of concern to get this system set up as promised certainly is not on your company’s agenda.

The Blu-ray player comes on when the Verizon selection is made, it should not come on until the Blu-ray selection is made. It did not come on previously, just after the trip to Best Buy and being plugged back in.

The Samsung Smart View software (installed on my computer) does not see the TV since the Smart Hub was created on the Blu-ray player. I did not know what to tell David when he asked which device I wanted to be the Smart Hub, and told him to use his best judgment. David did know that I was going to attach a Music Server to the system at the time of install / programming. We did discuss this at length, and he told me to research the solution on the web. My research determined that the Samsung Smart View was the way to go (including my 2 hour conversation with Samsung Tech Support). Now this will not work with the Smart Hub on the Blu-ray player. Where do we go from here? Dump it in my lap? Change the internet connection to the TV? Re-program the Smart Hub? What will this cost me and when can it be done?

Verizon will be in about the 10th of September to change the DVR unit and the other control boxes for their system. Will this force another programming session, or are their new boxes compatible with the present presets on the remote? Do I have to research this as well, or do you have any knowledge of this? What will that cost me to get an adjustment after the boxes are replaced? How long will I have to wait to get the program adjusted?

This has not been a smooth install since the day the equipment was delivered and I was asked to pay $50.00 plus tax for delivery. Neither my wife nor I was expecting this charge, but paid it to the men who delivered the equipment. Then we were asked to pay another $200.00 for installation, another charge I believed that I pre-paid months before. Your company is the ONLY Company in my 68 years of existence that demanded payment in full PRIOR to delivery and installation. I never heard of any other company requiring this payment method. My roof contractor requested $5.00 down and rest when I was satisfied with the complete job. Just the difference between a outstanding Dalex Construction and Stereo Advantage. Now that you have all your money, I seem to be getting a “your problem” attitude.

I am simply requesting that you make the system perform as promised and not to get nickleled and dimed to fix the problems, none actually caused by me.

Thank You,

Jeff Goodstein

716-308-0197

They are excellent and we keep going back. My husband loves them. He loves his television. They are excellent service and staff.

They were punctual. The installers did the job carefully. They were very polite and friendly. They were knowledgeable and competent. They asked for our opinion before installing the TV and it was a very pleasant experience dealing with them.

Stereo Advantage is very punctual. They came and diagnosed the problem and had to order the part. The board took 2 weeks to come in and they came back the next day.