SHELL FAB & DESIGN INC

I will not order from this company again and i warn others. They came with granite that i paid over $7000 for that was cracked, crumbling, and Disintegrating. I questioned the installers about a cracked edge, and upon further inspection could see that every single piece was defective. I also could visibly tell along the edges where they had attempted to use “filler” (some black substance). The edges were rough all the way along. I questioned if whoever cut it maybe did the rough cut and forgot to finish the job of smoothing and polishing. The manager called me and told me that it was the material that i had chosen from Home Depot. If this material is known to have problems, why are You selling it?? He also attempted to tell me I could have driven 1.5 hours to inspect the slab. However, it was not the color of the slab, it was the edging that was terrible. Had i gone to inspect, it would not have been cut or edged yet. Any reasonable person would expect when you are getting brand new countertops that the edging would be smooth, polished, and sealed with no rough edges, cracks, holes, missing pieces. The installers were very nice about it and said he would call his manager. He stepped outside and called him. He then came inside and took about 15 different pictures of the defects and sent them to him. Then they packed the slabs back up in the truck and left, saying the manager would call me. The manager’s solution was to attempt to “fix” the defective granite. This will cause us headaches for years to come and will continue to crumble. I am refusing to accept the defective slabs and no longer trust this company. I want a refund of my money so i can go elsewhere. They have refused to return my money. The manager was supposed to call me yesterday with a solution, and surprise, i never heard from him. The person they send out to do the laser measuring makes it very stressful, and I would not recommend a woman being alone when he comes. There was a different level of respect when dealing with the men vs the woman. The installers that came were very polite and respectful and the woman who does scheduling is nice. However, this company has problems at the top, and buyer beware! They tried to scam me with defective material. I am offended and annoyed that they would even put those slabs on the truck to my house. I was hoping to have counters by Thanksgiving. Their attempted scam has just caused further delays and they can’t even tell me a date that they will remedy the issue. And by the way, they had to rip out my kitchen sink to install the new one with the counters and then i was left with no sink. The manager had no remedy for that, either. They offered no compensation for this inconvenience. I would just like a full refund, and would like to start over with a reputable Company.

The Shell Fab staff helped me find a unique top for my kitchen. All the people did a great job. It was done in a timely manner and the installers very professional. The top looks beautiful and they left everything today! I can't say enough about how please I am.

worse experience ever

It went very well. We visited the showroom and there was no pressure at all. They were very patient with our questions and indecision. When we came back knowing what we wanted, an appointment was made for measurement. That went without a hitch. When they came to install, it was done well and efficiently. We are very happy with their work and would use them again if we needed this type of work. They were not a subcontractor. We dealt with them directly.

Shell Fab & Design was sub contracted by Lowes. I was not pleased with this company, they were inexperienced and the counter didn't turn out as nicely as I wanted.

What it boils down to is that Shell Fab & Design did not measure properly. They promised the work to be done in 1-2 days. We just got it finished 6 months later. The island was warped and they made it fit. The backsplash did not form to the wall. I am not happy with the end results.