SENTRY SOUTH APPLIANCE SERVICE CO

Very inapt company which only focuses on billing the customer not fixing the problem. My first experience with them was OK when my furnace had an issue and they properly diagnosed as poor venting and it fixed the problem. They did however changed a motor and charged me about $300. I also had an issue with my Water Heater (made by AO Smith) and it overheated and overflowed through pressure release valve. AO smith diagnosed that as venting issue. I called Sentry South as they installed the water heater. However they said it was the controller and charged me over $300 to replace it. The new controller made the problem worse and they came few more times, each time charging me $195 for each visit. First time they diagnosed it as too much sediment in the water and drained the entire tank. Next visit they finally agreed with AO smith that problem was venting. Even after venting correction the new controller still kept on overheating the tank. Eventually I had to replace the water heater. Not only Sentry South charged nearly $1000 for a problem that they never fixed. The new water heater cost me $2000. I also realized that the overheating was costing me close to $50 per month in gas bill.

He was prompt and efficient. Tested the heat element and confirmed that was the problem. Ordered the part and returned 5 days later when it came in and installed it. I feel it was a little on the higher side for only a few minutes time for each visit, but overall I am glad to have my stove working again.

unknown

Very good! Was exactly on time. Had all the parts needed to make our dryer like new! Very professional. We have used them before for other appliance repairs and each time had perfect results. Will call them again if need be.