Pro Pool Service Inc

Excellent job! Installation ran into severe problems which were resolved to my satisfaction. Pool looks like new. The job was performed in timely manner also, and the cost was typical of other contractors.

Quoted $175 for to repair light and $320 for open. Was to fix light first then come back two weeks later for pool opening. I found his crew digging up the light and opening the pool all on the same day. The next thing I knew they told me my motor seized up (which it probably had) and that I could have a new 1hp motor installed for $850. I found the same motor on line for less than $200 and told them I'd do it myself. There is markup, which I understand, and then there is extortion. Then they hit me with the bill - over $1100 and they couldn't even finish the open "because my fence was not in place." A tree fell on my pool fence a year earlier so it was broken. However, they knew when they unilaterally decided to start opening the pool. Of course, once it was partially opened they had no choice but to return once the fence was fixed for an additional $75+. This guy has a history of understating the estimated, then overcharging for it once he is on site. I had a similar experience with him 5+ years ago when my pool turned green while on vacation with family. He charged me over $1,000 to turn the pool - I could have emptied it and refilled with a hose for less! A neighbor of mine had a similar experience. Over $1,000 as soon as he set foot on their property. The quality of work is good. I guess if you have the money to throw at this guy - and he'll be happy to let you - go ahead and hire him. As for me, he'll never set foot on my property again.

First couple years was fine. Not satisfied with the solar heating install... kept on springing leaks and made very little overall difference to the water temp. Last year was a disaster. Came back multiple times to fix leak and get the filter system up and running... cost huge amount of time and money. Salt system still wasn't operating properly and they never fixed 2 of 3 pool lights. Had to call Beauty Pools to come properly set salt system... which "just had to be calibrated". We liked Beauty Pools, but they are expensive... at least they got our pool up and running.

I was completely dissatisfied. He charged for services that he wasn't contracted to do. He overcharged for a chemical system which included free poolside water testing and never provided any information on the system or how to obtain the water testing.  He installed a pool pump last summer and never provided warranty information on it. He tried to charge an additional $300 for a port on the sand filter that ended up being a $2.00 PVC connector.  

His behavior was unprofessional.  He refused to resolve the matter, refused a certified letter and referred me to his attorney. He had suggested resolving the issue in small claims court. He then told the Judge that the court proceeding was interfering with his business and requested an adjournment. He then failed to show up to the adjournment on time and the date was again adjourned. I could not take any more time off from work to pursue this in small claims court. I could not attend any further court dates and the claim was dismissed. 

He was disrespectful of my time. In addition, his behavior while he was working on my pool was very unprofessional and he told me to "stay the F__ out" 

I feel that I was overcharged by about $854.77

unknown

Professional, thorough, prompt and courteous.

For over 20 years I have had excellent service from John Kuebler of Pro Pool Service. He always responds to calls -- often walks you through problems on the phone without charge. He has opened and closed my pool for many years, delivers chemicals for the year at a reasonable cost, replaced the old pool lliner in 1999, replaced an aging filter, installed solar heating panels (what a great investment -- really extends the swim season). I would recommend John to anyone with a pool who is looking for honest, reliable, economic service.