PINELLI LANDSCAPING INC.
About us
Our reputation has been built over the past twenty five years and we realize that it takes time to gain a customer but minutes to lose one. At Pinelli Landscaping, we believe in dealing honestly with customers and maintaining consistent quality in all phases of the landscape industry, from the initial consultation to the final completion of the project. Simply put, we care about our customers and we want to reflect that in our business practices. "We're built on the foundation of treating our customers the way we'd like to be treated, honestly and openly" states owner Tony Pinelli. It's obvious we need to offer quality products and service in the WNY market. We want our customers to count on us for the homescape needs. Pinelli Landscaping is a fully insured company, established and serving Western New York since 1994. Customer satisfaction is our main objective and we pride ourselves with quality service and professional workmanship. We know how important it is for you, the customer, to work with someone you can trust. Let us earn that trust by building a working relationship through collaboration of ideas to create a beautiful homescape that fits your style, your needs and your budget.
Business highlights
Services we offer
CONCRETE PAVER PATIOS, DRIVEWAYS & WALKWAYS, LANDSCAPE DESIGN & INSTALLATION, LAWN AERATION & DETHATCHING, MULCH, RETAINING WALLS, SOD LAWN INSTALLATION, SOIL & STONE SALES., SPRING, SUMMER AND FALL CLEANUPS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 12% | ||
| 8% | ||
| 0% | ||
| 8% |
Tony developed a plan, making the bed wider, adding much more soil, digging some trenches to drain water. He sent another crew to implement the plan and so far after two weeks, things are looking good. We were happy with the company's commitment to make things right without extra charges.
I would rate them higher than an A if that was possible and would hire them in the future if we decided to have more landscaping performed.
The Pinelli crew was sent out with knowing what work had to be done. The materials they were given to use were garbage. The newly graded areas Pinelli prepared are full of small stones, pieces of glass and other debris and the new lawn is full of a least a dozen different kinds of weeds with patches of crab grass everywhere. For this quality of work the price was outrageous!
This kind of work is not the product of a quality landscape service. I cannot recommend Pinelli Landscaping. It doesn't matter how many good jobs they have may completed, in my opinion randomly delivering inferior materials and sending workmen ignorant of the services the customer contracted for classify this busness as 2nd rate.
I learned of Pinelli Landscaping when I had seen them doing yard clean-up at a neighbor's house. I had always admired the landscaping of that neighbor. I learned that Pinelli had done the initial landscaping for this neighbor 6 years ago and maintained it every year with an annual clean-up. I found out that Pinelli had also installed and maintained the landscaping of another neighbor who I also thought had a very nice yard. We had gotten bids and design consultations from other big-name nurseries in the area, but strongly felt that Tony Pinelli was the most invested in addressing our needs and wants within the budget we set.
Since we were having drainage issues in our backyard, Tony recommended scaling back some of our plans and spending the money on adding new drain tile. He quoted us a price much lower than other Drainage and Landscaping companies that we got bids from. We are very happy with this approach, and after several days of heavy rains we have noticed a huge improvement and no sogginess or standing water like before.
I plan on using Pinelli for future landscaping and yard clean-up.
"AFTER VIEWING A BERM THAT WE INSTALLED IN AN ADJACENT YARD, THE MEMBER IN QUESTION REQUESTED OUR SERVICES IN ORDER TO REPAIR A BERM THAT WAS INSTALLED BY A LESS EXPENSIVE COMPETITOR. OUR MANAGER CONTACTED THE MEMBER UPON THE CONCLUSION OF WORK (PRIOR TO RECEIVING FOREMAN'S PAPERWORK STATING THE BROKEN SHRUB). THE MEMBER CHOSE TO DENY OUR ORIGINAL OFFER TO RE-SET SHRUBS AND REPLACE THE BROKEN SHRUB (AT NO ADDITIONAL COST) AND INSTEAD REQUESTED TO DEDUCT [HIS SUGGESTED] COST OF THE DAMAGED SHRUB FROM THE BALANCE OWED (WHICH FAILED TO ARRIVE FOR MONTHS). AT THE SAME TIME, MANAGER GUARANTEED TO REPLACE A SECOND SHRUB (THAT LOOKED SLIGHTLY DISTRESSED) IF IT FAILED. SEVERAL WEEKS LATER, THE MEMBER CALLED TO REPORT THE SECOND SHRUBS CONTINUED DECLINE. AFTER VIEWING THE SHRUB OUR MANAGER NOTIFIED THE MEMBER THAT BASED ON AVAILABILITY, IT MAY HAVE BEEN DIFFICULT TO FIND A SHRUB THE SAME SIZE. THE SHRUB WAS REPLACED WITHIN A WEEK WITH A LARGER SHRUB THAN THE ORIGINAL. WE WERE SHOCKED TO DISCOVER A NEGATIVE POSTING FOLLOWING THE CONCLUSION OF THE JOB, SINCE IT WAS THE FIRST TIME WE LEARNED OF THE MEMBER'S DISPLEASURE! WE FEEL THAT EVERY ATTEMPT WAS MADE TO ENSURE THIS MEMBER'S SATISFACTION. WE TAKE PRIDE IN THE LONG TERM RELATIONSHIPS THAT WE DEVELOP WITH OUR CLIENTS AND WILL CONTINUE TO KEEP CUSTOMER SATISFACTION OUR FIRST PRIORITY."
Licensing
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