JB Deck Restoration

If I could give more than 5 stars, I would! I hired JB Deck Restoration to completely replace my old wood deck with a composite deck with vinyl railings. Jon was very professional and kept me informed of the progress and timing, showed up when he said he would and truly went out of his way to accommodate a deadline I had. His pricing was very fair compared to competitors and his crew was very neat and respectful of the property. Jon recommended colors and styles and added a few finishing touches at his own expense showing he takes great pride in his work. His crew worked in the pouring rain, snow and Jon worked over the weekend to ensure he was on schedule. I have never had a more seamless experience with a contractor in my 25 years of owning a home!

We had an excellent experience with Jonathan. He was very timely and efficient and extremely communicative throughout our entire project. After another contractor did a horrible job, he was right there to fix things and I couldn't have asked for a better experience . I highly recommend!

Great Job! Jonathan Berkhoudt, owner of JB Deck Restoration and a true professional, did a super job restoring my 25 year old deck. The 14' wide stairway was totally rebuilt replacing all supporting lumber and stairs. All perimeter rails were also replaced. The 42' deck was stripped, sanded, treated and oil stained resulting in an unbelievable transformation. Jon definitely takes pride in his work and is very knowledgeable with his craft. I would highly recommend JB Deck Restorations for any type of deck renovation.

John was an excellent choice for our deck restoration work! He always arrived on time, including when quoting the job, and it was immediately apparent he is extremely knowledgeable about the work. He clearly communicated what was needed, and worked diligently over the course of two days to get it done. He also has integrity, as he informed us as the work progressed that a portion of the job initially quoted did not need to be done once the failing areas of the deck were more visible and easier to assess, thereby lowering his estimate of labor and materials. He proceeded to complete all of the other work in a manner that left us very satisfied. We will definitely call John again should the need arise.

Came when he said he would come, did what he said he would do, cleaned up after himself, and guaranteed work. so far, so good. He protected all my bushes.

I got an estimate from Jonathan Berkhoudt to power wash my deck, and then apply a stain and sealer to it.  He quoted me a price of $690 for which he described as the Total Care package.  He gave me a call letting me know that he would be over to my house on 6/12/14 sometime between 8 and 9am to power wash my deck.  He showed up at 9:45am on that day to do the power washing.  He apologized for being late and then proceeded to do the work which took about an hour.  I gave him a down payment of $200 cash on that day for which he noted payment on the estimate sheet.  He told me he would be back out on Saturday, 6/14/14 to stain and seal my deck.  He said he was taking off on Sunday, 6/15/14, since it is Father's Day so he would be out on Saturday to finish the job assuming there is no rain.  My family and I waited home all day Saturday, 6/14/14, for Jonathan to show up to do my deck and he never showed up or called.  The weather was perfect at my house but I gave him the benefit of the doubt thinking that maybe it was raining up where he is from since he's up in North Tonawanda and I'm down in Hamburg.  I had not heard from Jonathan at all until I decided to call him on Tuesday, 6/17/14, to see what was going on and when he plans on finishing my deck.  I left a voicemail on his phone asking him when he is coming to finish my deck and explained to him that we waited home all day for him to come out and do the work on our deck.  A few hours later he called me back and told me he didn't remember telling me he would be out to do my deck on Saturday, 6/14/14.  I asked him well when do you plan on finishing my deck?  He told me probably this Saturday or Sunday, 6/21/14 or 6/22/14, depending on the weather.  I told him this is completely unacceptable for a contractor to not show up when they say they are and then not follow up with us or give a definite date when they will be out.  After this we decided to cut our losses with Jonathan and go to a more reputable company to finish our deck.  Jonathan is very unprofessional, and has no integrity whatsoever.  I would advise anyone to stay away from this contractor.

I saw this contractor at my neighbor's house power washing the exterior.  I noticed a marked improvement as they were working.  Since we are planning to list our house on the market in a few weeks, I asked them for a bid to do our house as well.  He came right over and gave us a very reasonable estimate.  He also gave us a discount and our neighbor a discount for the 'referral'.  He indicated that they would probably be able to start that very day, as soon as they were done across the street.  I was pleasantly surprised that they would be able to start immediately, as I was thinking it would take at least a week for them to have availability.
He came over in the afternoon and apologized that the neighbor?s house was taking longer than expected and they wouldn't be able to start until the next day.  I was completely okay with that, because signing someone and having them start the same day is almost unheard of.  I also liked that he didn't rush my neighbor's house in order to start on our house.
They did come the next day as promised.  JB Deck's slogan is "We are only satisfied when you are & we don't skip steps".  I have to say that they lived up to this.  They took their time and after finishing and doing the walk-around, I noticed a slight streaky film on the windows.  I had also asked for my front porch to be sprayed, and they had missed it.  But when I pointed those two things out, he apologized and immediately took care of them without any hassle, even after they had put away all their equipment.  They ended up doing the windows by hand and used cleaner on the front porch to remove a mossy area from where I had a hanging basket last summer.
When they were done, I was very satisfied with their work and gave them a tip to show my appreciation for taking the extra time to make things right.  It is hard to find contractors these days that do that without hassle.