GAULIN'S OF WILLIAMSVILLE

Greg at Gaulin's is very professional and I trust that I won't get a repair bill for repairs I don't need. In fact, I was convinced that one repairs I needed would be over $1000, but the repair itself (some part I never heard of!) was only $250. Several people at my office use Gaulin's and word has gotten around that they are an honest shop that does good work.

I have used Gaulin's for many years and have always been pleased with their service. My vehicle now has over 200,000 miles on it and continues to run well. I have been particularly pleased with their diagnostic ability including for some less-than-obvious symptoms. One needs to pay for diagnostic service but I feel that leads to more thorough diagnosis. I have always felt that the recommended service was justified. Service has always been promptly completed. I am pleased with my experiences with the owner, Greg Gaulin and his service staff and strongly recommend them.

as stated above...........

My inspection was expiring, I was due for an oil change, and I hadn't done any manufacturer recommended service in about a year. I arrived at 8:00 am when Gaulin's opens, and they were open. Gary is the service advisor and he is always friendly and helpful. He accessed a database to see what Toyota said I should have done. We agreed that if the bill went over $400 he would call me. A couple of hours later he called and said my front brakes would barely pass inspection and recommended I have the pads and rotors replaced. I told him to go ahead. During the afternoon he called to tell me the work was done. I returned about 5:30. Cashing out was fast and simple, and the receipt detailed everything that was done. The total bill was almost certainly less than what the Toyota dealer would have asked.

He was honest and didn't charge me money for things that I didn't need. The garage was pretty clean, and the experience was fine, and we'll see what happens in the future.

Overpriced, hooked me in with a low quote, would not release the car (even though I told them not to continue with the repairs) until I paid them a very inflated particle repair price.

We were using our old car to make the trip and really wanted to be able to get there safely. This meant finally fixing the seat, so that it wouldn t shake so badly. They did this with a very inventive idea and we were very grateful to them for this. They are very professional and don t mind going that extra step to help people.