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COMPUTER SOS

2.7(
2
)

Computer Repair, Computer Sales

About us

Locally owned and operated, in business since 1995.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Computer and Network setup, service and repair including sales, upgrades, and virus removal for residential, small, and medium sized businesses.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

2.72 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%
Rating CategoryRating out of 5
quality
2.7
value
1.0
professionalism
3.5
responsiveness
2.7
punctuality
2.7
Write a review
Showing 1-2 of 2 reviews
Jennifer Q.
10/2020
1.0
computer repair
  + -1 more
I was hired by Tim Stives, the owner of this company for general cleaning duties of the exterior of the business. At interview I was told it would be an on the books job, with a rate of pay of 13.00/hr. After three weeks he told me not to come in anymore and that he would pay for the hours I worked, after a month of waiting and not responding to any calls or texts, he told me that I was hired as a contractor, and the "job" was never completed and so he was not obligated to pay me, and that if I tried coming to the office to collect my rightfully earned payment he would have me arrested for trespassing. He exploited me for three weeks of slave labor. Tim is a man of poor morals, a con artist, and a slaver. He is not trustworthy,. If anybody wants evidence of these claims please post a comment here and I will create a hotline to submit proof of his actions towards me.
Description of Work: Slave Labor
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$375
Anne R.
09/2013
3.0
computer repair
  + -1 more
I took a laptop to them able to boot into windows and when it was returned it could not find the hard disk. I was not very happy.
Description of Work: The provider cleaned out a laptop and applied heat tape to the processor. The laptop could not find the hard drive after service...
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$100
Response from COMPUTER SOS
I'm surprised Ms. (member name removed) would submit a negative review three months after her service and why she didn't contact management to voice her disappointment so we could explain to her and offer a resolution. When the laptop was dropped off on 6/24 for a diagnosis, the customer signed off on the service order stating that the work requested to diagnose it was “shuts off on its own – may be the fan.” Our bench/diagnostic fee is $85 plus tax that is collected when the unit is brought in for service. This bench fee is to cover the time required for a proper and thorough diagnosis. In this case, we spent over an hour attempting to diagnose and resolve the power issue. When the technician began to look at the laptop, it would not power on consistently or would turn on and immediately turn off. The technician was able to get it to boot into Windows but it locked up which occurred before he disassembled it. He tested the ram and it passed. Therefore, he disassembled the computer to reapply the thermal paste on the cpu/heatsink, reseat the processor and reseated the ram. He also cleaned it out. However, the “power on” issue would still occur. When the machine would power on, the technician tested the ram but could only get the machine to partially boot up only once. The power problem was not at all related to the power button as her daughter thought; it was because of the bad motherboard. The cost to replace the motherboard was not feasible for an older laptop, so we recommended they replace the laptop instead. The mainboard was the final diagnosis because of the power issue. If there was an overheating problem, reapplying thermal paste for better heat dissipation of the CPU would be the correct method of resolving an overheating problem. In addition, the drive was throwing up a read error, press ctrl alt del to restart. This could have been a final symptom of a failing hard drive. When the mother and young daughter picked up the laptop on 6/25, the mother stated that she should never have bought it for her daughter because she beats on it. The computer showed evidence of this as it was missing a number of keys and its appearance showed signs of further abuse. It had an overall beat-up appearance. The mother never complained about our diagnoses or asked to speak to a manager or to an owner. The fee the customer paid was for a diagnosis which we did diagnose the laptop correctly. Based on the diagnosis, we recommended they not put additional money into the laptop to repair the laptop due to the condition and age of the laptop and the need for a new motherboard, possibly a new hard drive, and the missing keys.

    Contact information

    1505 CLEVELAND DR, Buffalo, NY 14225

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    11:00 AM - 3:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    COMPUTER SOS is currently rated 2.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 11:00 AM - 3:00 PM

    COMPUTER SOS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, COMPUTER SOS offers free project estimates.
    No, COMPUTER SOS does not offer eco-friendly accreditations.
    No, COMPUTER SOS does not offer a senior discount.
    Yes, COMPUTER SOS offers emergency services.
    No, COMPUTER SOS does not offer warranties.
    COMPUTER SOS offers the following services: Computer and Network setup, service and repair including sales, upgrades, and virus removal for residential, small, and medium sized businesses.

    Contact information

    1505 CLEVELAND DR, Buffalo, NY 14225

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    11:00 AM - 3:00 PM