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Complete Heat Inc
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Established in 1995, Complete Heat, Inc. is a locally owned service company providing quality, name brand products, installed and serviced by qualified, trained and certified technicians. The company started at a small shop and showroom at 286 Central Avenue in Lancaster. Because of its superior quality and local roots, the Carrier brand quickly became the companies flagship brand. Working within the rigorous quality and integrity guidelines paid off when Complete Heat became a Carrier Factory Authorized Dealer in 2003. Complete Heat has maintained that coveted status, achieved by fewer than 5% of heating and air conditioning contractors nationwide, ever since.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Air Purifiers, Attic Fans, Boilers, Central Vacuum Systems, Duct Work, Duct Zoning, Ductless Air Conditioners, Electronic Air Cleaners, Energy Evaluations, Fireplaces, Furnaces, Gas Fired Backup Generators, Heat Pumps, Radiant Heat, Radon Reduction Services, Sales / Service /Planned Maintenance Agreements - Residential / Commercial - Heating and Air Conditioning Equipment, Tankless Waters & Tank Type Water Heaters, UV Light Purifier, and Heating Stoves, null
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 35 reviews
Joan K.
Dec 2015
unknown
Vianne C.
Aug 2014
Len performed all of the above services. He was very experienced, knowledgeable, competent and efficient. He answered all of my questions. Also, Len was prompt, very courteous and professional. I would definitely use again for any problem with the generator!
Sandra S.
Apr 2014
.
Sandra S.
Apr 2014
unknown
Mack A.
May 2013
Extremely satisfied with all the work. Timely and good work ethic.
James R.
Mar 2013
arrived quickly and performed all necessary work fast and professionally
Loren K.
Dec 2012
I did not have hot water. Complete Heat showed up on time the SAME DAY (I tried other highly rated HVAC companies and got a one week wait for service - so much for 24hr service). They diagnosed that the thermostat was at fault. That meant that the tech had to go to a supplier who provided the and quot;correct partand quot;. The part did not fit. The travel time was still charged to pick up the incorrect part.
I found the part online and the tech returned the for installation. The tank has worked fine since late November.
I found the part online and the tech returned the for installation. The tank has worked fine since late November.
Michael G.
Nov 2012
The service man came roughly on time and he almost sounded professional however he was more involved explaning his company's policies and pricing policies which seemed confusing to me. To charge what they charged for a job that required no new parts to me is excessive.To me it seems that they want to garner as much money from each call they answer.
Response from Complete Heat Inc
"Thank you for taking time to comment on our work. I'm sorry that you think the "other charge", which is called a trip charge, is unnecessary. With the high price of gas, vehicle maintenance and insurance, just to name a few items, it is expensive just to get a technician to your door. We feel that 39.95 is very fair. Once there, we still have to pay the technician for work performed. We keep him trained, insured and warranty his work, whether he replaces a part or makes adjustments to your existing parts. Our technicians respond to questions placed to them by our customers. If he spent time explaining our billing policies it is probably because your questions were about that. I'm sorry you were disappointed by your experience. As you can tell by the vast majority of comments, this is an unusual event."
Ted P.
Nov 2012
As a result of the service and quality of their work we are switching to Complete Heat for all our future furnace, AC and generator maintenance/repairs.
Ryan P.
Oct 2012
From quoting to making sure i was getting a great deal, Mike knows his stuff and install was seamless.
Janet C.
Oct 2012
I found Complete Heat on Angie's List and called for cleaning and maintenance on my two furnaces and a humidifier. Anthony was the technician that came to do the work. He was very professional and informative. I was totally satisfied with the work he did and will definitely call this company again when i need anything done regarding the heating system in my home.
Norm K.
Aug 2012
The price is adequate for the service because of the additional works they did. I would use them again in the future.
Joe C.
Jul 2012
Price comparisons were even. This company's edge is that they offer 3 years / same as coah great customer service too.
Maude E.
Jul 2012
The tech was good. He had to call me and tell me he was running late from another job. The quality of work was good and they are prompt. The generator services my whole entire house. I think they over charge me though.
Inge G.
Apr 2012
On a Saturday Morning, with freezing weather predicted for Sun night and Monday, we decided to use the off-hours service Complete Heat has available. Everything went smoothly. The technician, Mark Lee Kulik, came on time, accurately diagnosed the part needed (we had been told a year before that it might need replacing sometime), and he got the supplier before they closed at noon. The part was in stock, he drove to get it, it was installed, the furnace was fixed, and all done quickly and professionally. Since we had a sick family member, it was a relief to have such prompt and proper service. We have found Complete Heat reliable and trustworthy in the past, and are pleased that they "delivered" again.
John N.
Feb 2012
They are incredibly professional and well dressed. They do provide you with a full explanation of why you need what you need. Everything was in full disclosure. They showed me what was wrong and explained what was wrong. They were very professional. They are a great company to use.
Kevin R.
Feb 2012
What I've learned (the hard way) is that I should have never trusted an HVAC guy with a fireplace. Although by all accounts here on Angie's List, they seem to know what they are doing when it comes to Heating and Cooling...good for them...I would suggest avoiding them for your fireplace needs. I have since learned that the Conversion Kit that was installed was not only NOT approved by the manufacturer, but that it was also left in a condition that did not meet UL Listed requirements. So now, after 4 visit over 4 years, I am stuck with a fireplace that is inoperable and have asked for my money back; but after trying to reason with the owner, it is apparent that we will likely end up in court. (A town fire official I spoke with believes that I may very well have had a fire hazard in my house for 4 years, and that I'm fortunate to only be asking for my money back.)
Not the best use of my time here; I've never felt the need to take anyone to court in the past...
Not the best use of my time here; I've never felt the need to take anyone to court in the past...
Response from Complete Heat Inc
"In Jan 2008 we responded to this client's request for service on his direct vent natural gas fireplace. Our dedicated fireplace service technician, with over 10 years of fireplace experience, tried to acquire parts for the Renaud fireplace from the manufacturer or distributor, but was unable. We give our customers options, repair or replace, he decided to repair his 13 year old N.Gas fireplace. We installed a generic valve & safety pilot assembly that has been used on furnaces and fireplaces for over 50 years. Total cost for this service: $761.25 incl. tax. Standard service warranty: Parts: One Year / Labor: 30 days On Nov. 30th 2010 [ 35 months later ] was the next time we heard from the client, we returned to his house because his pilot light would not light the fireplace. The safety pilot assembly was faulty and needed to be replaced. He was annoyed that this problem occurred, we replaced the part for free, waived the service call and labor charge, At this time he asked us to install a blower unit into his fireplace for an additional $379.00. On Dec 15th 2011 [ 12 months later ] the client called with similar problems. The pilot assembly was faulty again, making the fireplace inoperable. We advised him that we could not do any more free service, and would recommend the replacement of his 1990 metal fireplace. We charged him $107.88 for this service call. In the following days, We offered the client a partial refund of his payments over the last three years, toward the price of a new replacement N.Gas fireplace, which totaled $469.00. In Feb 2012 he purchased a new fireplace from another contractor. After a lengthy meeting we still offered him $572.00 refund in good faith with an apology. One week later we received a Small Claims Court notice. In April 2012 a Judge will decide what’s fair."
Wafaa J.
Jan 2012
After MUCH research comparing brands and installers, we went for the A/C unit Carrier 24ANB7. But then our furnace won't be compatible with it and it will limit it's efficiency. So we decided to replace the furnace too with a Carrier 59MN7 and replaced our control panel too. Tom Phillips and Mike Marcil were great. They gave us the best estimate with no surprise extra expenses. They were very prompt and PATIENT in returning our calls/emails and answering our many questions and concerns. We also benefited from a $1000 Cool Cash rebate offered by Carrier (bringing down the cost to $7,000 adding to that a $375 NYSEG rebate for a final total cost of $6,625). Complete Heat crew came in the morning at around 8, replaced our HVAC system and installed a new control panel. They were out by 3:30pm. They were very professional and courteous. They covered the floors with tarp and cleaned up after themselves very well. They even asked if we are happy with the cleaning job! They thoroughly explained how our new system operates. Tom Phillips checked on his crew during the day and made sure everything was done correctly. We are very happy with Complete Heat service and products. Mike Marcil even filled out ALL the paper work for the Carrier rebate and NYSEG rebate. All what we had to fill in was our NYSEG account number and mail the forms.
We highly recommend Complete Heat and their prices are very competitive. But then again, replacing a HVAC system with a top of the line unit is not cheap and expect to shed some $$$ regardless of what company you hire.
Kevin H.
Jan 2012
We called and the company repaired immediately. They came to our office discover the problem with our heating system and repaired it the same day even though a part had to be ordered and secured.
Inge G.
Dec 2011
We were pleased to find Complete Heat about 3 years ago, originally for routine furnace maintenance. We have been very satisfied with their furnace and AC maintenance, and with their installation of a new AC unit and 2 attic fans 1 1/2 years ago. I agree with the previous positive comments about Mr. Phillips, the installation crew, and the two maintenance technicians, Anthony and Mike, that have been here. I feel that their prices are competative and fair, and that they are not billing or replacing anything unnecessarily.
Recently there was unexplained water on the basement floor under and near the furnace. The water drain which accepts water from the humidifiers and furnace seemed to be plugged past the opening in the cement floor. Unfortunately a previous company had left that opening way under very low ductwork and it was impossible to access it well. The technician thoroughly explained the likely cause of the problem and the possible remedies. I appreciated the technician's politeness, patience, and thoroughness. I was very impressed at his willingness to explain and the extent of his knowledge. He pleasantly carried out the option which I chose, which was to redirect the drain line into a new hole drilled in the cement floor, right next to the low ductwork. Drainage should be fine there and very accessible if the problem reoccurs in the distant future.
It is comforting to know that we found a pleasant, competent and reliable company to go to for our heating and AC needs.
Recently there was unexplained water on the basement floor under and near the furnace. The water drain which accepts water from the humidifiers and furnace seemed to be plugged past the opening in the cement floor. Unfortunately a previous company had left that opening way under very low ductwork and it was impossible to access it well. The technician thoroughly explained the likely cause of the problem and the possible remedies. I appreciated the technician's politeness, patience, and thoroughness. I was very impressed at his willingness to explain and the extent of his knowledge. He pleasantly carried out the option which I chose, which was to redirect the drain line into a new hole drilled in the cement floor, right next to the low ductwork. Drainage should be fine there and very accessible if the problem reoccurs in the distant future.
It is comforting to know that we found a pleasant, competent and reliable company to go to for our heating and AC needs.
Michael W.
Nov 2011
The cost was my ONLY complaint and it was made clear up front what it would be so I can't even really say it was a complaint as we agreed to the price prior to dispatching them. I would definitely use their services again in an emergency. The technician charged for a 1/2 hour instead of a full hour because the repair was so minor.
Stephen P.
Nov 2011
Complete Heat has always serviced our air conditioning since we bought our house a few years ago. When it died, they came out and found a leak in the coolant. Further checks revealed that the unit was unrepairable and they suggested we replace the entire system rather than just the one part. (System was about 13 years old.) Their salesman listened to our needs and made several excellent suggestions in helping us chose the right replacement. He put no pressure on us to buy something "more" than exactly what we wanted/needed. The installation team were on time, friendly, and very efficient. The install was finished earlier than estimated and everything was tested and we were given full instructions on the use of the system.
Al S.
Sep 2011
Absolutely flawless. From consult to estimate to completion to system working perfectly. Might not be the cheapest but they know what they are doing. This is the third time we have had them do an installation for us.
Norm K.
Jul 2011
For many years, I have dealt with Complete Heat for HVAC equipment maintenance, repairs, and most recently, purchase. The quality of customer service, as exemplified by the courtesy and professionalism of Complete Heat's personnel, has always been excellent. Most recently, when looking into the purchase of a new HVAC system, I had the opportunity to meet with Tom Phillips (the owner of Complete Heat). Tom took the time to not only explain the reasoning behind his HVAC recommendations, but to also answer my questions. The installation personnel arrived at the house on time, were professional and thorough, and explained everything to me. One item did arise after installation. As the Carrier Infinity series has a much higher CFM (cubic feet per minute) air velocity, the existing cold air return grilles could not handle the volume of air flow without becoming noisy. Different types of cold air return grilles were tried, and one was found that solved the problem. During this period, Tom Phillips was open to my thoughts and went more than the extra mile to ensure my satisfaction. It has once again been a pleasure dealing with Complete Heat. Complete Heat's reputation is spoken for in the exemplary courtesy and professionalism of its personnel.
Gordie H.
Jul 2011
Crew began at 6 AM; didn't stop until work was completed that evening - polite, courteous, professional - cleaned every bit of dust and debris as they worked!
Licensing
State Contractor License Requirements
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FAQ
Complete Heat Inc is currently rated 4.7 overall out of 5.
Complete Heat Inc accepts the following forms of payment: CreditCard
No, Complete Heat Inc does not offer free project estimates.
No, Complete Heat Inc does not offer eco-friendly accreditations.
No, Complete Heat Inc does not offer a senior discount.
Yes, Complete Heat Inc offers emergency services.
No, Complete Heat Inc does not offer warranties.