CITIZENS BANK

Mortgage Companies

About us

DBA: ACSI, AMERICAN CREDIT SERVICE, CHARTER ONE AUTO FINANCE, CHARTER ONE BANK, ROCHESTER COMMUNITY SAVINGS BANK.

Business highlights

21 years of trusted experience

Services we offer

BANKING PACKAGES, CHECKING, SAVINGS, MONEY MARKETS & CDS, CITIZENS BANK REWARDS, MERCHANT NETWORK, BORROWING OPTIONS, STUDENT BANKING, STUDENT LOANS, ONLINE BANKING, CARDS, PRIVACY GUARD, SWITCHING SERVICES, DIRECT DEPOSIT, LIFE PLANNING, PAYROLL SERVICES, SMALL BUSINESS, COMMERCIAL & PERSONAL.

Reviews

4.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
100%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.5
punctuality
4.0
Showing 1-2 of 2 reviews

Kate W.
10/2009
4.0
mortgage broker
  + -1 more
They have been very responsive to our needs. They were very helpful to my daughter when she opened an account. They seem to have good hours and I haven't had any problems with them at all. However we have had some interesting interactions with our investment counselor and I do not recommend there IRA's. Also the branch we used in Pennsylvania seemed to have a much more stable staff than the one in Amherst. Their online banking is very easy to use and good.
Description of Work: The bank I go to is Citizens Bank.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro

KATHLEEN G.
07/2007
4.0
mortgage broker
  + -1 more
I was a little aggravated with Citizens. They put me at a 1/4 point higher than what they had told me over the phone. It was just a little annoying. They are what I would call okay. I think they should do what they say they will do over the phone but otherwise they have been doing a pretty decent job for me.
Description of Work: I just refinanced on my split level, one and a half story home. I am now with Citizens. I can't say exactly what they charge off the top of my head.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    101 SLADE AVE, Buffalo, NY 14224

    www.charterone.com

    Service hours

    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Mortgage Companies

    FAQ

    CITIZENS BANK is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 4:00 PM

    Tuesday: 9:00 AM - 4:00 PM

    Wednesday: 9:00 AM - 4:00 PM

    Thursday: 9:00 AM - 4:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 1:00 PM

    No, CITIZENS BANK does not offer free project estimates.
    No, CITIZENS BANK does not offer eco-friendly accreditations.
    No, CITIZENS BANK does not offer a senior discount.
    No, CITIZENS BANK does not offer emergency services.
    No, CITIZENS BANK does not offer warranties.
    CITIZENS BANK offers the following services: BANKING PACKAGES, CHECKING, SAVINGS, MONEY MARKETS & CDS, CITIZENS BANK REWARDS, MERCHANT NETWORK, BORROWING OPTIONS, STUDENT BANKING, STUDENT LOANS, ONLINE BANKING, CARDS, PRIVACY GUARD, SWITCHING SERVICES, DIRECT DEPOSIT, LIFE PLANNING, PAYROLL SERVICES, SMALL BUSINESS, COMMERCIAL & PERSONAL.

    Contact information

    101 SLADE AVE, Buffalo, NY 14224

    www.charterone.com

    Service hours

    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 1:00 PM