Amherst Alarm, Inc.

I have had a pretty negative experience with Amherst Alarm. Purchased a building that had an Amherst alarm system already installed, including smoke/fire and intrusion/motion. I signed a new contract with them to continue with the system/service. The system has since had multiple problems for which they have sent technicians to try to resolve. None of the problems were ever resolved in fact in one case they were made worse, but they insisted upon billing me hundreds of $ for the visit. The most recent problem is that I discovered that Amherst alarm was not receiving notifications from my system - the alarm goes off but they are not notified. The phone company says the line is ok. I do not know how long it was not communicating because Amherst Alarm never notified me - I set off the alarm to test it, and never received a call, that is how I discovered the problem. They said they would send out a tech to fix the problem. Great. I told them I wanted assurance that if they could not resolve the problem then they would not bill me. I had a number of conversations with one of there tech guys. He said he would ask the manager, Christine, and get back to me. I never heard from him again. So for the past 2 months, I have a system that does not communicate with Amherst Alarm, and yet I have paid for a full year of service. Two big fat thumbs down.

I'm very happy with the overall service and the company did a great job. I would recommend them to anyone with an alarm install.

I have been extremely pleased with Amherst Alarm. They offer both a wired and wireless system and their installers are true professionals. They recently installed a central vac system that I love! Before checking with anyone else, I would first check with Amherst Alarm to see if they can do the job for me...that's how much faith I have in them. Regardless of price, it's all about quality, customer service and the end result of perfection that ultimately matters most!

We have not had the central vaccum installed yet. They are going to do it in September. Our choice was to have it then, summer is to busy. Our salesman was very understanding, helpful, and great to work with.

This turned out to be a very minor adjustment. The individual was on time and completed the job quickly and efficiently. I also ended up signing up to have my alarm system thru Amherst Alarm.

They did the repair quickly, were polite, and did a great job.

I had an attempted break-in at my home. I contacted Amherst Alarm and the salesman came out to my house the next day. The alarm system was installed that week. Amherst Alarm was very helpful to me and I have peace of mind regarding my home, while I am at work and at home.

All staff was friendly and very professional and punctual. I am extremely please with their services and if needed would not hesitate to contact them again. I would give them my highest reccomendation. Thank you

Very professional, very satisfied.