American Exterior of WNY

Two downspout were also installed. One did not have any way for water to drain underground. The water goes next to the house. A piece of the screening blew off this winter.The company called us when we were out of town about replacing it, but we didn't answer it when they called. I called back and they never contacted me. The company would not repair their work. They have never been willing to service what they installed.

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Approx. 2weeks after completion, the roof leaked, and damaged the ceiling below. Called to assess the damage and repair. It took about 3 weeks before I received a response. At time of visit and inquiry about both the plan to repair porch and what was going to be proposed for the subsquient ceiling damage. Steve (American Ex rep/owner) felt no oblagation nor made any attempts to address the issue. Finally after pushing the point, and showing major displeasure, he offered a $100. Being that I at that point wanted to be done with him, and only wanting the services I paid for I settled (which the repair set me back an additonal $300). Three months later the surface leaked again, and to date after too many attempts of calling, where as he will not reply or return any calls. I have left messages and ensured that he would get in touch and has not. In addition all of the services that I paid for they have not honored up to (later install of Silverseal lining) the contract, even-though being legally binding. After being obviously too patient, and dealing with constant leakage when it rains and having a clear damage signs of interior ceiling. Legal action seems to be the only answer... I could go on relative to the lack of professionism encountered over the last 2.5 years in trying to get their attention, and stand behind 20 material & 5 year labor warranty, however at this point I'm sure you get the vibe... After fixing my roof or returning a major portion of what I paid, they should be banned from defaming the name American...

Steve and crew did an outstanding job for me.  They were very profesional in not only there installing of the roof but also had superb clean up.  They did the job in the winter and even after the snow melt I didn't find leftover material.  Great job done!