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Aladdin's Carpet Cleaning
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,
About us
Aladdin's Carpet Cleaning guarantees high-quality carpet cleaning services in Rochester and Buffalo, NY, with a team of dedicated and experienced technicians. Our offerings go beyond just carpets, encompassing a wide range of cleaning services for both flooring and upholstery, ensuring that we are equipped for any job. Aladdin's Carpet Cleaning prides itself on a talented cleaning staff comprised of meticulous and detail-oriented individuals. We are committed to ensuring your home or business is impeccably clean, standing out for our thoroughness. Trust our experienced technicians to deliver a job well done every time. At Aladdin's Carpet Cleaning, we strive to exceed your expectations and guarantee your satisfaction with our cleaning services.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Carpet cleaning, area rug cleaning, hardwood floor cleaning, residential and commercial cleaning, tile and grout cleaning, upholstery cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.633 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 24% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 33 reviews
Krisann D.
Dec 2017
Quick and professional
Linda M.
Oct 2016
unknown
Rob W.
Sep 2016
unknown
Response from Aladdin's Carpet Cleaning
"Thank you for the feedback. We look forward to servicing your cleaning needs in the future!"
Darren K.
Aug 2016
They cleaned 3 carpets quickly.The carpets came out good
David L.
Jan 2016
unknown
Nicole F.
Aug 2015
I was told that they would arrive between 9 and 10 am. I called at 10:15 and was told that it would be another hour before they arrived. The two techs arrived at 11:15. They were not clear of what was to be done. I told them that all carpets in the house were to be cleaned and that there was a lot of pet hair. The two young men proceeded to ask about every room and whether or not it should be cleaned. I explained several times that any room with a carpet needed to be cleaned. They "cleaned" for about an hour. I asked them how they liked their jobs and they said " the pay is good but management is trash". I found this to be unprofessional but am now finding this to be a very true statement.
After the carpets dried, I noticed that there were still balls of pet hair on all of the carpets. I called and spoke with Patrick the owner and he advised that it was my fault for not telling him there was pet hair. I asked for my money back and he said that they do not do refunds. My only option is to have them come back. They did a terrible job the first time and were unprofessional. I do not want these people back in my home.
Patrick refused to refund my money. I have two small children and can not have wet carpets. I hired this company to come clean before we moved in and they did a terrible job. I have filed a complaint with the BBB in hopes that I can get my money that was wasted.
DO NOT HIRE THIS COMPANY!
The response below from the company is not accurate. I was originally told that they did not bring the right equipment to remove pet hair because I did not tell them about it. The response below states that they can not get pet hair out.
The water thay I am referring to on the floors is puddles that were left on the tile floors.
They were not able to offer to come back for four days which was not convenient since all of our furniture would be in the house.
I have called and told this company I do not want them back in my home. I have yet to receive any refund and they have not responded to my BBB complaint beyond just stateing that they do not refund money.
After the carpets dried, I noticed that there were still balls of pet hair on all of the carpets. I called and spoke with Patrick the owner and he advised that it was my fault for not telling him there was pet hair. I asked for my money back and he said that they do not do refunds. My only option is to have them come back. They did a terrible job the first time and were unprofessional. I do not want these people back in my home.
Patrick refused to refund my money. I have two small children and can not have wet carpets. I hired this company to come clean before we moved in and they did a terrible job. I have filed a complaint with the BBB in hopes that I can get my money that was wasted.
DO NOT HIRE THIS COMPANY!
The response below from the company is not accurate. I was originally told that they did not bring the right equipment to remove pet hair because I did not tell them about it. The response below states that they can not get pet hair out.
The water thay I am referring to on the floors is puddles that were left on the tile floors.
They were not able to offer to come back for four days which was not convenient since all of our furniture would be in the house.
I have called and told this company I do not want them back in my home. I have yet to receive any refund and they have not responded to my BBB complaint beyond just stateing that they do not refund money.
Response from Aladdin's Carpet Cleaning
"On 7/24/2015 I had my technicians go and clean the [Member name]s home. called at around 10:15 am to ask where the technicians were, I apologized for them not being there as of yet and informed her that they would be there in about an hour. Our policy when the technicians first arrive in our customer’s home is to do a thorough walk through during which they ask about concerns and also the areas that we will be cleaning. This is done to make sure that we have all the information correctly listed, and to make sure that we clean everything the customer wants to be cleaned. We use a truck mounted steam cleaning method in which we do use liquid in order to clean the carpets, this does leave the carpet damp when we leave and normally takes 6 – 8 hours to dry completely. [Member name] called me after my technicians had left and described the situation and how she was dissatisfied with the work. I apologized that she wasn’t satisfied and immediately offered for my technicians to come out free of charge to re-clean her house. She, at first, refused this option and stated that she just wants her money back. At this time I advised her our policy is that we guarantee our work and would need to send another technician back to re-clean her carpet free of charge instead of issuing a refund. I also advised pet hair is something that we would not be able to remove completely due to the fact that it entangles itself in the fibers of the carpet and with very little surface area it becomes impossible to just vacuum it off the carpet. At this time she agreed for my technician to come back to the house to clean it again. On 7/28/2015, the day of the appointment for her house to be re-cleaned, she called and stated that she wouldn’t be able to be at the house to let us in. I apologized for any inconvenience again and offered to reschedule she stated she just wants her money back. I again stated our policy with our guarantee and having our technician come to clean a second time free of charge in order to satisfy her. She then rescheduled the re-cleaning of her house for the date of 08/14/2015. As of this date she hasn’t called back to say that she will not let us in the house to re-clean or that she doesn’t want to keep the appointment anymore."
Dave M.
Jul 2015
unknown
Betty L.
Jun 2015
unknown
Kathy S.
Apr 2015
They were excellent. They were prompt, actually a little early. They were very attentive. They came. They were clean and polite. I really have no complaints. Their price was fair. They did a great job. The thing I liked the most was their customer service and they were polite.
Sarah P.
Jan 2015
The representative, Patrick, arrived one hour after I called, exactly as I was told. I later fount out this is a family business, which I really like. Patrick worked hard and effectively. He was professional and pleasant. He moved quickly and the job was done before I knew it. The job was performed well. I am very, very pleased with the outcome. My carpet looks great and the price was exactly as advertised. I had called several other companies earlier that same day and they had many extra fees included in their advertised price. I had six rooms cleaned and scotch guard added to two rooms. This is a fair company. I highly recommend Aladdin. I will without a doubt use them again. I am very pleased
Ryan H.
May 2014
I called and Aladdin's was able to get someone out to my house on the same day!
I requested their online special, 3 rooms cleaned for $99. I also got each of the rooms deodorized as the carpets had odors from the previous owners pets.
The cleaner came on time, cleaned the hallway and vestibule at no additional charge, and was very polite and efficient in his work.
I would recommend Aladdin's Carpet Cleaning to anyone who wants work done.
I requested their online special, 3 rooms cleaned for $99. I also got each of the rooms deodorized as the carpets had odors from the previous owners pets.
The cleaner came on time, cleaned the hallway and vestibule at no additional charge, and was very polite and efficient in his work.
I would recommend Aladdin's Carpet Cleaning to anyone who wants work done.
Kathleen S.
Dec 2013
Unable to enter review for ALADDINS CARPET CLEANING no comments or description given.
Daniel H.
Aug 2012
I had a first bad experience with Aladdin's Carpet Cleaners, but as soon as I complained they were VERY helpful. I have no complaints against the company, I just had complaints with one of their workers, who was not professional at all. I don't want to give a bad reputation to this company, because everyone else was very helpful and understanding.
At the end I was happy with them and I would return to them. You will just need to call them to make sure they know how you feel about the job and such.
At the end I was happy with them and I would return to them. You will just need to call them to make sure they know how you feel about the job and such.
Michael P.
Jul 2012
The results were excellent. My back porch carpet was quite soiled but it looked new after the cleaning.The gentlemen were friendly as well as professional.
KRISTINA D.
Jul 2010
They were very thorough. They took a while to clean the furniture.
Robert F.
Apr 2010
I've been using them for the last 20 years. I've tried other companies and even though they are a little higher priced they do a better job. Their price is higher and that is one of the only problems I have with them.
NANCY M.
Jan 2009
It turned out well. It was a relatively good experience. They gave me a discount with a coupon.
Lori S.
Aug 2008
I have been using them for about 17 years. I called them and they made an appointment for a specific day that I needed. They are quick in their work, but they do a good job. I once used a different carpet cleaner and they left some residue on my carpet, so I immediately switched back.
Fred B.
Jun 2007
I have used other companies in the past that were a pain in the butt to me. This company is nothing like that; they are good and they get the work done quickly. They only ask me one time if I want any extra treatments on the carpet and do not hound me. I really like that about them.
D R.
Mar 2007
The representatives were careful moving the furniture and moving their equipment throughout the various rooms. They had me inspect their work and any areas needing additional attention were promptly addressed. They gave useful hints regarding carpet care and stain removal. Their free bottle of stain lifter works great!!! Just another perk from a terrific company.
Laura A.
Aug 2006
Aladdins Carpet Cleaning came and did what they were supposed to do. They did a good job, were polite and arrived on time. I would recommend them to others.
Homeowner
Aug 2006
We are repeat customers with Aladdins Carpet Cleaning. They were very professional. They didn't try to over sell the products, which is important.
Homeowner
Aug 2006
I call Aladdins Carpet Cleaning and they are able to fit us in very quickly, they are very punctual. We have been using them for years, usually my husband is here. They put special pads under furniture and move furniture, etc.
Homeowner
Aug 2006
I was surprised that Aladdins Carpet only sent one person for such a big job. The person rushed to get the job done and that is why the quality is low. In the past they did not send just one. He as an individual did a good job.
Homeowner
Aug 2006
Aladdin's Carpet Cleaning is very professional. He came on time did what he said he was going to do. My carpets look very nice. I would use them again and recommend them.
Licensing
State Contractor License Requirements
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FAQ
Aladdin's Carpet Cleaning is currently rated 4.6 overall out of 5.
Aladdin's Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Aladdin's Carpet Cleaning offers free project estimates.
No, Aladdin's Carpet Cleaning does not offer eco-friendly accreditations.
No, Aladdin's Carpet Cleaning does not offer a senior discount.
Yes, Aladdin's Carpet Cleaning offers emergency services.
No, Aladdin's Carpet Cleaning does not offer warranties.