
USA Carpet Cleaning Inc
About us
We have been service Fairfield, Westchester, and Putnam for almost 20 years! Our goal is to make each new customer a lifetime client by providing personal attention to each customers needs in a timely manner. We are determined to provide excellent service at a reasonable price with award winning steam cleaning. What sets us apart from other carpet cleaners is that we do all the work ourselves. There is no subcontracting - so our quality remains high. We take pride in what we do. It's our business. That's why the majority of our business comes from customer referrals. We do our best EVERYTIME! Additional e-mail - [email protected]. Please take a few minutes to view our website to see more.
Business highlights
Services we offer
Difficult stains and pet stain removal, Steam and carpet cleaning, leather furniture cleaning, odor removal & water damage restoration., oriental/area rug cleaning, tile & grout cleaning, upholstery cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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81% | ||
14% | ||
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6% | ||
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"Thank you for your business and taking the time to write a review. We look forward to working [Member Information Removed]/you again. Sharon"
great. So helpful.
Clean carpet right away. Off white carpet no less.
There was a prompt pickup of my call, we arranged a time and day to see the rug and take it away. The provider took a little time to get to my home that evening, as I am in Eastern Queens and he was in Astoria, but there was regular contact the whole while.
When he took the rug I realized that there was no address on the receipt and the man did not take any deposit from me, and he did not take credit cards, so I got a little scared that I had made a mistake and they were going to clean and re-sell my rug. As I was thinking this, a second guy came to take the rug ( not the boss) and I asked if I could take his picture and he allowed me, nicely. I also asked for an address and he gave me a Park Slope addy as the main office. I texted later and asked about the place the rug was actually going and they gave me a full address in NJ. They also told me in a text "I understand and if you don't feel right, we can turn around and bring the rug back, no charge."
I let it go.
It took a little over a week. I had been told 5 - 10 days. It was just after thanksgiving and going on 9 days and I had not heard back, so I made a phone call to check on things. I was very nice, but the guy sounded a little curt with me and said "Well it's the holidays." and I replied "You knew that when you said 5-10 days. I just am calling to see what's up. It's the 9th day today." He complained a bit more or sounded upset. I said that I am calling about MY property and that's all, and why shouldn't I? He chilled out, and then at the end of the call said, ironically, "Call me any time with any questions you have." Wow! That's what he told me when he first picked up the rug too, so naturally my head was spinning a bit from that one. :)
The next day he called me and said he had told the people who had my rug that it was a rush job. I got my rug back in another day or so and it looked gorgeous! I have to say they did a great job. The boss stayed and chatted for 15 minutes. He was very nice and honest. All in all he did a good job and said he cared about his reputation and he apologized for the curtness from the other night. He gave me a discount off the original agreed price too. I would use him again!
THANK YOU FOR BEING THE BEST
Of particular note: my cell phone battery had been dying for much of the week, which kept me from being able to receive the confirmation call from USA Carpet Cleaning until the day of the treatment. When I called their office directly, they stated that they had assumed I wanted my service cancelled since I didn't return the confirmation, but since I had technically booked the service and I had called to check up on my request, they took the time to hail by radio the cleaning crew closest to my apartment and tell them to stop by my home once they had finished their present assignment (which was at least 30 miles from my house, no less!). Having done this, they gave me an updated service time which the cleaning crew stuck to punctually. I was extremely impressed that their operations were so well coordinated that they could reroute service like this in the same day!
They were recommended to me by another company. They were very nice, very friendly, and very professional. They were also very quick and very efficient. They even did one of my carpets for free. I was not with them all the time that they were doing the work, but I didn't feel uncomfortable. They were really good. I'm very happy with the work that they did.
Licensing
State Contractor License Requirements
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