"We received the lead from Angi on 7/29/22 and our technician contacted her on Aug 2nd regarding service options and she told us she doesn't need the service anymore (we have proof - screenshot of conversation). Once she posted the review on our Angi page, we tried to contact the client a couple of times to get more information, she didn’t want to hear from us and she doesn't want any contact with us and she will contact Angi directly without hearing our side. We sent her Text messages with proof of conversation from our messages system that show specifically the name of technician is not as she mention on the review (Rico), it's also shows the communication between her to our technician which shows that she doesn't want the service any more. The client doesn't have any proof that we provide the service to her, she doesn't have any invoice from our company (we sent her an example of our invoices) and the client is ignoring our calls and text messages. If you have invoice state our company name along with our license number we will fully refund you immediately!"

"Hello [Member Name Removed], There is a minimum charge for picking a lock. also the technician located the source of the issue and fix it for no extra charge. furthermore we didn't charge you for the emergency service call. the technician arrived 20 minutes after you called. thanks, Al Naamati Urgent Locksmith, LLC."

"thank you!"

"Thank you for your kind review!! I really appreciate it! always do my best to provide excellent service!"

"Thank you very much for your kind review! Our goal is to make sure, all of our customers are 100% satisfied! Thanks again!"

"Hello [Member Name Removed] and thank you for your kind review. there is a minimum that we charge for lock change or labor which included the service call and the trip charge. I'm willing to give you 20% off on your next job. thanks again [Member Name Removed]!"

"Hello [Member Name Removed], my name is Al and I'm the one who provide you the service. I came Sunday morning, to your location in Queens, and I agreed for no service call to be charge. after I show you my locks which you decided is not high quality enough, than you decide to install your own locks, 2 locks! I gave you an extra discount instead of $65 for each, $50 for each. Thanks for the appreciation for coming sunday morning after you where rush to change the locks,after taking off the service call ($29) after give you discount on installation (30) .if you have any problem with the installation you have guaranteed for the job, call me for schedual."