Sallustio & Son Plumbing and Heating

I had a very negative experience with this company. A few months ago I called Sallustio regarding a boiler replacement. Initially I was pleased as a plumber from the company came over in a timely manner to assess the job and take information for an estimate. Unfortunate things went downhill after that. I waited for nearly a week to hear back from them--our boiler wasn't functioning properly and we needed the bid quickly so we could move forward. I tried calling them 3 times--never a response. In the end I gave up and found another company to do the job. We recently had a pipe burst in our basement--a flooding emergency. It happened later in the evening and I was calling numerous plumbers in an attempt to find someone. I called Sallustio which was a big mistake. The receptionist gave the phone to John, who immediately started berating me for calling, saying I should call the company who we chose to replace our boiler. He was extremely rude and unprofessional--making sarcastic remarks--basically telling me to shove it. I was stunned by his behavior. The owner of a company should never treat a potential client so poorly.

So well! I will never look for another plumber again :-)

unknown

It was a small job, a sensor that had to be replaced. The provider said he was so busy, he kept telling me he ordered the parts, it drag for 3 few weeks. He finally told me he was very busy and go find another guy.

I am happy I found this company. I wanted to repair a leaky valve and service the boiler. I talked to Julia. She did not call me back at first. It took me two calls to get an appointment with them because they were so busy, but I’m glad I waited. I got an estimate over the phone. Antonio and Lorenzo came to my house and looked at my problem. They were quick, their visit was under an hour. It turned out that the leaky shut off valve did not need replacement, just some pipe dope and tightening. They recommended servicing the boiler later in May or the summer. They checked the heat in my basement and told me it was working, just recommended to install a valve to bleed the radiators. These guys are honest, their fees are reasonable. I paid around $140 for their visit. I had gotten an estimate from another company to replace the valve for $359 and a total estimate over $2K to replace things I did not need to. I already recommended Sallustio and Son Plumbers to a friend.

Surprisingly rude. I described the problems we were having--leaks, slow drains, water heater pilot light constantly going out--and requested a general estimate, if possible, before proceeding with the work. He told me that (1) they do bigger jobs than this; (2) it was impossible to give an estimate without seeing the problem firsthand; (3) it wasn't cost effective to see the problem firsthand without our committing to have them fix it; and (4) if he were to give an estimate, he might as well just gather some fishing poles and going fishing for the day. Then he demanded to know if I was an existing customer of his (i.e., trying to trick him into quoting a different price than what had been paid). I understand if the job is too small for this company, and/or that it's difficult to provide an estimate. However, I don't need to be patronized and insulted in response to a polite request for help.

When I contacted John, he not only expressed a tremendous amount of concern for my situation, but he handled everything with such professionalism and kindness that it felt more like a relative coming over to help.The guys who installed the new boiler were complete pros. I'm telling you, my original boiler was a complete and utter mess--I was afraid to even look at it, and I was afraid that it would explode. John's guys came in, were completely clean, careful and professional and even went out of their way to troubleshoot potential problems coming from my neighbor's apartment upstairs. Not only that, but I had them install a radiator, which actually came under--yes I said UNDER budget. Now my boiler is a thing of beauty. The piping is completely neat and clean and everything works great. John even came over on Christmas eve because my neighbor had an issue that was causing dripping into my shower. I have no idea why Sallustio and Son has no reviews anywhere, so I am happy to be the first. They are absolutely great and a pleasure to deal with, which I can't say for any other plumbing/heating technician that I've ever had to work with in my life.