Roto-Rooter Plumbing & Water Cleanup

Never again! I called Roto Rooter for a clogged kitchen drain and the "technician" spent six hours "cleaning" the drain, charged me $2004 ($334/hour of labor) and not happy with that, asked me to change some pipes for $4800 plus materials and taxes. I refused because it sounded to me like a rip off. Two days later the sink was clogged again. I called them and the "technician" said nothing he could do. I called then a real plumber. Immediately he found the problem (see the picture) and for $500 everything was cleaned and in working order. I complained to Roto Rooter management but they told me they "did the right thing". I guess for them ripping me off is the "right thing" to do because the drain was not working even after six hours of labor and $2000 in charges.

As always they were prompt, friendly, and professional. It's expensive, but it has to be done.

Everyone was very pleasant to deal with.  The technician came towards the end of the time window provided and seemed knowledgeable, but quoted over $400 to unclog our home's main line which was quite high. We ultimately called another plumbing company and got the work completed for a third of Roto-Rooter's quoted price.

The management was responsive and quick to offer the service call. They gave me a window as to when the plumber would be available and called as soon as they knew when he would be arriving. The service person was very courteous and professional. I didn't get any other estimates- although  their price was a little higher than I expected, but I did like the fact that they were quick to respond and completed the job within an hour.

David (#1722) was incredible!!  Within 5 minutes, he diagnosed the source of a leak I have been dealing with for over for over 4 years.  I have had six plumbers to the house to find the cause but none were able to do so.  The cause of the leak was a rotted out drain for my water heater.  Previous plumbers have cut holes in my walls and wanted to bust up the floor thinking it was the radiant heat causing the leak.  David called it!  He said it was an issue with the drain when I explained the problem...and verified 5 minutes later!  I highly recommend David for his knowledge, his professionalism, and his attentiveness to my home.  He took the time to explain the issue and how it needed to be fixed.  I'm incredibly appreciative to finally have this issue resolved!  A huge shout out to David!!!

On May 27th, Roto Rooter arrived on time for their appointment to clean out the sewer and drain line in the basement of my home.
After experiencing 2 disappointing attempts by other sewer and drain line companies. I was relieved R&R showed up on time.
The technician looked at the situation and spoke to me at length about our recent back up issues.
The water in the basement and the flood in the front pit were cleaned up and drained, so he had easy access .
The technician snaked out the front trap to the sewer main int the street and then went to work on the back line that runs
the length of the basement to the front line. Even though the price was more than other companies, I was willing to pay.
All seemed well and he assured me the flooding occurred because of a clogged line. He did not send the camera into the line to record its cleanliness. So , therefore I was not given a CD with a video of the work.
Within 2 days, the basement was once again flooded  !
I called R&R to inform them and quickly made another service appointment.
The representative assured me I was the first appointment for my second service call.
On the date of the 2nd service call , I waited over 4 hours for a technician. Every time I called for a status update, I was informed that the technician was finsihing up his first job and would be coming to me next.
If I was the first job of the day, WHY WOULD HE BE AT ANOTHER JOB BEFORE ME??? No one could answer this question.
Instead I was repeatedly told he was on his way.
By 12:30 pm it became clear no one was coming.
AT 12:45 pm R&R called me and told me that some one would be there in an hour.
I quickly and quite angrily told them to cancel the appointment.
It was unprofessional to have a customer wait over 5 hours for a service call without properly informing them of the situation given that this is the second time they coming to finish a job that should have been performed properly the first time.
Then I received several calls from several mangers, who tried to appease me. I was questioned as to why I didn't received a video of the line. Since, that service wasn't performed, why would i have a DVD.
The most insulting part of the subsequent phone calls was when they offered me a substantial refund because of their relationship with Angie's List!!!
Was the refund offered so that I wouldn't describe their poor service,
or was it offered because the basement flooded soon after their initial visit?
This is one company that I will NEVER recommend, NEVER use again and NEVER allow them to bribe me,
Despicable, unprofessional and shady .