New York Floorman LLC
About us
New York Floorman has been a family owned and operated business in the greater New York area for over 40 years. The business was founded in 1972 by Steve Kessner and there has been continuity in our family since it’s conception.
Business highlights
Services we offer
We service all hardwood flooring needs, from work as simple as sanding and refinishing, to repairs and custom installations (including flood restoration). We specialize in painting and tiling as well.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 0% | ||
| 0% | ||
| 13% | ||
| 0% |
This was definitely the fastest service I ever received from time of 1st call, visit, estimate, on time arrival of the crew and their departure when the job was complete.
BRAVO!
The workers arrived promptly and were there from 9 am to 4 pm. They cleaned up and were very respectful of not making a huge mess. There were no problems.
The floor looks great!
The cost was high, in my opinion, but that was because it was really the minimum charge for any job. So, it would have been more cost effective had I been doing more rooms. However, this was the lowest of three quotes I received.
So they came and re-sanded and re-stained. All looks good, except now the back hallway doesn't even come close to matching the new floor or the existing ones in the adjacent bedrooms. That had been the whole reason to sand and stain that hallway in the first place: so it would match! Now I am getting a great deal of push back from them to come and fix it.
The problem with the whole experience is that Richard passes the job to his foreman, who shows up and introduces himself, but leaves as soon as you do and does not monitor the workers he leaves behind for quality. This same foreman is then loathe to admit to the owner that there is a problem, since it reflects on his lack of oversight.
I get the feeling they have way too much business to handle and the smaller jobs, like mine, are given little to no thought or attention.
After they did return and re-stain the back hall to my approval, the floor separated again over the winter...I now have large cracks between boards. I will not use them again.
"[member name removed], I am truly sorry for your experience. I never leave a customer hanging the way you are claiming purposefully. And yes, I think that when you were trying to get us back in, it was smack in the middle of my busy season. I do apologize for any delays that may have arisen. However, gapping does occur through the winter, especially this horrific, extremely cold winter we just experienced. I would bet your floors will close up over the course of the summer, and your floors will have then gone through the cycles of NY weather. It's fairly common, but in the end, the floors will settle nicely, and you shouldn't have any issues. To give us a D rating though, after we did come back and take care of all of your issues does seem a little unfair. But again, I truly am sorry you feel this way, and hopefully your floors will in fact settle the way they should."
"Thanks for the review. Greatly appreciated. Means a lot to us. Good luck with the new home!"
"Thanks for the review (member name removed0!"
Licensing
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