Movers Not Shakers

Overall horrific experience. Movers, in addition to pointing to several boxes and saying, "We can't move that," did the whole "there are more items than on the itinerary so you must pay more" scheme. What a joke. Greg at the home office was unprofessional when this was brought to his attention mid-move (though I should have expected this since he was rather rude during the initial phone call ordering the move). Do yourself a favor and go with anyone else.

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It was a long, grueling and hot day. All the men were completely efficient, professional, and cheerful. I was happy with the service.

They did not show up on the day they were scheduled for. I called and I was told they accidentally scheduled me for the wrong day. So I told them I would keep the appointment for the wrong day. Then they failed to show up again. No excuse given. My guess is their MO is that they overbook and then miss appointments. Not a reliable company.

unknown

This company gives you bins to move your stuff. The bins don't fit a lot in them and they are heavy and bulky, and they charge per bin so the move gets pretty expensive. They drop the bins off for you, and then come get them when you're done with your move and unpacked. Some of the bins they gave me were dirty and really banged up - not all of them, but a few. I was not happy to have to put my stuff in them.
I was given a quote, and the movers ended up charging me more than I agreed to pay. I was actually okay with this, because the movers worked hard and did a decent job protecting my stuff. I tipped them too, that's hard work.
We moved into an apartment that need a lot of work done, and we have just now gotten around to getting the shelving in place to unpack all of our things, several months after our move. I called the company as I was instructed to do, to pick up the bins. They never called me by the way, to schedule a pick up, ask me if I was done with them, ask me how the services were, etc. Nothing.
So I called today to schedule a pick up and the guy I spoke with proceeded to yell at me on the phone that it has taken me 3 months to call them, that I should have done this a week after the move, that if he had his s*** together he would charge people for this, screaming at me for not calling sooner. I tried to explain that no one told me I needed to do this within a week, or that there was any time frame whatsoever. I was simply told to call when they were all empty, which is what I did. This guy literally flipped out at me over the phone, yelling over me that and quot;if he had ESP then he would know where his bins are, and very sarcastically, and quot;I guess you MUST be right because YOU are the customerand quot; as I tried to get a word in edgewise. I put it on speaker so my husband could hear this guy as well. I asked him who I was speaking with, and he loudly told me and quot;I'm Mark, I'm the ownerand quot;. Wow.
Well, you'll never get my business again Mark. Good luck with your company. Please come pick up your bins.

Movers Not Shakers movers were great!! They were on time/early. They handled surprises that came up and asked me if they had questions. My landlord had remodeled the building hallway after I moved my bed in, making it difficult to get my box spring down the stairs. Movers Not Shakers managed to do it and did not give up! Everything was moved successfully and well.

Movers Not Shakers were helpful and they were early. They were flexible as far as their estimates. They were fine with taking extra boxes. They packed some stuff for us, just because they had the room and the time to do it for us. I would absolutely use them in the future.

I have used this company before and found them to be good -- but a little eccentric. They called three hours before our appointment to see if they could come then. We weren't ready, but were made to feel pressured. We tried to rush, but then realized that we really didn't have to, and asked that we retain our original time. The professionalism of the moving was good, however. Everything well taken care of and moved swiftly.

The second time, however, we ran into a very prickly owner, and the same time change thing. WE had changed our minds about the move, last minute to be sure, and were verbally abused! He shouted at me as though I'd committed a serious crime! I understood that there may be a cancellation fee, and was perfectly willing to pay it, but he only got to that point after a five minute harangue. And once again, they called more than an an hour and a half before the scheduled time to ask whether they could come then. I found that time change, and calling me at 7:30 a.m. without warning very unprofessional. So, hot tempers at Movers and Shakers! Poor customer relations!

If you use them, ask that they stay to the time they stated in the appointment.

Neal was so friendly and helpful on the phone. He let me know that their company would charge too much to do that work for me but he could recommend a company that would for a reasonable price. I called the company and made an appointment for them to come out today. I cannot say enough nice things about Neal. I would recommend this company to anyone looking for a mover as they are very professional and go above and beyond for the customer.

I had great service from them. They had these bins that they dropped off and that service was amazing so I didn't have to get cardboard boxes because these were bins. They did a good job of packing the art.

They threw breakable things without wrapping them. They smoked and left cigarette buds in my driveway and a couple of them in my house. Someone made a long distance call to Russia from my land line. They were things that they didn't put back properly. They took off my screen door and did not put it back on properly. I had a bunk bed that was dismantled and all of the screws were not put back in.

Quote process was fine and informative. We had someone come in person and he surveyed and gave a flat rate. On the day of the move, the crew was very late and had trouble parking. They came in and seemed surprised by all the stuff we had and by the fact that there were stairs. What is the point of your own guy coming out to survey if all the info doesn't get communicated to the movers? Once they got going, they did an excellent job of packing/wrapping anything that we had left for the pros (mirrors/paintings/antique table/etc). The move out was slow going and they definitely could have used another guy, but the unload went pretty quickly and the last item in was a large antique table that did not fit through the new apt door... They carefuly removed the table top in the hall and also took the door off its hinges and it was just able to squeeze into the apt. Really great move at the end of a long day.

It went well. They did not break anything or lose anything. We hired them after hearing their ad on WNYC. We spent $700 for the job and a $40 tip for each of the movers.

This morning I had a very poor experience with this company. I had heard about this company from an ad they ran on NPR so I called and spoke with the owner. He had me go through a detailed quote, listing out each item we had to move from our 1 bedroom apartment. Everything was listed and I called to confirm with him 7 days prior. We agreed on a price and move time. I received the quote confirmation via email. The movers showed up on time (early infact). There were 4 men. However when they came into the apartment, they started checking things off the list. After spending 2-3 minutes in the apartment the leader of the bunch asked how much the tip is going to be. I responded that the owner told me 15% should be an appropriate tip (I had asked him about this since I was actually unsure). But more importantly, how can they ask this even before the move has started? They then said that the flat rate that was quoted wouldn't be enough to cover the move. I asked why not, it is a rate I was quoted and I had listed everything completely to the owner, before I received the quote. They said that this was a much bigger move and that it would take more people to get this done. Again, I'm perplexed, its a 1 bedroom apartment and there are 4 fully capable men - Why are more people needed? Their counter was that all of my furniture is very high end and that additional wrapping in blankets would be necessary. I'm glad they recognized my furniture is nice. It is of the Crate and Barrel type. And I do want to make sure that it is treated well in the move. However, there are 4 men here, its 11am so there's a full day ahead of us, and, most importantly, we have an agreement and contract in writing (email). They went back down to the truck to call "the boss". +15 minutes later they came back up and told me they didn't want to do the move. I argued for a moment (hey, its the end of the month, my lease ends tomorrow, and, again, we have a contract!) however this was frivolous. I then called the owner myself and this is where how that went: He told me that this is a much bigger move than originally quoted. I told him that each item was listed and the quote was based on this. He said that it was my fault that I didn't tell him that my furniture was super high-end. I said I am not a professional mover and I didn't even know to mention that my furniture is high-end or low-end. It was really his responsibility to ask these types of questions. He never owned up to it. It went back and forth for awhile. He responded with a solution to do the move tomorrow instead with a 65% increase in cost (original quote: $725, new quote: $1200). I told him that I had no interest in doing business with him anymore. What's terrible is that I had told him that I have a few very nice pieces that will need to be well taken care of and he said not to worry because they wrap everything well. Regardless, a move is a move, and I'm trusting the mover with my property - whether it be $25 microwave or $10,000 art piece. End of story: Now I'm S.O.L. and need to find a new mover to move me by tomorrow (31st of the month, which is ridiculous). At the end of the day, it seems they just tried to pull more money out of me. To me I would have been happy to pay more for the move if that is fair, however I was not going to do so with this company given the aforementioned conflict. My viewpoint: I was willing to go over and beyond to support a company which associates itself with NPR and claims to actively pursue "green" interests. I even told the owner this and that I am happy to pay a premium to do so. The original quote was ~20% more than opposing quotes. In regards to one of their "green" philosophies, they supposedly use all biodiesel. However, they pulled up in a Budget Rental truck. I'm pretty doubtul that is Biodiesel. One of their other things is that they claim to only use plastic bins for packing (I hadn't scheduled them to do any packing since we did it all ourselves). But, I looked in the back of their Budget truck and it had a bunch of empty cardboard boxes instead. The whole thing seems like a farce. Not only did they not seem "Green" but the situation left a real bad taste in my mouth. I would recommend against doing business with this company. Their intentions are good, however, execution was poor...In my opinion they're shakers, not movers.

This service was excellent. We were unsure of our closing date and the office was able to walk me through the best possible date and seemed flexible if I might have to adjust to a day later if necessary. Our street was very difficult to find, and they called from the main part of town. We were able to direct them down our narrow road and received no complaints or comments about increasing the price based on the level of difficulty. They arrived with 4 guys total and were ready to go right away. I was really worried because we were delayed with our packing and had some serious work to do while they began loading. They assured us we would be ok time wise and gave us some complimentary boxes when we suddenly ran out. The workers were great, worked fast and efficiently and were respectful of our belongings - we arrived at the new place and they were so fast getting everything in the correct rooms. Nothing was broken/damaged and everything was placed in the rooms I directed them to. The guys were great - moving and purchasing our first home with a two year old boy was a very stressful time for me and my husband. When they arrived and got right to work, I knew we were in good hands. They did not try to increase the price, even when we asked to pack and bring our wicker patio furniture that I forgot to include in the estimate. We thought the guys were very cool and interesting on top of being professional. I would absolutely recommend them to anyone.

They are fast and efficient, and they take very good care of my stuff. They have never broken any of my stuff, and nothing has been damaged.

I submitted a request for an estimate on Movers not Shakers website after receiving a glowing report from a co-worker of the co-worker's experience with the company. The form for providing information about my move was very easy to use and I was quite impressed by how detailed the estimate form was. I was really looking forward to working with Movers not Shakers. The website indicated that I should follow up with the company if I did not hear from someone within 24 hours of submitting my request for an estimate. I left a voicemail 2 days later and spoke to a receptionist on the phone the next day after that, but did not hear back from the company with an estimate until 1 week after submitting my request on-line. Although the estimate was the in the middle of the range of estimates I received, I decided it was not worth taking a chance that I would have the same difficulty getting in touch with the company as the date of my move approached or, even worse, if I had a problem with the move after the fact. Although I'm sure the company was, as it explained to me, very busy and had no intention of being late on my actual move, I just was not comfortable taking that chance.

While they arrived late, they worked hard until the job was done. Fragile materials were wrapped well and handled with care - no damage. This company gives a bid over the internet, rather than in person and the accuracy of the items you have to move comes in to play in the price, size truck and # of movers. Be accurate - we weren't and we agreed to pay more at the end - fair is fair. But it would have been easier for the movers if we had our act together. The price was still well below any other movers we met with.

The crew of three showed up promptly at 8 am with their truck parked, and the equipment and supplies ready to go. They were polite, friendly, and handled all of my things with extreme care, even while working like a whirlwind of efficiency. The apartment was empty, and the truck was loaded by 11:30. They picked up some new furniture I had on hold at a local store, met me at the new house, and went back to work. They asked where to place each item and consulted on stacking boxes without blocking entrances. It was humbling to watch them work, lifting my weighty double chest of drawers as if they were light as tissue paper, and just as delicate! They must have wanted to kill me for having so much heavy stuff, but they were pleasant and jocular the whole time. I didn't think it was possible to actually ENJOY moving until I used these guys. The whole job was done and I was sitting on my new sofa in my new living room by 1:30 pm. The price quoted was the final price, and worth every penny!