Mazgan Air Conditioning and Heating Repair

We have been in a distressing and toxic situation with Mazgan for almost a year now. We reached out to them within the warranty window after a unit they installed last year broke, and they have made us chase them through endless phone calls and promises. Mark and Devin will talk for hours about all the details and problems and reasons why they can not help you. They have drained our time, our resources, and our well being. Stay away from this company.,

Since my 1st review, I was awarded judgement in court against Mazgan. They have not responded to payment of judgement and I have sought the NYC Marshall Service for collection. Mazgan provided me a $250 estimate over the phone and then charged me $800 to get my furnace working after 2 hours (that is $400/hr!) with the guarantee that their expertise (which I was paying so much for) would mean they would take how ever long necessary to get my furnace working properly. I was stuck and I paid. A couple of days later the furnace stopped and I called them back. They wanted to charge me another $800!! When I balked they started to negotiate with me, first taking $150 off, then going down to $400. Very unsavory operation to do business with. I asked them to leave. I have subsequently disputed the charge with my credit card co and if not successful I will follow-up with small claims court. In case they claim this is just a FAKE / HATER review, so I have attached the receipt from Mazgan for over $800 and the receipt from a reputable plumbing operation just 9 days later that actually fixed the problem. I will be sure to include these items in my other site reviews so there are no false responses. Glad to also post the text message chains and subsequent emails where Mazgan promised to make refund and then never did.

Efficient and resourceful in an emergency! Great service!

We had a complete split ductless HVAC system installed at a cost of over $15K as part of the gut renovation of our loft. The system included 5 units, two of which do not work. One leaks water and is damaging our wall and flooring (all brand new!) and the other does not produce cold air. This is a brand new system!!! We reached out to Mazgan numerous times via phone, text and email, but received no response. Buyer beware.

In time and very courteous.

I paid over $700 to sit in the same, freezing (like New York in January freezing) apartment. After the first visit Mark charged close to $400 to duct tape a leaking gas pipe and get the central heating working. He also ordered parts for a second unit that wasn't working. He returned with the wrong parts, told me he can't return them, but needed to buy more part. He expected some compensation for purchasing the wrong parts, stating he didn't realize he'd need a connecting part. Not sure who's supposed to know that if not the repair man...but fine. I actually did pay 50% of the price of the unused parts and paid for his time. After he left, everything he had "fixed" stopped working. The heating cut out, and when I turned the gas back on, it was still leaking into the apartment. At this point I got pretty aggravated, having spent a total of around $700 for practically no results. Plus, he had said he'd need more parts and another visit. Mark then disappeared for 5 weeks. Constantly rescheduling, ducking texts, postponing. All cute and fun, referencing his wife. Ha-ha, super funny, but when are we going to have heating in the apartment? Cause it's December and freezing and we had elderly guests visiting for a week. None of these seemed to matter too much. When he finally resurface and showed up at the apartment, I held him to his "warranty" and said I need the heating actually working and the gas pipe actually sealed. He somehow tried to convince me that he HAD fixed the heating. I repeatedly asked him to show me what results we could point to in return for my $700 investment but all he could say is that he made incremental fixes and he earned his money and expects to be paid for this 3rd visit, even though he did nothing more than add more duct tape to the pipe he was supposed to have fixed last time. The fact that he ordered the wrong parts, disappeared for 5 weeks and that the temperature averaged out at around 54 degrees...these were lost on him. He also kept insisting on a positive yelp review. This is as positive as it'll get.

Personable, timely, easy to work with, cleaned up well, excellent work team.

Came out same day as call. Small job, but was willing to take a look and make the repair.

Very professional, quick response. Highly recommend.

Very pleased with Mazgan. I had Mark replace my 16 year old ductless unit. Mark gave me the information I needed to make the best choice regarding manufacturer for replacement unit. He is very fair and trustworthy. His pricing was excellent. Response time is very quick. I highly recommend.

Thanks

Mazgan Cooling and Heating converted natural gas to propane, would hightly recommend Mazgan Cooling and Heating They are very proffessional, and they are very reliable.

i was very happy mazgan. i call he came the next day fix the problem. all around real nice guy .

They removed my old furnace and installed a new bigger furnace in one day. They also moved the old furnace to a new location in my warehouse. I'm very happy with there service and customer service.

Mazgan cooling fixed my flower shop cooler. I was told that I had to change the compressor by two different refrigeration companies. At the end, he fixed it changing other parts, it works great! He could charged me for a compressor I would never know the truth. Good honest people.

Caring, competent, and cheerful -- a pleasure to have on the job!

They were very efficient and finished the job on time and they had the most economical prices.

Warm and caring individual, always cared about his work and customer satisfaction.

Mark was able to fit me in right away and the work was excellent, he was in and out and now my boiler is working perfectly.

Mazgan was terrific! They got to my apartment immediately! They identified and fixed my longstanding heating problem on the spot! My apartment became so warm, that I had to start peeling off layers of clothing! Mazgan is 5 Stars all the way!

They came within the hour as promised (rare in this business) and fixed my issues quickly. I'm having them quote a regualr maintenance schedule for my business.

Very knowledgeable, very reliable, and he was very likeable

Friendly, very knowledgeable guy,fixed my ductwork problems in the most cost efficient manner of all the companies that came in and gave me estimates. Did a great job on my attic fan motor and wiring at a very reasonable price.

N/A