Iceberg Mechanical Corp

We have been renovating and restoring an 1887 Brownstone since 1973. This company is by far the best we have ever had working on the house. The work was meticulous, the craftsmanship without fault, and the crew worked so clean it was unbelievable. Paul (the owner of the company) said that he and his crew would treat my home as though it is their own and they really did. I cannot say enough good things about this company. As you can imagine, breaking plaster and drilling through brick creates quite a mess. The crew cleaned up everything, even vacuuming the carpet on the stairs and "swiffered" our kitchen floor. The repair work is excellent. Looking at the walls today, you would not know that anything happened. If you are looking for an excellent A/C contractor, you cannot go wrong with Iceberg Mechanical.

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They were very nice. They were very good. I had a problem with carbon monoxide. Every time I always called them, they were there. The company that installed would not return my calls. I called the manufacturer and they gave me names. Iceberg services this brand and the lady at the manufacturer sent me a copy of the warranty. Linda, she was fantastic. They came and said I needed a new vent because the carbon monoxide came from the room so he installed it. Then I was having the same problem, he came, the first person and then the second person came and found out that it was not coming from my heat but from my next door neighbor. They came on time even when I didn't have an appointment, Linda knew I had this problem. They came right away. Someone went out on those appointments. When you call somebody without an appointment, they don't come. You call them and they come on the same day. I recommend them. Linda is a great person. She is the administrative assistant.

This is a professional, responsive provider.

unknown

I am very disappointed with my experience with Iceberg Mechanical.  Before I describe my personal experience, beware that the company will charge a $250 (plus tax) diagnostic fee if they send out a technician - even if he's only there for a few minutes.  If you don?t want to pay this fee and only want an estimate for work to be done, apparently you need to specify this when you call. The office manager told me that the ?free estimate? they indicate on Angie?s List is only for new installations.
  
With regard to my experience, I called Iceberg Mechanical to service four HVAC units, hook up a Nest thermostat to one HVAC unit, provide me with a quote on replacing the motor of a unit (or replacing the entire unit) and look into a leak on a unit.  When the technician arrived, he informed me that there was no servicing that could be done on the units (which I later found out was not true - he could have at least replaced the filters), that he would get back to me on whether they could hook up Nest with my unit, and that they would send me a quote for fixing the broken unit.  With regard to the leak, when he opened the cover to the HVAC unit, he noticed that a piece of felt was stuck against the drip pain and pulled it out - which took about 5 seconds.  All in all, the visit by the technician took approximately 15 minutes and the owner of the company agreed to waive the $250 diagnostic fee given that no actual work had been done and they would essentially just be providing me with quotes for future work.
I then communicated back and forth with Linda, the office manager, to try to get information on connecting the units to Nest.  This took quite a bit of time on both our parts during which it became very clear that Iceberg did not have the requisite experience with installing Nest with my type of HVAC unit.  Ultimately I contacted another HVAC specialist who had previously done work in my building and that specialist easily installed Nest for me. Iceberg also sent me a quote for fixing the broken unit - the quote was comparable to the cost of replacing the entire unit, so I asked Iceberg to provide me with options for replacing the unit entirely.  I never heard back from them on the options and our communication ended there.
  
A couple months later, I received an email from Iceberg stating that I was past due on payment of the $250 diagnostic fee and that they didn?t charge me this fee because they were expecting to come back and replace my unit.  I was very surprised by this fee given that they had originally agreed to waive it and no work was actually performed; I also never guaranteed that I would be hiring them for the replacement but had only requested an estimate. Furthermore, they had dropped the ball on providing me with options for replacement.
  
When I called the office manager to contest the charge, she argued that she had spent significant time researching Nest for me which, while I?m sure this is true, was required by their lack of experience with Nest and my units, as evidenced by the fact that the other HVAC specialist I hired didn't need to do any research in order to install Nest for me.  I acknowledged that while I appreciated the effort that she had expended, their business model doesn?t permit them to charge me for this time.  She also argued that they had ?taken apart? my unit to find a leak (which was not at all true unless opening the cover to a unit constitutes ?taking apart?) - as an aside, the technician had needed to open the unit in order to record the model and serial number for purposes of providing an estimate for replacement of the unit.
Ultimately though, the office manager stated that the waiving of the diagnostic fee was only done with the understanding that I would be providing them with further business for replacing the units and that I had somehow led them to believe that they were guaranteed this future business.  In NYC, it?s common practice to get several estimates before hiring a contractor for a job.  Given their lengthy experience in the city, I would assume they were well aware that I would be getting other estimates and that they were not guaranteed my business.  Furthermore, I was never told that I would be charged for the diagnostic fee if I decided not to hire them, and I had understood their waiving of the fee to have been done as a gesture of good customer service demonstrating that they weren?t going to charge customers when no actual work was done.  I asked to speak to the owner but she refused to allow me to speak to him.  She indicated that she had nothing further to say on this and hung up on me!  Customer service and professionalism are clearly not priorities for this company.
 
As a matter of fact, I have not yet hired a contractor to replace my HVAC units, but I will assuredly not be hiring Iceberg Mechanical.

unknown

The visit was a waste of time.  I called Iceberg to check out my sister's central HVAC unit and to install a new Honeywell wifi thermostat.  I sent over the model number of the HVAC unit and the Honeywell thermostat ahead of time so that they could familiarize themselves with both.  The appointment was for a 9-9:30 arrival.  When I followed up to find out where they were (at about 10 am), I was told that the person who was scheduled to come out to my condo unit was asked by his boss to drop something off at a job site (without telling Linda, the office manager who I had been speaking to).  He finally arrived at 11 am.  He started with checking the unit and told me that the filters had to be changed, but had no filters with him.  To be fair, it was an unusual size filter.  
After about 45 minutes, he started working on the thermostat.  He was unfamiliar with the wiring in the existing thermostat and was ultimately unable to install the Honeywell thermostat because he couldn't figure out where the wires should go.  So, I was left with an HVAC unit that seemed to be working ok with a dirty filter and the old thermostat.  Because of how late he arrived, I had to cancel a work meeting at 12:30 and I didn't even get a new thermostat.
After this experience, I went out and bought the Nest thermostat instead.  After about 2 minutes on the phone with the Nest customer service, they were able to figure out the wiring of the old thermostat and even gave me a picture showing me where all the wires should go.  I am wondering why Iceberg couldn't figure out the wiring after an hour.  I wound up installing the Nest myself.

unknown

They lived up to their high rating on Angie's List, where I first found them.

The guy who assessed the unit, Oscar was punctual, polite and answered all questions. Jose replaced the unit and was all that and more, what a personable guy. Paul, the owner was polite and responsive and responded to follow up questions on care of the unit fully and quickly. All the work was done timely during a sub 10 degree cold snap and is much appreciated as we had no heat . They must have been overwhelmed by requests during this time. Price who know, I guess compressors are expensive. They did gladly honor the Angie's discount.

This was a big job and it was always going to be somewhat invasive.I live in a fairly large and traditional Victorian. I did not want AC units that hung from the wall but insisted on a ducted system which would mean holes iin walls and piping throughout. Working out how to install the necessary ducting behind the walls and linking it all to the outside compressors and then replastering and returning it to its Victorian glory is a very delicate and technical business. I got many quotes before I was comfortable with this decision and I met many cowboys who were cheaper but you knew weren't going to deliver a decent job. Or even half decent.
Because Iceberg hire really good people who are specialists in their different areas I knew the work would be of high quality. And best of all it was well coordinated by the same guy who estimated so he took responsibility for the work promised. Any isse was dealt with speed and there was no upselling. Bestof all the workers were friendlyt and respectful and always cvered their feet and worked around us.
I would recommend them wholeheartedly. In this world you get what you pay for. I think on relfectionn that I go tmore. And the est part of it is that during the cold snap we have just had my wife and I were as toasty as we were promised. Made a change from our usual winters in this Victorian.

They are a little expensive but their quality of work is excellent. I was very impressed with them. Scheduling went well and 3 technicians came out to do the work and it took about 2 days to complete everything.

Serviced gas fired furnace

First class from start to finish; one of the best contractors I have ever engaged.  From the initial call, throughout the entire job, Joe and the Iceberg crew were prompt, professional, reliable, thorough, courteous, and meticulous in caring for the equipment and for my home.  The scope of work proposal was the most detailed and thoughtful I received, and my "hands on" questions were answered quickly and completely.  The work progressed quickly and as smoothly as anyone could wish, and the result is beautiful.  Iceberg was not the lowest bidder nor the highest.  They have found a great balance of excellent value and top-notch service.  Highly recommended.

Excellent.  Jose was outstanding and extremely professional and thorough.  Our air conditioners were not working, one had mold and the other was leaking.  Jose fixed these 2 and cleaned them all completely.  I highly recommend Iceberg!!

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Very professional operation. Deliver what they promise but expensive. The work was for my elderly parent's apartment so I had to go with the best rated so there would be no problems. They delivered. Would use again.

Gotta say these guys are top-notch professionals. I rarely take time to write reviews but after reading so many here I figured it was only fair to take the time when I have good (or bad) experiences. 
 We just had a whole-house, ductless, split system installed  (Mitsubishi) and we could not be happier. From proposal  to installation I found everyone I dealt with to be competent and friendly.  The installation was smoother than most in-home installs I've experienced and though they estimated a 4 day installation it only took 2 1/2 days. I dealt primarily with Joe and found him to be very customer service oriented and extremely responsive.
A man named Leo ran the job. Leo and crew  were clean, quiet, and conscientious about keeping my home as clean as possible when they left (and it wasn't' that clean after  a major renovation, this being the last thing we did). It was necessary to move the compressor after they installed it and they did so with no complaints (sort of my fault for saying it was OK where they first installed it but the spouse insisted they move it to a better location on our back wall - what do I know about these things?) and in less than 30 minutes. Joe and Paul appear to be the managers/executive-decision-makers and  while we did have some minor money negotiations at the end, they were resolved easily and professionally. 
The highlight here is that we are enjoying the best AC we've ever enjoyed anywhere! I am running all units at temps of 77/78 - way higher than the old window units, and much cooler/quieter.  One unit cools the entire first floor (we have a pretty open floor plan though) quietly and cleanly. WOW. We should have done it a long time ago! Can't speak yet for the heating ability but if I can throw out a few radiators, leaving just 1 or 2, I will be delighted. Lets see what winter brings; stay tuned for an update to my review in a few months when its snowing outside!
If you are even contemplating one of these systems for your home or apartment - do not hesitate to ask Iceberg for a proposal. I have another quote - in writing - from another company as mentioned before - it was 10% higher than Iceberg's and we knew the owner!

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We actually got estimates from three providers.  Iceberg was the most expensive by thousands, however, they were going to do all the patch-and-paint as well as the electrical.  The other providers issued quotes but would not explain the nature of the work sufficiently that I could turn around and hire someone else to run the electrical.

My wife referred to one of the other providers' representatives as "dumb and dumber," which didn't bode well.  However, because they were cheaper, we called them back, they adjusted their low quote upward by two grand.  At that point it was no longer worth the risk.

The other guy who was in the running took weeks to get back to us.  Several times.

In the end, we decided that we liked Paul's attitude the most, anyway.  He said "we do each place as if it's our own," and indeed, the finished product looks pretty nice.  I'm very meticulous and was a bit disappointed that the line hide had to T between the units, I'd hoped that it would run up the side of the house in one straight line.

However, the end result looks pretty nice and works really well.  Overall, I'm happy with our decision to choose Iceberg.

Paul, the owner of Iceberg Mechanical, came and gave me a detailed and reasonable explanation of what would work best for me and what needed to be done.  I had other less-expensive bids, but I didn't feel as comfortable with their presentations and had trouble getting back in touch with them, something that never happened with Iceberg (Linda would always take my call and questions, and Paul would always get back to me before the end of the day).  I really needed to make sure this was done correctly, because I live in a COOP that was a little hesitant to grant me the permission to do this - and I'm very glad I chose Iceberg.  The crew - especially Leonardo - came in right on schedule and very calmly, efficiently - and cleanly! - got everything finished in one day.  True, it was a little more expensive than I had expected, but thankfully they honored the Angie's List coupon I had stumbled upon, and are working to get me a rebate from Con Ed for installing an energy-efficient system.  I'm also glad to know that they will be the ones honoring the Mitsubishi warranty, as well as extending it themselves for another two years.  I definitely recommend them and am glad to use this opportunity to thank them for a job well done.

It went well. The company showed up to do the work. I will call on Iceberg next spring to help keep this system going.

Some decisions about placement of the air handler units should have been thought through better -- e.g., placing the kitchen unit directly across the room from the gas stove. Exhasting these units can be tricky, and some of the workers wanted to take the easy way out. But the owner / manager was willing to make sure the job was done as i wanted. Overall, the job was done well, with no major complications.  They even had a worker to patch and paint the walls to finish off the job.

 I spoke to Paul Hamel on a Monday, we set an estimate for Wednesday. Paul came on time and gave us his proposal - spelling out exactly what had to be done. We had met with other contractors but Paul gave us the best details of the job, a competitive price. He was very polite and had a professional demeanor. We agreed that work would begin on Friday at 8:30AM. The work crew came on time and the job was finished all in one day. The men's work was excellent and they did a great job with the clean up. All in all it was a very positive experience. I certainly would recommend them.