Founded 1994 • With Angi since September 2009
Service Provider Response
As it was explained to the client, we do not remove stucco and a licensed contractor would be needed for that job. We were contracted to remove the mold from within her property, which was performed on 10/26/12. Also, we never installed the A/C units in her home nor do we specialize in electricity, so the statement she made about her outlet getting hot is an electrical problem and should not be addressed to us. Her A/C units were already installed when we performed the inspection on 10/17/12 and we have pictures to prove it. Our inspections are non-invasive which is one reason why the infrared images are taken throughout the property during the inspection, to show any moisture and/or potential mold growth behind walls, floors and/or ceilings. Also, she did not pay anywhere near $10,000 for her removal. The total cost of her mold inspection and removal was $2,100 paid with checks, which can be proven. She was also given Organic Material as a courtesy, which is a $650 value. The representatives in the office have been extremely compliant, patient and professional with Ms. [member name removed] and have spend several HOURS on the phone with her as she complained about irrelevant things, such as bees in her windows and how her neighbors are thieves. She called 7 months after remediation was performed to inform us that she has an odor coming from her A/C units and has not yet repaired the the exterior of the property and is still getting water in her home. Once again, it was explained to her that she will continue to have a mold problem within the home if the exterior is not repaired properly by a contractor who is licensed to remove and replace the stucco. We have been falsely accused and unfairly graded due to the fact that we have followed protocol step-by-step and have explained to her the necessary steps she needs to take in order to guarantee a normal living environment, which she has not yet complied with and is causing a reversal to the treatment performed for her. We can no longer be held responsible for her on-going mold issues until she rectifies the exterior problems throughout her property.Angi Certified
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Angi Certified
2022 Super Service Award
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Angi Certified
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established since 1998 We specialize in mold inspection mold remediation and water damage restoration. We always make sure our customers are 100% satisfied and we make sure we leave your house mold free or when we take air samples we always make sure you get next day and reliable results.