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About us
First Premier Home Warranty is a branch of a large company that has been in the Major Appliance and HVAC industry for over 30 years. We have seen first hand how the quality of appliances manufactured over the years are simply not built to last. The HVAC/Appliance repair industry has seen a huge spike in repairs over the years, and strong indications are the demand for home repairs will continue to rise. With these facts, Home Warranties are more important than ever, and we aim to be the only home warranty company you will ever need. For over 30 years, we've set our goals in being the top performers in customer service in our industry. We understand how hard you worked to own your home, and we've worked hard to build a strong, solid company for your home repair solutions. We are also proud to offer a special discount for Realtors, Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members. Call us today to hear more about our Discounts and Promotions!
Business highlights
36 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5279 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 1% | ||
| 1% | ||
| 0% | ||
| 11% |
Filter reviews by service
Showing 1-25 of 279 reviews
JUSTIN R.
May 2025
Home Warranty Program Service
I am a satisfied customer with first Premier home warranty. My representative name was Josh. I was referred to him by a friend and I?m so glad that she did. He was very nice and took his time to explain everything . It was easy to talk to him. I was actually able to ask questions and he answered them so that everything was clear.
Shannon M.
Apr 2025
Home Warranty Program Service
Scam! Scam! Scam! I believe this company is the worst home warranty provider in the USA. They were having a promotion and of course I took the bait and it became one of the worst decisions I've made. This company deserves zero stars but I had to choose one to make this post. Please note that any positive reviews you see on them are from those who have not filed a claim. It has been 6 months and I'm still waiting for my cash in lieu check and now my home warranty has expired. Of course I did not renew and that is why I'm still waiting. I call every week for an update and I keep getting a runaround with responses like my check is in the mail and it never comes. And responses like they will call me back and they never do. This company is really the worst. Beware!
Esther M.
Mar 2025
Home Warranty Program Service
I'd like to commend Tyson Mancini for his outstanding service. He resolved my issue with exceptional speed and efficiency, demonstrating a strong commitment to customer satisfaction. I highly recommend him.
Marue Q.
Mar 2025
Home Warranty Program Service
I had no water pressure in my shower. They assigned the task to a co pane. 8 days later and no response from First Home Warranty?I called and they said, ?DENIED?. I called and they said it was final shower faucets/cartridges not covered. I reminded them I explained what was wrong?.they assigned a technician and I paid. $60?..and it is DENIED. I asked for a supervisor?.i explained I wanted to appeal. He said no appeal it is denied?.then he said?.?I much have too much time too waste? because I wanted to I put a w. Rotten appeal and had called three times??.he said he you need it fixed?just call someone and pay to have it fixed. First Premiere Does Not Cover it! ?.if I want to cancel my $699 yearly policy at the half way mark of 6 months,.I can. With cancellation fees I will get $40 back?.and would I like to cancel now?.i said??that does t make sense??he said he would cancel my policy now if I liked?.no problem at all?.it could take affect today.
Attaur R.
Mar 2025
Home Warranty Program Service
This company and it's contractor techs are all scam. Stay away from this company. You have to call them several times to get a hold of em. They will give you run around for every repair and you still have to find someone outside to do the job..I m about to report them with BBB.
Monroe L.
Feb 2025
Home Warranty Program Service
I would suggest anyone to never use this company ever, and if you do you will regret it. They have ripped me off out of over $600, did not pay for all of the services guaranteed in the warranty, they call from auto dialer numbers so you can never know it?s them calling. When you call them, if you called before and complained, they have a phone system that intentionally leaves you on hold, I tested it by calling from different numbers. The when I tried to cancel they are trying to force me to sign a form saying I only get 35 back when I still have 8 months left plus 2 free months on the policy. But of course if they can delay me from cancelling they can say I had it longer.
Rashed S.
Feb 2025
Home Warranty Program Service
Total scam! Beware! This company is a fraud company. I have a claim from 23rd November, 2024, still did not get the cash offer i signed to accept. Basically, it pays back very little money of the actual repair cost if you are lucky. That also you have to wait months and months. Instead you can shop your repair options or may be purchasing the whole appliance would be better option. This company made me suffer everyway.
So created the claim for refrigerator issue on 23rd Nov 2024. Now the repair man came the one they selected. I was supposed to pay copay of $45 as per VIP program I enrolled on for $2500 paid upfront. But now this company asked me to pay $85 copay. Okay, paid that. Now repair man game an estimate of $488 to fix the refrigerator. Contacted First Premier Home Warranty many times but finally on 9th Dec 2024, they sent me a cash in lie of claim form which is the only option they gave me that also for $220 which I am still waiting to get in the mid Feb 2025.
Bonnie P.
Dec 2024
I have been very satisfied with First Premier Home Warranty. They offer great coverage and their service is reliable.
Lenny B.
Dec 2024
First Premier Home Warranty provided excellent service when my air conditioning unit needed repairs. Their response was quick and efficient.
Gina R.
Dec 2024
First Premier Home Warranty provided excellent service when my air conditioning unit needed repairs. Their response was quick and efficient.
Joseph K.
Dec 2024
Home Warranty Program Service
The claims process with First Premier Home Warranty is straightforward. They make it easy to get the help you need.
Humberto A.
Dec 2024
Home Warranty Program Service
First Premier Home Warranty provides thorough and reliable coverage. I never worry about unexpected home repairs anymore.
Christi A.
Dec 2024
Home Warranty Program Service
I love how easy it is to file a claim with First Premier Home Warranty. Their online portal is user friendly and efficient.
Elbert
Dec 2024
Home Warranty Program Service
The customer support at First Premier Home Warranty is always friendly and efficient. They make dealing with home issues less stressful.
Steven T.
Dec 2024
First Premier Home Warranty has a fantastic network of skilled technicians. Im always confident the job will be done right.
Janice K.
Dec 2024
Their service is exceptional. First Premier Home Warranty ensured my water heater was fixed quickly, preventing further inconvenience.
Corey C.
Dec 2024
Home Warranty Program Service
First Premier Home Warranty gives me peace of mind. Knowing my home is protected against unexpected repairs is invaluable.
Tony
Dec 2024
I had a great experience with First Premier Home Warranty when my refrigerator needed repairs. They were prompt and professional.
Patrick
Dec 2024
Home Warranty Program Service
First Premier Home Warranty provides excellent value for money. The peace of mind they offer is worth every penny.
Adolfo S.
Dec 2024
Home Warranty Program Service
The claims process with First Premier Home Warranty is straightforward and transparent. They made everything easy to understand.
Andrew
Dec 2024
First Premier Home Warranty response time is impressive. They addressed my heating problem within 24 hours, ensuring my home was comfortable again.
George S.
Dec 2024
Home Warranty Program Service
Signing up with First Premier Home Warranty was one of the best decisions I made for my home. Their coverage is extensive and affordable.
Desire W.
Dec 2024
I highly recommend First Premier Home Warranty. Their service is reliable, and they genuinely care about their customers.
Elizabeth S.
Dec 2024
Home Warranty Program Service
First Premier Home Warranty handled my claim swiftly and effectively. Their team kept me updated throughout the process.
Kenneth G.
Dec 2024
Im impressed with the comprehensive coverage First Premier Home Warranty offers. It gives me peace of mind knowing my home is protected.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
First Premier Home Warranty is currently rated 4.5 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
First Premier Home Warranty accepts the following forms of payment: CreditCard
Yes, First Premier Home Warranty offers free project estimates.
No, First Premier Home Warranty does not offer eco-friendly accreditations.
No, First Premier Home Warranty does not offer a senior discount.
No, First Premier Home Warranty does not offer emergency services.
Yes, First Premier Home Warranty offers warranties.
Contact Information
2918 Avenue R, Brooklyn, NY 11229
Service Hours
| Sunday: | Open All Day |
| Monday: | Open All Day |
| Tuesday: | Open All Day |
| Wednesday: | Open All Day |
| Thursday: | Open All Day |
| Friday: | Open All Day |
| Saturday: | Open All Day |
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