Equator Heating & Cooling Inc

After having consulted with many plumbers and so called specialist we decided to go with Equator Heating and Cooling Corp. Dean our contact was very trustworthy and have been through out the entire process. Getting prices and informations on different systems took a little while and when we finally landed on the perfect setup I was very excited to get started. 
We went with the Navien CH210 with out door reset. A super high efficiency combi boiler. 
Setting up times and having the guys work in the house were a pleasure. Very nice crew. I would give Equator Heating and Colling Corp an A+ for the people. The problem started with the work.
When I first saw the installation the pipes were build up like a Christmas tree, nothing like you would expect from a 2014 installer. Dean came back and addressed some of the concerns without any problems. 
But now this is where the problems started. We had a nightly flooding, problems with getting the thermostats and the units to work together. The outdoor reset was never enabled and I had by now gotten the inkling that maybe Equator Heating and Cooling did not have the required knowledge to actually make the modern system we have paid (well for $18,500) actually up and running to satisfactory standards. It was simply to much of an ask.
We decided to have a Navien certified specialist come out and have a look at the installation. That was NOT a pleasure. He had several comments. Gas pipes were leaking. The unit was installed in a way that would make it burn out in 2-3 years. The gas piping etc was following the standards given by Navien. So in due diligence we called Navien ourselves to ensure that the technician was not just trying to get more money out of us, but they fully agreed with the technicians assessment. We have now been writing Dean to see if we could work something out, but we have heard nothing back. Sad. We are now going to spend an additional $6,000 have all the mistakes corrected. The messy plumbing we will have to live with.
So to summerize Equator Heating and Cooling Corp, very nice people. Unfortunatly that is not enough, the craftsman standards and knowledge and expertise in modern system is not sufficient. Be careful.