Certified Brush Carpet Cleaners Corp

I like that they have been a family business for years and years. I have used them for the past ten years to install carpet in eight or nine rooms with. They are professional. I feel that they install carpets expertly. I have used them to clean my oriental rugs and have them refrained. They specialize in this service. One of two companies in the NY area. You pay for their experience and for quality.

Certified Carpet s workers were pleasant and efficient. But the owner, a woman whose name I don t know, was rather rude and difficult to deal with. I went to her after reading positive reviews on Angie s List. When we went to look at carpets she could hardly be bothered to answer questions. When we decided on a carpet on the next visit she insisted that we pay by cash or certified check during the process. I paid half the cash when the measurer came. Then when the carpet came into the store, she called and announced that they would no longer accept cash and that I had to get a certified check. That was a hardship, and it probably is for most people accustomed to vendors taking credit cards or checks. It takes some time and banks charge $10 at least. She was, to put it mildly, unsympathetic. In short, this owner (manager?) needs some basic training in customer relations, and the company needs to update its business practices to the 21st century.

Excellent.

THEY MOVED ALL OF THE FURNITURE, LAID THE CARPET AND MOVED THE FURNITURE BACK. I HAVE USED THIS COMPANY SEVERAL TIMES AND HAVE RECOMMENDED THEM TO FRIENDS. THEY ARE VERY HARD WORKERS.

THEY WERE TWO HOURS LATER THEN THEY SAID THEY WOULD BE, AND DIDN'T EVEN CALL TO SAY THEY WOULD BE LATE. THEY DID A GOOD CLEANING JOB, BUT GOT RUDE WHEN I SAID I WANTED THEM TO SPOT SPRAY.