"Thank you for the great review and thank you for your business."

"Thank you for your kind words."

"In response to this review, when my servicman got to Ms. [Member Name Removed]'s apartment he was told that she wanted to replace bulbs in 12 LED light fixtures. She was told there is no bulbs in LED fixtures and that she would need to replace the fixtures. My servicman took down one of the fixrtures and gave her the model number so she could order them online. While at the apartment she needed light bulbs changed in her bathroom and bedroom fixtures but didnt have any blulbs, so my serviceman had to go to the hardware store and purchase the light bulbs. The customer was charged $175.00 for the service call and $25.00 for the light bulbs. After my serviceman left I received a call from her saying that she couldnt get the fixtures on Amazon. She wanted me to get ther a parice on the fixtures. I called her and told her $700.00. Her response was I am not spending $700.00 on fixtures. At that point I told her there was nothing I could do for her."

"We are a Brooklyn based company and do not recall making an appointment for service. I am sorry that she feels this way in giving us an F. We try hard to service all of our customers."

"We had two appointments for the same time on a Monday morning and one was a school. A women called they service and canceled but didn't say who it was. The answering service said a women called and canceled. I thought it was [Member Name Removed]. Would have thought they would say it was the school. When I realized it wasn't her I tried to set up another appointment because my man was on an emergency call at that point (potential fire hazard). I wanted to come either later in the day or first thing Wednesday morning. I also offered her a credit of up to $200.00 on a service call. I had set up an appointment for her and she called my service back that she found someone else and she was going to give me a bad review on Angie's List. Guess this is how people feel that can hurt you, but this also is out of our control. I was so sorry that I couldn't get there but sometimes things happen and I was truly sorry and trying to work with her. I couldn't pull my man off of an emergency when there is a dangerous condition. If she had the dangerous condition she wouldn't want us to leave to put counter lights in for someone else. We try to please everyone but sometimes you just cant. I know her lights were important to her but we tried to please her and just couldn't. She also said she found someone cheaper then us but I never gave her a price. It was our mistake but sometimes things are not under your control. I hope that [Member Name Removed] got the service that she wanted from someone else and that she was happy with them and I wish her well."