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We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
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All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Big Apple Installations; Plumbing and Heating

Founded 2011 • With Angi since October 2011


(200) Verified Reviews

Business Details

Phone Number


2337 McDonald Avenue

Brooklyn, NY 11223


*WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING UNITS* Big Apple Installations is an industry leader, providing quality, reliable service to the Brooklyn, NY area. Our work is always guaranteed! We're National Grid Value Plus Installers. Ask us about oil to gas conversion for your boiler and we'll tell you about the rebates we can get you!...

Verified Reviews

A few reviews for this pro...


bola O.

I had a new range delivered unfortunately in NYC Lowes is no longer permitted to hook it up. I picked this company as they aren't too far away based on the address. I've had this done before it's a job that can be done in minutes. I asked the fee for hooking it up with a new connector . I was given a quote of $325. The connector costs 35 bucks at home depot. I just picked one up. I got someone else to do the job at a fraction of the charge

Description of Work
Hook up gas line to range

Category plumbing, gas leak repair



Maggie S.

Excellent, they were on time and helpful, very professional

Description of Work
Installed new water heater

Category water heater repair



Richard D.

I don't know how these guys get such rave reviews. I spent almost 10K for a boiler that sounds like a coffee grinder running throughout the house and a sloppily radiator installed radiator. They addressed the radiator installation but want to charge me $450 to fix the pump on brand new boiler and I have no faith that they will do it right.

Description of Work
Boiler replacement and new radiator

Category heating & air conditioning/hvac, chimney repair



Denyse M.

Perfectly. Their systems (heat, hot water and air conditioning) have been great over the past two years. today there was no heat. I called them at 7:30 and they were there by 8:45. They quickly diagnosed that there was a blockage in my chimney, cleaned it out and started the system. Back up and running. This company is super responsive and respectful and fair -- you will be so happy to hire them -- and relieved to have support when needed.

Description of Work
in 2018 I had them install a new boiler system, as well as a complete split-air conditioning system for the whole house, and also a new hot water heater. Today they came to diagnose trouble caused by debris in my chimney.

Category heating & air conditioning/hvac



Matthew T.

Very professional......great mechanics

Description of Work

Category plumbing



Igor L.

What do you get when you put together customer centric and high caliber team? You get exceptional results, and thats exactly what Big Apple Installations and Nick Rosen is all about. From beginning to the end, he was answering all my gazillion questions, assisting with any/and all issues and being 110% present throughout the whole oil to gas conversion process in my home. Any of my friends and family know that I am huge on reviews, this was no different - Big Apple Installations reputation is phenomenal, as soon as I called their main number I got to speak to Nick, who is the owner, no run-around, no BS, straight-up answers to every single question from the actual process, to equipment to DOB approval. He has kept his word thought the whole process and I am happy to recommend his and his team's services to anyone looking for Licensed Master Plumber. Shoutout and thanks to Jessica, Harry, Hugh, TJ, Tony and Gee, you guys are the A+++ team.

Description of Work
oil to gas heating conversion

Category heating & air conditioning/hvac, plumbing



Mimi L.

It was very expensive to just take a look at the leak. $397 for diagnostic services.

Description of Work
Leak Diagnostic

Category plumbing

Service Provider Response

Good morning [Member Name Removed], We are sorry to hear that after providing you service 5 years ago, you have now decided that you were unhappy and left us a negative review. I would just like to point out that all pricing was provided upfront and you agreed to it. I would also like to point out that had you voiced your concerns 5 years ago when we served you (05/26/2015) we would have been more than happy to help come to some sort of compromise to make you happy. We sincerely hope you have been safe and healthy during these crazy times. Stay well. -Nick



Frances M.

Excellent. I got an appointment right away, and the job was done quickly.

Description of Work
A pipe feeding my outdoor hose attachment needed repair.

Category plumbing

Service Provider Response

Good morning [Member Name Removed]. We’re so happy that you’re happy and look forward to servicing you in the future! Stay safe!



Albert C.

In my opinion, plumbers are the new superheroes. BIG APPLE, the new Justice League. The plumbers/electricians Harry, Anthony and Hugh proved themselves to possess superpowers beyond that of mere mortal technicians. Responsive, talented, efficient, hardworking and knowledgable beyond, this team lead by Nick and Jessica exceeded expectations on every level. Their courtesy and professionalism turned what is the quintessential homeowner nightmare (boiler & heater failure in winter), into a pain-free and quite positive experience. From initial site visit/estimate through city inspection and rebate filing, they had our (mine and my 94-year-old dad's) backs. Bravo, BIG APPLE! And Thank You Again. I cannot recommend you guys highly enough.

Description of Work
Boiler & Hot Water Heater Replacement, All Natural Gas Pipes Replaced, Dryer Venting

Category heating & air conditioning/hvac, plumbing, water heater repair




Big Apple company is very reliable and they did an amazing job. I had an initial free estimate/assessment to my heat which wasn’t working properly and the wiring was a mess in addition the 2nd floor could get heat. They gave me two choices to pick, either new wiring or replace the entire boiler. Harry was very honest and knowledgeable. so he made me feel comfortable and secure. Then I decided to hire them and the day of the job they came on time and installed and wire my new boiler. Harry explained to me in detail how my new boiler was going to work and all the new wiring was properly installed. When they finish the job they leave everything is clean. I am so happy with the results and I had no problems at all anymore. I will hire them again for sure.

Description of Work
Heating & A/C, Plumbing

Category heating & air conditioning/hvac



Lida S.

Homeowners beware--this plumber stormed off shouting that he was going to call DOB on my property and "what you are doing here, all the work without permit" and sure enough, a few days later, we got a complaint on the house for work without permit posted. If you value sportsmanship, integrity and just plain professionalism, do NOT work with Big Apple Installations. Given he had only just stepped foot onto the porch, there was no way he could have seen how the permit was posted for the work in the BACKYARD. DOB also has all the paperwork on file so it really had no effect on me but big indicator on Big Apple Installation's low standard of customer service and professionalism. Get this--he stormed off because he was offended, accusing me of scheduling other plumbers to come at the same time for an emergency no hot water situation. He didn't even bother to verify; he spooked and started shouting/making accusations after he saw a Petri's Plumbing van driving down the block. Great to know who he was afraid of being in direct competition with and yeah, his fearful ego was a great recommendation of who to go with--Petri was great! Go with them! Not contractors with zero compassion and willing to leave you hanging on a sub-zero week with no hot water in preference for his ego and pride. Thanks for the recommendation of Petri Plumbing! They are amazing and best of all--not so insecure about their services, not so dependent on ambulance chasing for business, but just solid in doing great work for decades for real people in real situations. Petri Plumbing is great; Big Apple Installations is as we say on Angie's List: LOUSY.

Description of Work
Emergency Water Heater Replacement

Category plumbing, water heater repair

Service Provider Response

Hi [Member Name Removed], This review is somewhat inaccurate. First, no one from this company contacted the buildings department to make a complaint about you or your property. Secondly, courteous people do not schedule 5 different plumbing companies to come give an estimate at the same time. That is rude and uncomfortable for the other companies. It is not true that we left when Petri pulled up, we left when we were ringing the bell with no answer and you walked out of the house with yet another plumbing company to come let us in. We are happy to hear Petri has fixed your issues and hope you have a warm winter.



David S.

They were professional, efficient and the cost was reasonable. Home office staff and on-site professionals were friendly and easy to communicate with.

Description of Work
Install New Gas Line and Connect to Existing Appliances

Category heating & air conditioning/hvac, plumbing, gas leak repair



Helen C.

I am beyond satisfied by the work done by Big Apple. The men working in my house were always professional, the work was done quickly, efficiently, and CORRECTLY. Nick and his team made it as painless as possible.

Description of Work
Natural Gas Lines

Category heating & air conditioning/hvac, plumbing, water heater repair, chimney repair, gas leak repair



Chris Q.

The project was completed in a timely and professional manner.

Description of Work
Stove connection

Category plumbing



Stewart J.

I called on Monday and spoke to Jessica, who was very helpful. She took my description of the problem and said she would call me back in a few minutes, which she did. She gave me an estimate for the repairs and said someone could be here the next morning around 9AM. The plumber showed up on time and went to work. All the pipes were replaced without any problems. The work was completed on time and the price was as stated in the estimate. I am very happy with the results and I cannot imagine how this process could be possibly be improved. I called, I was told what it would cost to fix the problem and when it could happen, the work was then done when they said it would be for the cost they provided in the estimate. I mean this is the definition of perfect.

Description of Work
Drain pipes for double kitchen sink including dishwasher hookup needed to be replaced due to corrosion and leaks

Category plumbing



Joseph R.

I purchased a Co-op apartment that had been nicely renovated but had some significant bathroom plumbing problems. The previous owner had installed plumbing underneath the sink that was of cheap quality and did not have the usual S-curve shape (known as a 'P-trap'). This was causing horrible clogging. Also, the sink faucet had extremely low pressure (likely also due to cheap faucet pipes). Nick and his associate cleaned out the drain and installed new pipes under the bathroom sink that were much better in quality and were P-trap compliant. They also installed a new bathroom sink faucet and pipes. They initially recommended a standard Delta one-hole faucet (a well-regarded brand), but I instead asked for a hard-to-find touch-activated Delta faucet as an upgrade. They ordered the faucet and installed it with no problems. My bathroom sink is now clog-free, with excellent water pressure and a high-quality touch faucet that's cool to operate! Nick and his team were friendly and professional, maintained good communication throughout the process, were efficient and timely, and were patient in dealing with some bureaucratic silliness from my Co-op's management company. I would highly recommend them to anyone I know in need of any plumbing assistance.

Description of Work
Bathroom drain cleaning, faucet installation, and pipe replacement

Category plumbing, drain cleaning



Dana T.

They were able to come out, diagnose, and fix the problem the day after I contacted them. They're expensive but they got the job done.

Description of Work
Kitchen sink was leaking

Category plumbing



Stewart J.

I called and was helped very professionally by Jessica, who took the info and arranged an appointment for someone to come by. She told me what to expect in terms of time and cost for the work. The plumber, Harry, actually arrived early, was very nice and knew exactly what needed to be done in each case, and everything was addressed in one visit. Once I receive the quote for the water heater replacement, if it is a competitive quote and in line with what I expect to pay, I will definitely use these folks to do it.

Description of Work
Replacement/Installation of bathroom sink fixtures, determination of source of ongoing water leak (it was bad grouting), repair of ice maker valve, inspection for providing quote for replacement of gas water heater.

Category plumbing



Margaret M D.

Great. Polite and thorough service.

Description of Work
Thermostat installation.

Category heating & air conditioning/hvac



Leslie R.

Big Apple did an excellent job. Boiler replacement can be a daunting, frustrating and expensive experience for a homeowner. Big Apple manages to make the experience both painless and seamless. The tear out team (removed old boiler) and installation team (installed new boiler) were both professional and courteous. They were prompt and diligent. Nick and Jessica were wonderful to work with, and very understanding to the special circumstances I was dealing with. Their flexibility, guidance and understanding was very much appreciated. I would definitely recommend them and use them again.

Description of Work
Boiler Replacement

Category heating & air conditioning/hvac



Adele R.

The guys tackled a miserable job and did it well and the office staff was on the ball about setting up an appointment and letting us know when the plumbers would be there. The bathtub plumbing in the 3rd-floor apartment was leaking down onto the ceiling of the 2nd-floor tenants and had to be fixed through a hole in the ceiling that my husband opened up. It is very old plumbing but they managed to replace the bad pipes and even point out another pipe that was in danger of failing soon, which we had replaced. My husband had to call them back twice before they left to tighten up one new connection that was still dripping just a tiny bit, but that is the joy of old plumbing.

Description of Work
Fixed Leak in the tub

Category plumbing



Jaime S.

First, I posted a photo of my invoice to prove that they did work with me because I noticed they were claiming otherwise to discredit other people's reviews. I would never recommend Big Apple. Do not sign a contract with this company. This is the first negative review I've ever posted about anything because I usually feel too sorry to do so. In this case, I feel morally obligated to. This is a long, detailed review but I urge you to read through so you don't go through what I did. I got a new boiler installed in the summer which came with a yearlong warrantee for repairs. It broke this winter and when I requested to schedule times for repair, I was either made to wait all day or had to work my schedule around theirs or not receive service. I was literally told "take it or leave it" when I asked if they could come at a different time to consider my work schedule. One major repair took three days (machine parts were replaced and they had to drain my heaters). This month, it stopped working again. This is in the dead of winter. It was extremely cold so I called for a repair. They said they'd arrive the following day. I checked in throughout the day and was told they were on their way. They never arrived and never called me to let me know. Their office closed and I couldn't reach anyone. I cancelled all my plans hoping they'd show up at night and was so cold and worried that my pipes would burst. The next morning, my father had to go to the office in person to urge them to check. I missed another day of work to wait for the repair since they wouldn't schedule a time for me. When they came, they realized the thermostat was loose and I just needed to get a new one. I was relieved it was an easy fix and replaced it myself. 2 weeks later, I received a mailed invoice for the visit claiming I had told them someone else broke the thermostat and touched the boiler (I did not tell them this. The thermostat was just old.) and therefore the service was not covered. Keep in mind, they were asking me to pay $163 for a visit that I had to resolve on my own which should normally be covered under the warrantee which was for a $17,000 purchase. When I called to refute it, the representative scolded me, and threatened to void the warrantee if I did not pay it. I am afraid to ever call them for any services. I am paying them out of fear because they know where I live. If there is an issue in the future, I will have to call another company because warrantee or not, the stress and paranoia that comes with Big Apple is not worth it.

Description of Work
Oil to gas conversion, new boiler

Category plumbing, water heater repair

Service Provider Response

Hello Jamie. So sorry you feel the way you do. We work very hard to make our customers as happy as possible. Unfortunately when one of our customers has their unlicensed, uninsured and unqualified contractor cut wires and attempt to make repairs on something they know nothing about, we can no longer warranty the product. Every time you called here, we responded and worked around your schedule. You leave out the part where you were rude and nasty to our people, where we proved to you that your contractor damaged the wiring and where we offered to repair his mistakes at no cost. The thermostat wiring that was damaged had nothing to do with our contracted work. Anyway, we wish you luck in your new house and hope you can find a contractor you're happy with in the future.



molly C.

Nick is very responsive, flexible with scheduling, and offers helpful advice. Harry and Danny showed up on time, did great work, and were nice guys. Jessica in the office is also very responsive and helpful. Fair pricing.

Description of Work
Replaced 3 radiator valves

Category heating & air conditioning/hvac, plumbing



Jacqueline B.

Very good. There was a slight problem and the owner himself came the next morning to straighten it out. They are little expensive, but you do get what you pay for.

Description of Work
yearly boiler servicing

Category heating & air conditioning/hvac, plumbing



Elliot P.

I called a couple of other places and they all couldn’t schedule me in for weeks. BigApple were very helpful. They apologized for not being able to send someone over right away and scheduled someone to come over next day and gave me a 4 hour window. Two plumbers came on time during that time window and replaced the pipe in the matter of 20 mins. They were super professional and did a quality job. Would definitely recommend them to others.

Description of Work
My bathroom J-bend drain pipe started dripping water due to a hole and needed to replaced very quickly since the sink became useless.

Category plumbing

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    Business Highlights

    LGBTQ+ FriendlyLGBTQ+ Friendly
    Family Owned & OperatedFamily Owned & Operated
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    Trade License Number
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Eco-Friendly Accreditations
    Payment Options
    Visa, MasterCard, American Express, Discover, Check
    Senior Discount

    Services Offered

    Boiler Installations and Repairs, Oil to Gas Conversions, Water Heater Installations and Repairs, Gas Piping and Repairs, Water Pipe Repairs. Basic Plumbing including changing of faucets, shower heads, piping under sinks, ETC. We now provide Local Law 152 Inspections. *WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING UNIT*

    Services Not Offered

    *WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING SYSTEM* Sewer Cleaning. Drain Cleaning. Central Air Conditioning, Ductless Air Conditioners. Repairs on oil boilers. *WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING SYSTEM*

    Frequently Asked Questions & Answers about Big Apple Installations; Plumbing and Heating

    How is Big Apple Installations; Plumbing and Heating overall rated?

    Big Apple Installations; Plumbing and Heating is currently rated 4.8 overall out of 5.

    What days are Big Apple Installations; Plumbing and Heating open?

    Big Apple Installations; Plumbing and Heating is open:

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    What payment options does Big Apple Installations; Plumbing and Heating provide

    Big Apple Installations; Plumbing and Heating accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    Does Big Apple Installations; Plumbing and Heating offer free estimates?

    No, Big Apple Installations; Plumbing and Heating does not offer free project estimates.

    Does Big Apple Installations; Plumbing and Heating offer eco-friendly accreditations?

    No, Big Apple Installations; Plumbing and Heating does not offer eco-friendly accreditations.

    Does Big Apple Installations; Plumbing and Heating offer a senior discount?

    No, Big Apple Installations; Plumbing and Heating does not offer a senior discount.

    Are warranties offered by Big Apple Installations; Plumbing and Heating?

    Yes, Big Apple Installations; Plumbing and Heating offers warranties.

    What services does Big Apple Installations; Plumbing and Heating offer?

    Big Apple Installations; Plumbing and Heating offers the following services: Boiler Installations and Repairs, Oil to Gas Conversions, Water Heater Installations and Repairs, Gas Piping and Repairs, Water Pipe Repairs. Basic Plumbing including changing of faucets, shower heads, piping under sinks, ETC. We now provide Local Law 152 Inspections. *WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING UNIT*

    Are there any services Big Apple Installations; Plumbing and Heating does not offer?

    *WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING SYSTEM* Sewer Cleaning. Drain Cleaning. Central Air Conditioning, Ductless Air Conditioners. Repairs on oil boilers. *WE DO NOT INSTALL OR SERVICE ANY TYPE OF AIR CONDITIONING SYSTEM*