Authorized Heating Inc
About us
Family owned and operated company. Factory service provider for AO Smith, Rheem, Bradford White, Hayward, Zodiac,Pentair, Takagi tankless, State. Authorized Heating is factory trained to service the following brands: A.O. Smith, American, State, Whirlpool, Rheem, G.E., Rudd, Raypack, Hayward. When you need professional heating services or water heater replacement, you want to deal with a local company, not a large chain store who will put you in a queue to be serviced. At Authorized Heating you will always speak to the owner and not a phone representative at a call center. Our Emergency Services keeps our team on call 24 hours a day, 7 days a week so we’re always available to service any of your needs.
Business highlights
Services we offer
& Swimming Pool Heater, Boiler, Hot Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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I'm not to familiar with the whole process but from the time they started working and draining the old heater to when they were finished and everything was up and running took about 2 hours. I have to say I'm very knit-pickey with cleanliness and order and they were very clean and tidied up well when finished.
The few questions I did have for them they answered very up front and knowledgeably. I already knew what to expect for price as they gave me an estimate of over the phone so there was no sticker shock.
I would recommend them to anyone looking to have their hot water heater replaced.
One guy showed up and even after I had said "AO Smith" boiler on the phone said he didn't know how to fix this newer model (7 years old??)
A second company immediately said I'd probably need a new boiler as it was 7 years old and quoted me a price. Which made me suspicious.
Called Authorized and you have to get past the fact that there's a call center. I had a bit of phone tag, leaving my name, number, address and cause of problem, the owner calling me back, unable to take the call, then having to call and leave the same info with another person. After 3 times I made the appointment for a week ahead when I could be home.
Bizarrely something got lost in translation as an automated call came back saying "see you tomorrow etc."
The day of the actual appointment, nobody showed but when I got the owner on the phone he was extremely apologetic and promised to get somebody out that afternoon. And surely enough a guy came out 2 hours later. Diagnosed the problem and replaced the part in no time at all. I received an email receipt and now I can shower!
I appreciated the company's willingness to fix a booking error and make good and I'm very happy. When the boiler inevitably needs replacing I will call Authorized for sure.
Licensing
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