AJ MADISON

Ordered an appliance and received confirmation email. Four days later the status is ?pending? (my card had been charged in the meantime), and no one ever called or emailed. When I called to follow up they tell me that the item was actually out of stock and would never ship, but oh, we have this other one that is $500 more would you like that one? Bait-and-switch scam artists wasted four days of my time.

The most frustrating, disinterested company I have dealt with. Deflect, delay, ignore until you have no recourse because the order is delivered. Ordered 3 appliances and learned that I needed a dryer side install kit from LG On computer and music hold for 30 minutes. When call is finally answered I am then transferred to the computer again and the information and hold process started again. Transferred 4 times to 4 people who could not answer the simplest question, simply to add an installation kit for the 3 appliances I ordered. At the last transfer, I was told I needed customer service which of course is who I called. Subsequently, a serious of boilerplate emails were sent by Rachel at AJ Madison, ignoring my inquiry about the needed installation kit, the ability of the costly AJ Madison installers to use the installation kit. ——— Rachel’s informs me: Since your order has already shipped, there will be 35% restocking fee. We understand that sometimes the wrong items are purchased, or an order is no longer needed. As for the phone hold times, I have checked with the team, and they have assured me that there have not been extended hold times in the last several days ——- 1-14 update. After posting this review, AJ Madison responded with more boilerplate text and a resolutions email address. One week later, there is zero response to my resolutions email message. Evidently the ignore, delay, deflect will work, unless I simple refuse the delivery on receipt. There no reason to purchase from AJ Madison, these Brooklyn, NY operators, Michael Gross the invisible CEO of this operation. Find a local appliance retailer with some interest in a successful transaction

I recently paid AJ Madison $2578.15 for a Thor electric kitchen range, Certificate of Insurance, Electric Cord Kit, Installation service, and 5 year protection plan. The kitchen range cost was $1784.00, and the final total for everything was $2578.15. Once the range was delivered and installed, it became evident that the size of the range front to back exceed any dimension provided in the online specifications. Specifications online state "Product Depth (including door): 26 1/2 in." and "Required Cutout Depth: 24 in." In reality, once the unit is installed, the front of the unit sticks out 28.75 inches from the wall. As a result, the ability to open the adjacent kitchen drawer and cabinet in our apartment has been obstructed. We are unable to access our pots, pans, silverware, and cooking utensils. As the installers were not in a position to do anything to remedy the situation, they left, and we immediately called AJ Madison to seek a solution. We were told by AJ Madison customer service that because the unit had been installed, there are no returns, exchanges, or options of any kind. The position we are now in is that we are forced to try to sell the unit somewhere like Facebook Marketplace, where we will be lucky to receive any close approximation to the base cost of the unit ($1784.00) and we lose the entire value of all the other expenses paid, amounting to $794.15 spent that we have no way to recover. To get to a place where we can use our apartment kitchen for cooking again, we have to wait for a secondhand buyer, arrange movement of the unit, and pay these expenses again for another unit in the future. Please avoid experiencing this same lack of common decency and good faith and SHOP ELSEWHERE.

Buyer beware! Buried in a FAQ and not sent to me until after I made a purchase in a Confirmation email of the order was I notified there’s a 35% re-stock fee if you return the appliance at the point of delivery. It wasn’t possible to see until the old dishwasher in my kitchen was removed (taking out finishing wood base and disconnecting machine) that the 24” depth i had measured was an inch off bc of a tube in the back of the area. The new one just wouldn’t fit so they repackaged it and brought it back - whole thing took about 15 min. And for that they’re taking 35%! Even when ai asked about doing an exchange. No go. So obviously I’m going elsewhere to purchase another washer that fits.

Absolutely the best experience ever to buy an appliance. Eily was amazing. I needed a dishwasher immediately delivered and installed, in Freehold, NJ. He absolutely went above and beyond to make it happen. If I could give Eily, AJ Madison & the delivery staff a Thousand Stars I would. Extremely professional and the easiest service that I have ever had. I will recommend AJ Madison and Eily to everyone I know, for any purchase.

Do NOT purchase appliances from AJ Madison I purchased a refrigerator, washer & dryer from AJ Madison. They are using a third-party delivery service because my home is outside their normal delivery area. The delivery company called today to schedule delivery for tomorrow and informed me that they only delivered CURBSIDE. I contacted AJ Madison Customer Service and the rep offered no help and said, “I understand how you feel/I’m sorry you feel that way, but that service (delivery to the room of your choice or even into the garage) is not available in your area.” The same scripted response over & over. I then contacted my sales rep who responded with “I didn’t know” and “don’t you have a contractor?” No accountability, no concern, and a complete absence of customer service. My problem. Never again!

Bad experience with these guys, won’t use them again. We purchased an appliance (induction range) and found out before delivery that it wouldn’t work in our apartment. My bad for not understanding this in advance, or for seeing the fine print about the 35% (!) restocking fee hit for canceling the order. But they wouldn’t even work with us to apply a reasonable share of the price we paid to purchase another product from them instead. Just basically told us we’re out of luck. Absolutely their right, and fully disclosed, but seems like really bad business to lose a customer through zero flexibility and understanding. Obviously won’t buy anything from them in the future. Learn the lesson from me: do all your homework, double-check your measurements and installation requirements, and check with your building superintendent before you buy a new appliance. Otherwise, at least with these guys, it will be costly and they will take your money and won’t try to help you out in any way. Thanks for nothing AJ Madison.

The handle fell off and they refused to give me a refund, They wouldn't give me my money back. They're absolute horrible. All I'm asking that they give me the $200 installation fee but they wouldn't give it back,

The range hood (cost more than $1100) was delivered in very poor condition, as the picture shows. The mortar was damaged and the fan as not on. The customer service is horrible. The process is so slow. It took more than one month for the service guy to come to make diagnosis. And more time to order parts to get it fixed. I will never, ever shop at AJ Madison again. Please leave far away from this company. It's not a company you can trust.

The compressor of my refrigerator has already gone bad just after purchasing it about 3 years ago. Refrigerator is a Samsung smart French door refrigerator, costing over $ 3,000.. Despite having extended warranty with New Leaf, it became a problem having a technician coming out to do an assessment. I had to make multiple calls, waiting for several hours before someone actually returned my calls.. Eventually when someone finally got back to me , I was told that they will schedule a visit with the technician. That never happened not until I threatened that I will file a lawsuit , that’s when I received a call from the technician. The technician came & indicated that the compressor was bad & that he would inform the office about it .Once again, I had to call the off several times, again waiting for quite a long time before someone answered the phone, I was told that I could not get a replacement nor refund. Instead, I would have to wait for them to order the compressor for repairs at an unknown time. In the meantime, I cannot utilize my freezer, having to go out to the supermarket daily , during this pandemic to purchase fresh foods. This problem started a week ago & has not yet been resolved. The Customer service representative who is assigned to this matter provided me with specific times when she would-get back to me to provide with updates about the status or progress of the pending repair schedule, unfortunately she has never kept that commitment. Instead, I am left with the responsibility of having to follow up. Waiting for hours only to find out that the office was closed for the day . I do not recommend anyone spending their hard earned money to this company . Had I read the previous reviews if the prior customers, I would have definitely made another choice in terms of where to spend $ 6,000+& an Extended Warranty . Very shameful.

Horrible experience, no customer service, no communication, extensive wait times, and do not give a rats puddle about the customer. Would not recommend!!!

Terrible. Go see the showroom but order elsewhere! 1, They billed tens of thousands of dollars over my sales order (no kidding) and failed to correct it without my having to get my credit card company involved and many hours on the phone. 2. The appliances were several weeks late. 3. They got the hood order wrong, failing to supply the recirc kit. 4. The salesman disappears after you give your credit card number - literally will respond to correct the order issues. 5. They do not honor their advertised price matching. 6. They have the ABSOLUTE WORST ATTITUDE toward customers I have ever come across. They don't do business in good faith or to any sort of professional standard. They sell the same appliances as everyone else. You may want to see their showroom but don't buy anything there. You will have very little recourse when things go wrong.

Delivery and installation were fine. But the appliance is not even 2 years old and the freezer has stopped working. I purchased a service contract from them and the vendor for that is New Leaf. The service has been terrible. The actual service provider is Appliances Unlimited and their repairman has been out 3 times, with no successful result. This guy now thinks he did the first repair wrong. So now they have ordered a new compressor and are going to redo the first repair. I've complained about the entire process and failure to repair, and demanded my money back on both the appliance and the service contract, but I'm told that there have to be 4 service calls before replacement or reimbursement are considered. And multiple calls about the same problem only count as one service call. It is a total rip-off. They sell a bad machine and a service contract, and then the incompetent service company can't fix the appliance, but their process makes it impossible for the consumer to get a replacement or a refund. Everyone makes money by cheating the consumer. My advice: do not purchase anything from AJ Madison, do not purchase a service contract and do not use Appliances Unlimited for any repairs. This has been an expensive experience.

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they are giving out free phones but are lying to the people about their services.. they active phones and tell the people your phone will be mailed to you but it never happens. they have people wating on the free goverment phone and it never gets to their home. this company should learn to respect everyone and not abuse of the power for your own benefits.

unknown

They were honest and easy to work with! No pressure and they offer free shipping on all large appliances. It's easy to contact them and they are quick to respond, and the delivery people were excellent! They go above and beyond the call of duty...they had to remove a door to get the new fridge in and charged me next to nothing and removed the old one for free.

• For my kitchen remodel, I ordered three Electrolux appliances from this vendor. I chose them strictly on price and I'm kicking myself for letting that be the deciding factor. From the reviews, I knew I was taking a risk; but this provider was $800 dollars cheaper than its nearest competitor. What went wrong:

The original stove was delivered so damaged it looked like it had be dropped from a huge height. When I called to report the damage, the first thing customer service asked was if I would be willing to accept the damaged merchandise for a $500 discount. The stove was dropped on its "head" so perhaps customer service thought I had also been dropped on my head. I explained the damage was more than just a ding and that the entire back end was bashed in and I wanted an undamaged appliance. Customer Service had the gall to tell me that I was responsible for getting the 500 pound stove back in the box for pick-up. Seriously? Several calls and a manager later, I was told that I only had to make sure the box was there.
The logistics company sent to swap out the damaged merchandise with a new one adamantly refused to do so because they said that the stove wouldn't fit out the door. We had to bring up our assistant super to measure the door and coach the delivery team on how to move the damaged stove out and the new stove in. My husband had to burn another vacation day to wait for delivery.
The end result of trusting that this company would deliver undamaged merchandise is that it put my remodel on hold for two weeks. I definitely spent any money I saved on take-out and restaurant meals for my family, Three meals a day for a family of three adds up pretty quickly. Not to mention the aggravation factor; which has been considerable. I would never recommend this company for any reason.

couldnt have been better.  Ordered all Monday afternoon May 19, delivered to south jersey ( over 3 hours from their warehouse) wednesday evening.  phone order to delivery with a  72 hour turn around!  Sales person was easy to deal with, gave me very competitive pricing, (and I did shop around extensively), and handled all my questions and concerns himself, even with multiple calls from me..  The trucking people and the system they use was fantastic as well. email status, phone calls promptly and even call backs with a half hour time  window of delivery when they ran a little late.
This company has consistantly been esy to deal with and very competitive prices. I ordered over  $ 6000 worth of appliances for a new kitchen re model in December and January, and had similar experiences with them.  Even when I had a problem with a dented fridge at delivery time, all was returned and new replacement delivered in a timely manner.
great service, great people

the delivery guys just came and installed my new washer, disconnecting and removing the old one. I have to say that I have never received such prompt, courteous, efficient, professional service for such a job in my entire life. The route down a flight of stairs to the installation location was a bit tricky--doable, but a bit tricky, requiring some strength and skill on the part of the movers. Many delivery people would have refused even to try to do it, on the grounds that it was not an absolutely simple, standard path. The AJ Madison guys took one look, said, and quot;it can be done, and you paid for it to be installed, so we'll do it,and quot; and then proceeded to do it. They were amazingly strong, polite, smart, and friendly, and really just the ideal professionals. And given that my new washer (a 27and quot; LG front-loader) is installed and running less than 24 hours after I first saw their website, I'm incredibly impressed with AJ Madison in general and would definitely use them again for any appliance needs.

I found their prices to be very competitive. The selection of current, brand name, high quality appliances was good. The items where in stock and delivered within 24-48 hours. The delivery team was courteous and professional and placed the appliances exactly where I needed them.

The sales man, Mr. Mueller, was very helpful in explaining the features, pros/cons of each appliance.
Smooth process from ordering the products to the quick delivery.

I ordered everything online and payed with a credit card before Christmas. I had them delivered at the beginning of February. They sent everything in February. I got two dishwashers and several other appliances. Everything was stainless steel. Everything was working great but the refrigerator was not getting cool. We waited 24 hours and the refrigerator never got cool. We called the manufacturer in New Zealand and they said this particular refrigerator was recalled and should not have been sent. They told us to contact AJ Madison. We called them and said the refrigerator was not working and they sent a technician. The technician said it looks like a three year old refrigerator and told us it was broken. He said it looks like they sent us a defective item. We called AJ Madison again and told them what the technician said. We were told they would send us a new refrigerator in a few weeks because they were based out of New York. They took the olf refrigerator and a few weeks later we got the new one. We turned the new refrigerator on and it was also not working. At this point we had been living in the house for a month without a refrigerator. We called AJ Madison and they sent out a technician again. A different technician said that this refrigerator was also bad. I called AJ Madison again and told them they had tried to send us two regrigerators that were not working so I asked for my money back. They told me no, that they can't give me a refund. They said they can only send another one and I told them that I don't want another refrigerator. I disputed the original charge through the credit card company and they called and told they would release the refund but that I needed to drop the dispute. Instead of refunding the amount of money to my credit card they automatically charged my debit card for the amount of the refrigerator. I ended up paying a $100.00 fee to them for nothing.

We bought here, based on on-line reviews, and because they had the best prices and best service for an on-line merchant, (they also have a showroom, but it is in NY). They were running a discount (5% off, if I recall), and there was no sales tax. It was a great, smooth transaction with no problems whatsoever. The refrigerator box wouldn't fit through our front door, so they had to take it out, and removed the doors, and put the doors back on, but they only charged us an extra $20 for the trouble, even though we had only paid for freight shipping. The most amazing thing was how FAST we got these appliances. I would definitely recommend them to anyone without reservation.