Abbey Service West, Inc. is the leading warranty service provider in New York City. We have been faithfully servicing our customers for over 50 years.
While many companies in our service sector have come and gone, Abbey Service West has prevailed and expanded.
We strive for customer satsfaction. We currently service all of Brooklyn, Queens and Manhattan.
Summer Hours Mon-Sat 9:00 AM-5:00 PM
Services we offer
Window and wall unit sales, in home service, in shop repair, PTAC units, steam cleaning, and system check.
They turned on and off six air conditioning units and then told me that the units had to be taken back to their shop (which has never been an issue before or described over the phone). Then charged me an exorbitant fee for not completely the agreed upon work.
Description of Work: Abbey Service agreed to come and service air-conditioners in home.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$363
Patricia M.
02/2016
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: They cleaned, serviced, and stored my air conditioner. They have a great work ethic. They are prompt and reliable.
Rating Category
Rating out of 5
Yes, I recommend this pro
John S.
09/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They performed maintenance on my in wall mount air conditioner (15k BTU). They came to the apartment promptly and took the unit to perform maintenance. They returned with it 3 days later and it worked much better. They basically did a cleaning and replaced the freon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Kelly C.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
I made an appointment with Abbey Service because of its good online reviews, and am very glad I did! I will recommend Abbey Service to my building manager. Abbey Service West is much more responsive than the company my building recommends. A knowledgeable operator, Gloria, answers calls and assists with scheduling and answering questions regarding policies and pricings. I never had to leave messages because Gloria connected me to people who could answer my questions. My building requires certificates of insurance, and Abbey Service completed this paperwork promptly. Abbey Service folks are highly professional. You can call the morning of your appointment to get an estimated 2 hour time window. On both occasions, the repairman showed up in that window. The repairman worked quickly and I trusted his advice. My PTAC was the originally installed unit, and the repairman gave me quotes for repair and replacement. When I decided to replace the unit, we discussed what size would be appropriate, and he was very knowledgeable about product features and reliability. The initial visit was on Thursday and by the following Tuesday, another team was in my apartment and replaced the PTAC in 10 minutes. Again, the repair people were prompt, courteous and professional. The process with Abbey Service West could not have been easier. I would highly recommend this company for PTAC repair and maintenance issues.
Description of Work: Called Abbey Service based on excellent reviews on Angies List. I was not disappointed. Examined PTAC air conditioner, provided repair options and estimates on the spot. I chose to replace the unit with Abbey Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
victor W.
03/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: replaced 2 Ptac units- excellent service and excellent follow up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Andrew M.
08/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Excellent service on the PTACs in my apt. Very competitive prices from the companies I surveyed. Fast and responsive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chester L.
07/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Service person arrived on time, was very knowledgeable and helpful and showed me that the Air Conditioner was functioning properly but was not being operated properly by me
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Robert J.
01/2012
5.0
heating & air conditioning/hvac
 + -1 more
All went as planned, and the workers who arrived did exactly as needed in a timely fashion. I would repeat myself and recommend to others.
Description of Work: Maintenance, cleaning, and reinstallation of in-sleeve air conditioners.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Abbey Service West Inc is currently rated 4.4 overall out of 5.
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
No, Abbey Service West Inc does not offer free project estimates.
No, Abbey Service West Inc does not offer eco-friendly accreditations.
No, Abbey Service West Inc does not offer a senior discount.
No, Abbey Service West Inc does not offer emergency services.
No, Abbey Service West Inc does not offer warranties.
Abbey Service West Inc offers the following services: Window and wall unit sales, in home service, in shop repair, PTAC units, steam cleaning, and system check.