A One Van Lines
About us
A One Van Lines is THE New York Moving Company of choice for your next relocation. With everything you have to think about during your upcoming move, you shouldn't have to worry about the actual physical process itself. Our comprehensive moving services are unparalleled by any competitor. You'll be glad to know that A One has over 20 years of experience in the New York and Interstate moving scene. At The most comprehensive moving services are provided to every and each one of our customers. There is no facet of your move which we are not prepared for and ready to handle. We pride ourselves with being the industry leader in top quality customer service. For us, every customer is VIP. Each of our valued customers receives a personalized moving experience with our helpful staff ready to answer any questions, provide any assistance and facilitate a smooth and easy move. From start to finish we are at your service to ensure the absolute highest level of satisfaction possible. There may be other moving companies, but none retain the outstanding customer appreciation we do. From the beginning of your move to its completion, you will receive the A One Advantage. This embodies all aspects of your move, from the pre-move planning phase to the unpacking and removal of your moving boxes. Your A One Personal Relocation Consultant will be there with you every step of the way. Our 20 years of experience as an Industry Leader in Moving makes us well-equipped to handle your next relocation anywhere in the world. Across the street or across an ocean, A One can manage your upcoming move. As part of our unmatched moving services, we offer customized solutions for each type of move, whether it's local, interstate or international.
Business highlights
Services we offer
Residential, and long distance move., commercial, local
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
They told us we had 1300 cubes but delivered is a truck which my wife measured and we get 802 cubes. Their excuse is my wife does not know how to measure height, width and length.
When you call, no one tells you their position but all want to help. As soon as you mention something they did wrong, you are accused of being rude. They imply you are stupid or lying at every turn.
I wish I had seen the reviews before I called them.
Deal with Scumbags, you get the scum
STAY AWAY!!!!
When they arrived, before even beginning the process, the driver asked me for the billing account number to the bank. I asked why he would need that, that the Manager already had all of that information and I didn't feel comfortable doing that. He refused to get started and whenI tried to reach the Manager, Susan, who gave me her word that she would be reachable if I were to have any questions, she wasn't available. So I had to try and reach my son (who was paying for the transaction) and get him to give the driver his bank information. My son stated the same thing to the driver, that he alrady gave it to Susan and that he didn't need it. The driver, whose name I found out was Joseph, said sorry, without it we can't do anything. So of course, we gave it to him.
Also, Joseph indicated that a 15 - 20% tip on the total price was customary and I told him I wasn't aware of a tip and that I didn't think I had that amount of cash on me, and he said - "Oh, I saw a bank as we were coming in".
Once that was taken care of, they began to "pack" the items. They used an exorbatent amount of packing material, which they charge you for.
I felt uncomfortable the whole time as Joseph was looking around my place while his helper was doing all the work and he made comments about my photo's, my place, etc.
When we finally got to the place where he was to pick up the boxes, he told me that I was over the cubic feet quoted and he would have to adjust the charges. As it was 11:30 p.m., I just gave in and signed the form as he reached out his hand for his tip. I have no idea if he shared it with his driver, but I was afraid if I didn't give him the tip, that my items would be damaged.
I was at the location when the furniture arrived which is another story in itself. Suffice it to say that the driver on the west coast refused to unload the truck unless we gave him "cash" and an additional $100. The contract said we could have a cashier's check, which we did, but the driver wouldn't except it and we had to go to the bank and get the cash. They ripped the couch when they unwrapped it and scratched the TV and floors and some of the boxes were apart at the seams. My son will be writing his own review on his experience.
I have my concerns with all the "cash" they require. I believe it is illegal and they aren't accounting for it. DO NOT USE THEM!
I am reporting them to the IRS.
Licensing
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