WYNNE PLUMBING & HEATING CO
About us
Wynne Plumbing & Heating Company is a family owned business that has served Manhattan, Brooklyn, Queens and the Bronx since 1963. Fully insured and licensed in the City of New York, we are proud to offer you exceptional plumbing & heating service at a fair price. Wynne Plumbing and Heating offers a variety of services to meet the needs of your home or business. Our goal is to provide you with service that you can trust and quality that will exceed your expectations.
Business highlights
Services we offer
Back Flow Prevention, Boiler, Leaks, Our knowledgeable and experienced staff will bring your project from start to finish with quality service that you can trust. Plumbing Problems, Pipe Replacement, Renovations & Job Filing, Sprinkler & Standpipe Inspections, Steam & Heating Problems, Stoppages, Waste & Sewage Problems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 4% | ||
| 0% | ||
| 2% |
I think their accounting practices could be better because I began to write a check for service, but was told I would be billed instead. I was invoiced 4 months later. Perhaps business is too good.
One of the smaller items on the list was to re-route the line for the kitchen sprayer under the sink. A few days later when I added soap to the soap dispenser that is next to the sprayer, soap started flowing out of the cupboard under the sink. The bottom piece holding the soap was gone, and I realized that it probably had been discarded by the plumbers. Accident, OK, but it's a real inconvenience to me and it cost me money to buy and have someone put it in and there was quite a mess under the sink--on the cupboard and all the items there--for me to clean up. When someone I'm paying causes damage and expense to my property, I get upset, particularly if they don't fix it.
I called and left a message describing the problem and my call was never returned. For this reason I've given the company a B and not an A.
They looked into our heating when we asked a question about making some changes to our heating system for the winter. The guys were patient and did not tell us we had to call the office and make a separate appointment. This was all done AFTER we paid for their plumbing service.
On the day of the second appointment, the plumbers were 90 minutes late and I had to call twice during that time to find out what was going on. When I made the second appointment I asked to have the plumber come prepared to do the job on that day, not just to make a visual inspection. The dispatcher called the plumber during the appointment and pulled him off of my job to work on another job. Needless to say I was feeling like the company did not respect me as a customer.
So we had to make a third appointment for the actual work. Once again the plumber was over an hour late. Once they arrived they were courteous and completed the job in a professional manner. They replaced much more pipe than I was expecting them to, which made the job take longer than I thought it should have, and cost about twice what I was expecting to pay when I decided to make the initial call.
I had worked once before with Wynne and a similar set of circumstances occurred. I thought that might have been a fluke but I sense a pattern happening. I'm very impressed with the work and final result, but I'm hesitant to ever call them again based on their inability to honor appointments.
Our only complaint was they were a little slow getting the proposal out to us. I think they were affected by Hurricane Sandy during that time, so it's understandable. Excellent company to work with overall!
Due to our business travel schedule we were not able to reschedule until 12/11/12. When calling to reschedule we were ensure that our credit card had NOT been charged. Wynne was very polite and they remembered all the details of our service call. In the morning of 12/11/2012 a crew, again very polite and professional, arrived to finish the job. The new crew found that unit thermostat was not working and a McQay service technician would be required. I infomred them that the unit had been working in the summer, without leaks or thermostat issues. The prior crew had o disconect the thermostat in order to repalce the valve and coupling, I politiely questioned if it was possible that in the process something else had broken.
The new crew called the office, the owner of Wynne let us know through the service crew that our credit would not be charged for the original service since the unit was still not working.
The replacement of the valve and coupling was performed correctly. It just appears in the process somehting else was broken.
We are extemely impressed with the prompt response and professionalism of this organazation and their technicians.
We would 100% hired them again!!!
Licensing
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