The Grout Medic of Manhattan

"Hi Michael, Thank you for your feedback. We take all customer concerns seriously and want to provide some clarity. Steam cleaning is a standard and widely used method for marble and tile surfaces. Our technicians are trained to use the correct equipment and techniques to ensure safe application. It?s important to note that the marble in your bathroom showed signs of pre-existing wear prior to our service, which can contribute to the issues you?re describing. We also completed the same steam cleaning process in other areas of your home without any of the effects you?ve mentioned, which suggests these conditions were not caused by our service. That said, we value our clients and always aim to resolve matters professionally."

"Thank you for sharing your feedback. While we always strive to provide outstanding service and clear communication, we regret that your experience did not meet your expectations. To clarify, the original quote and scope of work were discussed and approved with your husband. After we completed the services outlined in the written estimate, concerns were raised about items that were not included in the original scope. We did our best to address your concerns, including sending a technician back for a follow-up visit to ensure everything within the agreed-upon scope was properly completed. We understand that miscommunication can happen, especially when different individuals are involved at various stages of the process. However, we must respectfully note that requests made outside the original quote fall beyond the work that was approved and paid for."