Serenity Movers, Inc.

It went very well, not only did they move the items indicated, but they helped moved furniture that was in the house. I was happy with the openness to help out.

Serenity Movers did a great job with my move. Maxwell, Teddy and team were all amazing from start to end. They put all my concerns at ease. The moving guys were professional and got the job done efficiently. I highly recommend them!!!

Fair This is ancient history at this point - 2017 Job was bigger than they anticipated, and they didn't finish enough of the packing on Day 1 - then they were late starting on Day 2 and the move day was 12+ hours of insanity. They made it right with a discount at the end - but it was 2 days of **** I will never forget.

Excellent. They arrived on time, packed furniture carefully, got into NYC quickly, unloaded quickly, very pleasant, would hire again.

It could not have gone better. Everyone involved was fabulous, from the moment Maxwell answered the phone to the moment I said goodbye to Avi and his team of merry men.

The experience with Serenity Movers was amazing from beginning to end! Maxwell was wonderful - very helpful, professional, responsive, warm - even though we had a small move, I felt he cared just as much as he would for a big move! The crew who moved us was wonderful as well! They had many years of experience and it showed, and they listened to specific instructions and did not forget them by the time we arrived at our new place (which often happens). Overall, we did not think it would be possible to have such a stress-free, enjoyable move! Thank you very much, Serenity Movers! You exceeded expectations!

I've used Serenity Movers 5 years ago and I needed to move to a new place in February 2019. I was happy to see Serenity still rated highly on here so I contacted them to schedule a move for 2/22/19. Max was professional when I called to get a quote. The movers arrived earlier than scheduled and I was pleased with that. The movers were professional and organized in packing up the large pieces of furniture since most of them are antiques. When everything was moved to the new apt, nothing was damaged upon inspection. Max called me a week later to follow-up to see how the move went. I was very pleased that Serenity Movers do follow-up calls to address any concerns or just to make sure everything went smoothly, which it did in my case. I will definitely use them again in the future and I highly recommend them.

The Movers themselves were great. But Maxwell who scheduoed and priced my move called and asked me if I could change my appointment time from 9am to 1-3pm cause another job needed 4 trucks instead of 2. I agreed to help them out. Well that backfired on me! It turned into a rainy day with a storm coming. I had to travel from LI to NJ during rush hour with 2 cats. I left things behind because of these circumstances I have to go back now to get them from my neighbor. $25 Just in tolls! Today company told me I could not get any kind of compensation for my inconveniences. They had even lied about having a bigger job in the first place.

Great overall. From the scheduling to the move, everything was super easy and professional. First time I have a great experience with movers in NYC.

While initially the more expensive of the other companies we canvassed, there was no nickling and diming at the end of the move, as Serenity had allocated the correct manpower and time needed to complete our move from Mount Vernon to Bridgeport Ct. Customer service was professional, friendly and competent as were the men who executed the move.

Scheduling was easy peasy. Maxwell was very responsive and professional and communicated with me with scheduling and confirmation calls to make sure everything was set. I hired them for 2 days in a row. The move crews were punctual and professional, and I will definitely call them next time I need moving help.

It went well. The delivery took place on a day that there was heavy traffic. The guys kept calling to keep me updated on their arrival. When they arrived they wasted no time getting everything moved. They were professional and did a great job.

The moving was going good until it came time for the movers to arrive at the destination from the original home. It took the drivers an unbelievable 2+ hours to arrive at a location that was a 30 minute drive away. They also damaged a dresser. A mitigating factor is that we were refunded some of the money for the extra time and for the damaged dresser. The gentleman who dealt with us at the company was far more professional than the movers themselves.

Excellent. The crew was friendly, efficient and effective. They helped with reassembly of furniture and placement of it, including an awkward and heavy sofabed, and putting a door back on its hinges. Communication with the office (Max) was excellent and supportive, including the rapid provision of a COI for our building. They provided a detailed quote quickly. Nothing was damaged - contents or apartment. Would definitely use Serenity Movers again.

Estimate was done with care. No hard sell. Noel answered my follow-up questions quickly. Chanel and his team were careful, professional, and did a great job on both packing and loading and delivery. The best moving experience I have had AND the job came under the guaranteed price - what honesty!

It was great! Serenity arrived on time. Wrapped the furniture carefully and meticulously to protect against damage. Moved it out and to the next location carefully and promptly. It was all finished surprisingly quickly. The whole process went extremely smoothly. Wonderful experience. Definitely will use them again.

The move went very well. The crew showed up early, packed everything securely, worked at a good pace, and unloaded everything safely. They were very professional and friendly throughout the whole process. My only complaint is that I bought the deal for $560, but ended up paying over $1000 (not including tip). The job went over the 3 hour time limit by 90 minutes, and I believe I was charged for additional materials. The service was great and I would hire them again, but I would be prepared to pay a lot more than the deal price.

The move went very smoothly. The charges were exactly as quoted, the job was done quickly and very efficiently. These guys are real professionals. I highly recommend them.

My move went extremely well. Movers arrived on time, began immediately and provided additional materials needed. All of my things arrived in good shape and without damages. Great movers!!! I will recommend your company whenever I can. Thanks!

The actual moving work was done carefully and professionally. The person who came to our apartment told us our quote was no longer valid and it was just an "Estimate". It appears that they now "changed" their billing to hourly plus travel instead of flat rate. Subsequently, it appears that they took their time, billed me for stopping for lunch, and then in a new policy change - charged me for 1 hour of work so that they could remove tape from their moving blankets. I called the office after the move to discuss the arrangement. The sales person agreed with me that our agreement was different from what I was billed, but due to a new policy change by management, he couldn't do anything about the overcharges. While I appreciate their prompt reply to my inquiry, I would not use them again as they can not be trusted to maintain their word. If you do elect to use them, make sure you get a flat rate and be prepared to stand strong against a sales pitch by the movers to increase their billings.

ABSOLUTELY SEAMLESSLY. The guys were courteous, professional, fast, knowledgeable, asked questions on how I wanted things wrapped and, once in my new home, where I wanted them and how. These men work fast and are pros at their job. Everything went perfectly and they were done MUCH faster than we had originally estimated.

Teddy and his workers were fantastic! The movers arrived on time, and Max even accommodated a request to come earlier on short notice! I loved Teddy, the lead guy! He was a very bright, energetic, cheerful, courteous, respectful, and an extremely hard worker! He appreciated my anxiety and his SERENITY moved me!!

well. they were efficient

everything went fine. Movers arrived on time and blanket wrapped all the furnitures properly. Price was reasonable and online quote was accurate.

Excellent! Teddy and his guys arrived on time and were efficient, quick and friendly. They took care of our delicate things to ensure no breakage. Unload was just as fast and efficient. Very pleased.