Infinity Moving & Storage Inc - NYC

unknown

great service, great value.
very responsive and professional, they came on time when many movers didnt want to show up or try to outrageously over charge me for a last minute move.
i will use them again.

a day prior to the move, their office called us confirming the time and asked if we are ready for the move, since my in laws are the type of people that likes to pack their luggage before even booking a flight, we start a day early and loaded up all our cars and brought my in laws to my house on the day of move, our movers arrives on time, the foreman Adrian quickly introduce himself and his team and did a walk around the house to prep for packing materials and started the paperwork, at this point I was thinking to myself so this is where they start raising my prices, instead the movers told us that we are on spot with the quote and they start wrapping and putting inventory tags on items, after a few hours of packing and loading finally getting the piano from basement, they were done getting the stuff on the truck, Adrian came back into the house and did another walk through with us to make sure they got everything, he also picked up the empty tape rolls and told us that they will be delivering the stuff to us next morning, realized that the movers didn't take lunch I gave them a tip and let them on their way fast forward to the next day, the movers got to the house before us and parked right outside my in law's new home, we opened up the door and they started moving the items in as we are checking off the inventory list, they finished the move in a bit quicker than the first day we had a great experience moving with this company, their movers were punctual, polite and hard working, the price stayed at the same as what was quoted, and nothing was missing or damaged during the move, to be sincere I had expected this to be much worse after seeing some reviews here, since my husband hired the movers without checking with me, I was ready to have to argue with someone about the service and fees on the day of the move, instead everything went smoothly and better than any moves we have done in the past, will definitely hire them for our next move

they broke furniture and lost one item of furniture

On January 15th, 2010 Infinity Moving and Storage came to our home located at 103 North Lewis, Saline Michigan and moved our furniture from our home to a storage facility in Saline. Prior to us moving our furniture to storage I called about a half dozen insurance companies and there was none that would sell insurance once the furniture is in the transit part of the move. Therefore my furniture was insured while in the storage facility in Saline. Making the calls and trying to find a reputable company to move furniture is somewhat of a game of Russian roulette. We had decided that we were going to move the furniture ourselves but Joe’s, the infinity salesman, persistence and assurance after many phone calls that my furniture would be well taken care of and wrapped in protective materials persuaded our decision. In the contract that was sent to use it states in two separate locations: Charges Include; “Padding and protection of furniture with moving blankets, padding materials.” Estimate Information: “All furniture MUST be wrapped in blankets and or protective materials”. All of the furniture was not wrapped and protected. Further at no time did my husband, myself or our representative in Saline MI, my father-in-law, sign for the pick-up from the storage unit in July or the delivery to La Marque TX, again in July. Because of their own negligence of not following the procedures, that they as a company have set forth, the contract is null and void and they will be held accountable for the full cost of ALL damages. I also have an e-mail stating that the job was to be re-measured upon delivery. I don’t know if this happened as there was no paperwork provided either upon pickup from the storage facility nor upon delivery at the TX location. The pick-up date was July 4th 2010 and delivery was July 10, 2010 neither one has been signed for. I owned seven blankets from, what I count, the 60-65 total blankets used for the inventory that I had; which was the size of a 3 bedroom home minus the appliances. My furniture is not small pieces and they are not cheap pieces either. We were charged for 72 rolls of tape to secure 60-65 blankets. I have moved many times myself and wrapped and secured all boxes and protective blankets on my furniture and never went through 72 rolls of tape. Following the initial move to the storage unit, while cleaning up the old residence, my husband found half used rolls and half used cases of tape lying all over the basement and bedrooms. I guess when you didn’t wrap everything in protective padding and leave half of those rolls lying around the client’s home you could go through 72 rolls; it leads to the impression that they must be trained by the company to extort this inflated cost from the customer. The company, after leaving the physical inventory in the storage unit in Saline back in January 2010, was under contract to come back in 6 months to finish moving our furniture into our new home in Texas. This should have been a joyous occasion; instead Saturday July 10, 2010 turned out to be a nightmare. •

Infinity Moving and Storage is the worst moving company I have dealt with; they represent the single worst experience I have ever had with any company. While I would expect some damage and/or breakage to occur in any move, the ?service? Infinity provided totally lacked professionalism. In the process of moving, they damaged or destroyed nearly all of my belongings and their customer service just doesn?t care. Read further for details, but please, do not make the mistake that I made: DO NOT hire Infinity Moving and Storage.
I learned that my move was contracted out to Infinity Moving and Storage with the incorrect delivery window (Colonial had submitted the incorrect dates to them). Nonetheless, Infinity would not show any flexibility in trying to find dates that worked for me.  Even more, Infinity could not commit to a date until 2 days prior. I had requested 23 Aug. They stated they were coming 24 Aug, providing no choice.
Once my possessions were in transit, Infinity was unable to give me any information about expected delivery other than the window in the contract (not the dates I needed). In the meantime, I tried to speak with both Infinity and Colonial every few days for updates. No one could tell me anything. I kept reminding both parties of my date requirements to no avail. The only thing they could tell me was the (incorrect) dates written in the contract.
I received a call at 5pm on 8 Sept, saying delivery would be on the 9th between 8 and 10am. This was the last possible date I was available, so while not ideal, at least acceptable. The driver asked me if my location could handle an 18-wheeler. My building manager had advised me that the loading area has taken them many times.
The driver showed up 2 hrs late, stating that he could not fit in the alley and would not deliver my belongings until an extra $250 was paid in cash to compensate for the long walk from where they were able to park. Because it was a Sunday, Colonial and Infinity were closed, thus no contacts were available. Needing the delivery, I had no option other than to pay the surcharge.
Upon delivery, the movers were responsible for re-assembly of the furniture. I had to re-do their work on my table and bed frame  
incorrect assembly. More importantly, nearly every one of my items sustained either structural damage or water damage including being covered in mold. For example:
·  Dresser and nightstands: broken bases, water damage, mold.
·  Bookshelf: mangled beyond repair plus water damage.
·  Down comforter: covered in mold.
·  Kitchen table: broken leg.
·  High quality shoes, shoe rack, hamper, desk chair: smashed, moldy, permanently misshapen
·  Two baseball gloves: covered in mold, structurally damaged (irreplaceable because of sentimental value).
·  Boxes repacked due to the original boxes having gotten soaking wet. Whoever repacked them had carelessly dumped the items into different boxes (unlike the care I took), resulting in damage and mold.
·  Bed frame: rusted.
The ordeal has continued during the claims process. My initial contact seemed quite responsive. After several weeks of leaving voicemails with no reply, I came to learn that he too, is no longer with Colonial (can you blame him??). Damage claims are
handled separately from customer service concerns, resulting in issues being referred back and forth with no one willing to recognize responsibility. I have spoken with multiple representatives, some pleasant, some down right rude, with it being next to impossible to get a return call and supervisors being highly protected by those that answer the calls. NO ONE cares; NO ONE will discuss why my belongings arrived wet and moldy, nor will anyone assume any responsibility.
The damages that Infinity caused totaled over $2,000. 3 months after submitting a claim, they told me I was entitled to $270.
 
Please use my experience as a guide. DO NOT hire Infinity for your move!

On
January 15th, 2010 Infinity Moving and Storage came to our home
located at 103 North Lewis, Saline Michigan and moved our furniture from our
home to a storage facility in Saline.  Prior
to us moving our furniture to storage I called about a half dozen insurance
companies and there was none that would sell insurance once the furniture is in
the transit part of the move.  Therefore
my furniture was insured while in the storage facility in Saline.  Making the calls and trying to find a
reputable company to move furniture is somewhat of a game of Russian
roulette.  We had decided that we were
going to move the furniture ourselves but Joe?s, the infinity salesman,
persistence and assurance after many phone calls that my furniture would be
well taken care of and wrapped in protective materials persuaded our decision.  In the contract that was sent to use it states
in two separate locations:
 
Charges
Include;
?Padding
and protection of furniture with moving blankets, padding materials.?
 
Estimate
Information:
?All
furniture MUST be wrapped in blankets and or protective materials?.  
 
All
of the furniture was not wrapped and protected. 
Further at no time did my husband, myself or our representative in
Saline MI, my father-in-law, sign for the pick-up from the storage unit in July
or the delivery to La Marque TX, again in July. 
Because of their own negligence of not following the procedures, that
they as a company have set forth, the contract is null and void and they will
be held accountable for the full cost of ALL damages.  I also have an e-mail stating that the job was
to be re-measured upon delivery.  I don?t
know if this happened as there was no paperwork provided either upon pickup
from the storage facility nor upon delivery at the TX location.  The pick-up date was July 4th 2010
and delivery was July 10, 2010 neither one has been signed for.
 
I
owned seven blankets from, what I count, the 60-65 total blankets used for the
inventory that I had; which was the size of a 3 bedroom home minus the
appliances.  My furniture is not small
pieces and they are not cheap pieces either.  We were charged for 72 rolls of tape to secure
60-65 blankets.  I have moved many times
myself and wrapped and secured all boxes and protective blankets on my
furniture and never went through 72 rolls of tape.  Following the initial move to the storage
unit, while cleaning up the old residence, my husband found half used rolls and
half used cases of tape lying all over the basement and bedrooms.  I guess when you didn?t wrap everything in
protective padding and leave half of those rolls lying around the client?s home
you could go through 72 rolls; it leads to the impression that they must be
trained by the company to extort this inflated cost from the customer. 
 
The
company, after leaving the physical inventory in the storage unit in Saline
back in January 2010, was under contract to come back in 6 months to finish moving
our furniture into our new home in Texas. 
This should have been a joyous occasion; instead Saturday July 10, 2010 turned
out to be a nightmare.
·        
The truck that delivered my furniture did not
say Infinity on the truck it said Available Movers?
·        
My Oak dining room table, 6 chairs, hutch all
damaged
o  
This is because of their neglect to wrap and
protect as it came in the door still wrapped in the paper that I had wrapped it
in to keep the dust off it while stored in my home.
o  
My OAK dining room set has a value on it at
almost $6,500.00
·        
My master bedroom suite has chunks of the wood
out of it another $3,500.00
·        
My daughter?s bedroom suite had the leg broken
off her dresser, chunks taken out of her spindles, scratches all over the front
of her dresser as well as chunks  $1500.00
·        
My daughters new box spring was supposed to be
wrapped upon pick up from storage
o  
It now looks 50 years old, it was not
wrapped.  Valued at $299.99
·        
Chunks out of the oak entertainment center
$1759.00
·        
Chunks out of the oak curio cabinet $1199.00
·        
Broken dishes
·        
Missing American Girl Dolls $720.00
·        
Missing daughters 2 jewelry boxes with some
expensive pieces inside them $100.00
·        
Missing collectable wizards $950.00
·        
Broke 2 pieces of ceramic that I made when I was
24
o  
(sentimental value and the fact that I have
moved these at least 10 times by myself with no losses)
·        
Lost the hardware to put my sons bed back
together
·        
Scratches and nicks out of his bedroom outfit
$2200.00
·        
Missing PartyLite candles $150.00
·        
The glass shelves that the company wrapped
themselves 2 broken $60.00
·        
Brand new toaster wrapped in the box and
materials that it came in, plus inside another box all banged up on one
end. 
·        
Hide-a-Bed couch has attached cushions ripped
off the back.
·        
Tiffany Lamp $250 to repair.
 
Now
explain to me how that could have happened, they are professionals all right
professional furniture wreckers, they managed to damage every piece of
furniture I own somehow someway.   I am
sickened to death at this company?s negligence and disrespect for other
people?s property.  My furniture looks
like it has been put through world war 3; missing pieces, broken pieces this is
unacceptable.   
 
I
now not only have a house full of damaged furniture to try and arrange along
with everything else that goes with getting settled in a new home but I am left
with having to deal with this issue as well; trying to get the company to live
up to their responsibilities regarding all the damages and stress they have
bestowed upon my household.

I contracted for a crew of four(4) movers.  On moving day they showed up with only a crew of three(3).   They attempted to substitute a more expensive contract a slightly lower per hour rate ($131/hr instead of $133/hr).
 -
They were unable to deliver a crew of four(4).  I refused the services which they tried to substitute. Without ever entering the premises, they claimed that there were more items than in the list I sent them and then used this as justification to claim they tried to renegotiate the contract so as to get the money from the credit card company.
 -
My impression is that they have a deal of experience in getting money out of credit card companies and a script that they stick to in order to do so, regardless of the facts.   This is going to court.

I am not the first one to file a claim against this company with the New York BBB. The woman I spoke to at Infinity before I decided to use them told me anything she thought I wanted to hear to choose them over other quotes. They didn't hold true to anything they promised. They were over 2 weeks late with the delivery of my furniture. In their contract, I later found out, they take 30 days after the delivery date to actually drop off your furniture. They kept rerouting my driver to other, larger moves to take care of before dropping off my furniture. They damaged all of my brand new furniture, which I have filed a complaint against. Every piece of wood on any of my furniture was damaged. Anybody you speak with at this company is like an "old used car salesman". Anyone who is going to use this company needs to buy more insurance to protect your things. In the end, I am not going to get anywhere near what the furniture was worth.

i found then on-line after requesting a couple of quotes. (do NOT ever do that!! i got at least 25 different quotes, which became a big part of the problem. weeding through ALL of them became very confusing.) i had to pay, in cash, 1/2 when they came to p/u, and the balance before they delivered, when they pulled in, finally. everything the contract said, danielle refuted verbally, and promised that things would go according to planned. they didn't. they were supposed to p/u on 11/9/09. never made it until 11/10/09. they were supposed to deliver on 11/16/09. they didn't. i don't have any record of the day they finally did, but i believe it was before 11/30/09. i have no record because i had the cash out of my a/c since prior to delivery day, so that i'd have it. they 2 movers, one of them named manning, ruined 3 solid wooden legs on a marble pub table, and the wooden legs on my couch and my matching chaise lounge. they wrapped both the pub table legs and the furniture legs in tape only. instead of wrapping them with moving blankets first, then tape. that's how all the gouges happened during the move. while i was waiting for my furniture to get delivered i was on the phone with a young woman from a mediation co. (third party, she told me. louise of american administrative assistance) manning stopped answering my calls because, as it turns out, infinity movers kept redirecing him to other areas of the country to get more pick ups. (more $, you see.) he really had no idea when infinity was going to let him deliver my things, so he just refused to answer his phone any more. now...danielle, at infinity movers is, in my opinion, a typical used car saleman. everything out of her mouth was a lie. when i called and reminded them what i was told about the delivery date, they told me that i needed to go back and read my contract. when i told them that danielle told me that that was just a formality and they would, indeed, stick to what we had agreed on verbally, they said no dice. contract holds, not verbal agreements. in the interem, i was speaking to this louise from the mediation co. on top of calming me down, reaching manning for me, so that i'd know when he'd be here, she also told me about the claim process incase anything was broken, or ruined. once again, i thought she was helping me. but, no way. today (2/5/10) i get a response from the claim that i sent in less than 1 week after my stuff was delivered. on my $400.00 marble pub table, they will send me a $24.00 check. (actually, on the last page it says $48.00, which i don't have a clue about?) what's that? an extra "gimme" 'cause they totally screwed me?? also, on this notice today, there is NO mention of the couch and chaise wooden legs that they ruined?? it was all one claim, not seperate ones. so i guess they're not worth anything, huh? if ANYONE hires this company to move them 1 block, or accross the country, they are truly nuts!! my opinion of this louise...yet another used car salesman. that's all these people are. yes, i know what anyone reading this is saying...and i DID read the contract before i signed it, however what i also did was believe that these people were honest, and none of the ones that i spoke to both at infinity movers, and at american administrative assistance, were honest, AT ALL. they ALL told me what i wanted to hear, and unfortunately, i believed them. note: as i said in the beginning of this, i had gotten all kinds of quotes from all different moving companies, and just so everyone knows...infinity movers were NOT the cheapest ones. so it's not like you get what you pay for! i paid for an honest move and was told that nothing would be damaged, so i (also) opted for the no charge insurance on everything. this is why they'll send me $24.00 for my marble pub table. the standard insurance is 60 cents, per pound. they've decided that my pub table weighs 40 pounds. that's evidently how they came up with the $24.00. now...how they moved from that to the $48.00 on the form that i'm supposed to sign and have noterized...not a clue?? needless to say, i'm not yet signing anything. according to this notice i have 90 days before it's all null and void. i can not lift this table, yet i can, and do, lifet 30 pounds of kitty litter almost each week. if i have no other options, i WILL prove the marble pub table's true weight!