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Day One Restorations
Furniture Refinishing, Cabinet Refacing and Refinishing, Buffing and Polishing,
About us
Day One Restorations has four in house employees, we do not charge for estimates of possible projects. Upon agreement of project we require half down on all projects.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Work done on: upholstry of vintage furniture,spring work,leather work,vinly; contemp furniture repair strip&refinish of wood and metal furniture. commercial furniture repair and restoration.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Check
Reviews
2.01 Reviews
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Filter reviews by service
Showing 1-1 of 1 reviews
Neal S.
Feb 2017
Furniture Refinishing
The work was fine, but the time lag and anxiety was not worth it.
Elizabeth D.
Jan 2015
Furniture Refinishing
I really regret not first checking the Better Business Bureau's website for information on Day One Restoration.
When I did look them up in December 2014 it turns out they had an F rating (on a scale of A+ to F).
I hired the company in September 2014 to restore a bookcase for me. The owner of the company told me 4-6 weeks.
I gave him a deposit of $375. After 7 weeks I called them to find out what was going on. The owner said they needed another 2 weeks, then another 2 weeks, then they asked for another week. At that point I said enough, I wanted my bookcase
and my deposit back the next day. They refused.
Then I went on the Better Business Bureau's website and saw the company's rating and complaint against them.
I filed my own complaint with the Better Business Bureau.
The company's owner and the administrator both told me the bookcase would be returned to me
Saturday morning Dec. 20, 2014. That morning the company's administrator called and again asked for more time.
I said that I would pay for any work that had already been done on the bookcase but I wanted it back immediately.
I was told that the owner "Will not negotiate on price". Again I insisted the company return my property that day and they told me
"It's not going to happen". So I filed a case in Manhattan's small claims court against the company.
Finally, a third party's resolution department contacted the company on my behalf and the company returned my bookcase on 1/29/2015.
My experience with this company has been horrible.
A 4-6 week job ended up taking 4 months and I honestly believed I would never seen my bookcase again.
Even though I am thrilled to finally have my Bookcase back and they did complete the repair job,
I would never recommend this company to anyone.
When I did look them up in December 2014 it turns out they had an F rating (on a scale of A+ to F).
I hired the company in September 2014 to restore a bookcase for me. The owner of the company told me 4-6 weeks.
I gave him a deposit of $375. After 7 weeks I called them to find out what was going on. The owner said they needed another 2 weeks, then another 2 weeks, then they asked for another week. At that point I said enough, I wanted my bookcase
and my deposit back the next day. They refused.
Then I went on the Better Business Bureau's website and saw the company's rating and complaint against them.
I filed my own complaint with the Better Business Bureau.
The company's owner and the administrator both told me the bookcase would be returned to me
Saturday morning Dec. 20, 2014. That morning the company's administrator called and again asked for more time.
I said that I would pay for any work that had already been done on the bookcase but I wanted it back immediately.
I was told that the owner "Will not negotiate on price". Again I insisted the company return my property that day and they told me
"It's not going to happen". So I filed a case in Manhattan's small claims court against the company.
Finally, a third party's resolution department contacted the company on my behalf and the company returned my bookcase on 1/29/2015.
My experience with this company has been horrible.
A 4-6 week job ended up taking 4 months and I honestly believed I would never seen my bookcase again.
Even though I am thrilled to finally have my Bookcase back and they did complete the repair job,
I would never recommend this company to anyone.
Response from Day One Restorations
"We have returned this customers book shelf. Just to make this story clear. I spoke to this customer on the 12 of dec, ask her for more time and she agreed to another week. What she states about us refusing is absolute a lie and misleading. What she did was started writing reviews about my character,company any were that she could write. How could she write about my character? I met this lady for 15 min max.We called her to deliver on the 18 of dec at 8p.m. She did refuse that, so it sat wrapped up in the shop until jan,29 This teaches me to give a good look at possible customers. How come she gave $10.00 tip and told my del guy it is a nice job, and she could of gave us new review. How come this the only neg review in more than 20 years? I personally know people like my work and my character that's why I get calls from people who know me and know my work."
Licensing
Insured
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FAQ
Day One Restorations is currently rated 2.0 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 11:00 PM - 3:00 PM
Day One Restorations accepts the following forms of payment: Check
No, Day One Restorations does not offer free project estimates.
No, Day One Restorations does not offer eco-friendly accreditations.
No, Day One Restorations does not offer a senior discount.
Yes, Day One Restorations offers emergency services.
Yes, Day One Restorations offers warranties.
Day One Restorations offers the following services: Work done on: upholstry of vintage furniture,spring work,leather work,vinly; contemp furniture repair strip&refinish of wood and metal furniture. commercial furniture repair and restoration.