Arthur Werner Moving & Storage Inc

WARNING. DO NOT USE. Driver backed the truck into our house trying to get unnecessarily close causing structural damage from impact. Also damaged landscaping and curbing. Owner‘s (Moti Bitton) only response was take pictures and call the office Monday. No apology. No offer for assistance. Have it all on video. Took two calls to the office to speak with co-owner (Dana Bitton) who after following her instructions replies with an email threatening to not submit the evidence and claim for the tens of thousands of dollars of structural damage to their insurance unless I clear my fifteen hundred dollar outstanding invoice from the move. Also no apology, curt and clearly no desire to provide any assistance. Mistakes happen but no excuse for poor training and unprofessional and rude ownership who mistreat their repeat customers. The test of a business and ownership is the response when mistakes happen. I can’t convince all to stay away from Arthur Werner but hopefully I will convince some.

Arthur Werner provided us with plastic crates. The other moving companies I interviewed required me to find and purchase my own boxes and then dispose of them. The plastic crates option is THE way to go! I didn't feel like I was wasting a complete forest of trees, the crates were very sturdy (no broken items) and, since I wanted the crates out of my house, they were the supreme motivation for unpacking within one week. The crew of movers, lead by Juan, were hard working and professional. Juan was very accommodating. We only had two minor hiccups - the box labels were hidden under stacks of crates, so we had to use post-its until we could locate them. And, the driver backed onto our wet grass which left some damage. Denzil agreed to remedy the cost without any hesitation. I felt this company was honest because they came in under their original quote. Now, who does that?! What a nice surprise! I would definitely use Arthur Werner if we had to move again.

Great to work with this company. Entire staff professional and pleasant to deal with. They moved everything efficiently and were quick. I would use this company again without any hesitation

They turned a highly stressful event as much as possible into a pleasant experience. They did not expect a deposit when the picked up our belongings. Only payment was made after everything was unloaded off their truck. They provided at no additional cost all the packaging paper, boxes, tape and blankets. They scheduled two days to pack but they adjusted their schedule adding a half day to accommodate our request to spend an extra night in our CT beds before departing for FL. The packing reschedule allow my wife and me along with our Black Lab/Border Collie dog Lucky to sleep in our own beds and avoid the hassle and expense of finding a dog friendly motel for an extra night. They scheduled their 1,000 mile trip to coincide with our drive south schedule. They departed CT and arrived at our new home in FL right on schedule. Unloading went as smoothly as could be expected considering we moved aver 300 boxes from a 2,500 sq ft, 10 room, 2 car garage with a 2,500 full size basement full of furniture, electronics, tools, laundry equipment, garden equipment, etc., into a 9 room, 3 car garage, hose with no basement. They easily handled the heavy items including a 3'x3'x4' 500 pound safe and a 3' circular 4' high kiln. shipping damage was very limited. A freezer chest and clothes dryer were slightly dented. One heavy decorative flower pot was broken. Minor items considering the scope of the job. We did not file a damage claim. There was a discrepancy in the billed amount vs. the not to exceed estimate quotation. We were dealing with the owner, Moti, did the original quotations and readily saw the billing discrepancy. He promptly issued a refund check.

like magic..

see above. Never on time and always with excuses.

It went well. The packing team of Zoltan and Tibol was very good. I could've had better moving/unloading staff on moving day. Few of them seemed disinterested and the others had to work harder to do the job. They finally finished moving us at 9:30 pm on the day of the move as promised. We tipped them decently and I hope the crew was happy. There was only 1 breakage in the whole move which I consider decent as we had a lot of things to be moved. Things they can work on to be improved would be : 1) using plastic / cloth sheets to cover the staircase carpets in both packing and receiving addresses to protect carpets/ -flooring -our carpets were in very poor shape with mud and dirt by the time they finished. 2) being completely professional by removing all nails and supports that are related to a piece of artwork and tape them near the artwork. Some nails/supports were packed and some weren't and we have had to pay for extra material to those who came to hang the artwork in the new home. 3) one mover specifically just hung around doing nothing ! Positives: 1)Gloria was very responsive- she was the estimator. 2) packing and moving were completed - albeit delayed - on the days promised. 3) the foreman was cheerful and was a pleasure to deal with - Zoltan. 4) Angie's list helped with a 10% discount on supplies. Hope this is helpful to others.

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Movers extremely professional and very hard working. Good value.

Excellent! On time, professional, safe with my items, and courteous,

I cannot say enough good about these guys. I have numerous family heirlooms and antiques, and I asked them to take especially good care of them. They handled, packed and unpacked EVERYTHING as if it was special to me. They treated me and my brothers with respect, but they also treated my belongings with respect. They were courteous, professional, hard-working and personable. One even made a special effort to put things back exactly where he had found them. I can't imagine anyone doing anything better than Ken, Rich, Howard and Steve. I even had a long sofa bed that they tried for over an hour to get from the stairs into the apartment. It just couldn't be done, but they tried every possible thing they could think of (including taking it apart to see if it would fit by moving it in pieces) to get it in for me before they accepted that it just couldn't be done. Their attitude, care, speed, expertise, experience and thoughtfulness were just exceptional. You will never, ever regret hiring these guys.

Horrible, threw a fit because we asked for two quotes and our first client selected another company to work with. Getting quotes is part of moving and if someone is nasty for asking for a quote twice I'd rather one of the hundred other movers in the city. Totally unprofessional.

I had use Arthur Werner for my last move 4 years ago when I was a real estate salesperson at Rutenberg Realty, as they were the "Preferred vendor" for us to recommend to our clients. That move went well. This move was very disappointing. I had a coupon from Angie's List for two free months of storage from them, and I only needed 6 weeks of storage. I showed their rep my coupon when he came to give me my estimate. He told me to give it to the movers when they arrived--which I did. In spite of that, my credit card got billed the following for storage: One week of May/June storage: $523.62 July storage: $438.71 : that bill for the month of July got charged to my account on the day they were moving me out. I sent them photo of coupon again, and my email was ignored. My last move which had more items than this move, was under $2,000. This move was over $2,400 to storage, and over $2400 from storage. Plus almost $1000 in storage fees in spite of my coupon. In addition, they broke a $1000 Artemide lamp, a mirrored closet door, and a glass closet door. They glued the lamp after the metal arm sheared off--it will break off soon for sure. They took the mirrored door to repair, and I just noticed the glass door. The lead mover told me how exhausted he was from working so hard, and unfortunately it showed. I had asked them to be extra careful with these items, and they weren't. This was an extremely expensive move, and I feel like I am getting ripped off. I would not recommend Arthur Werner Moving & Storage to anyone.

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For anyone considering hiring a moving company Arthur Werner Moving and Storage is the very LAST company you should consider.
This past spring, my parents, who are 87 years old, hired the company to move them from their home to a nearby assisted living community--a distance of less than 6 miles. During the transition, the movers broke two glass tables by placing them on the bed of their bouncing truck with insufficient packing material. The tables were worth $3900.
Accidents happen. We filed the damage report with Werner Moving, but instead of being a stand-up company, they did not return repeated emails and phone calls. You can imagine the stress this put on my elderly parents. In the end, the company reluctantly agreed to pay my parents $500.

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Excellent service, Gustavo, Mark, Richard and Stefan were a friendly professional bunch who worked professionally, efficiently and carefully. They finished the move in good time and there were no casualties. The admin staff were also excellent, we had to reschedule the move a couple of times due to closing dates moving, they were easy to deal with. Gloria came out to the apartment to give the initial quote. She was also friendly, prompt and professional and the quote that she gave was fully honored. I would use Arthur Werner again and would fully recommend them to move your stuff, it was my best moving experience ever.

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Moti and the entire Werner team, including the office staff, were a pleasure to deal with.  We chose Werner bc they provided the most comprehensive estimate and made us feel like they has considered the full extent of the move.  We moved a 5BR home.  Werner sent an entire team the day of the move and got the job done as promised, on time and under budget.  I would use them again in the future.

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